Error: A device attached to the system is not functioning

Hello,
I got a new HP desktop computer with Windows 8.1 preinstalled. After setting up, I tried to copy a file from my android phone using a USB cable to my documents but I keep getting the error message "A device attached to the system is not functioning".
The devices connected with USB are just the keyboard and the mouse and I have tried removing them to know of the problem will stop but it didn't. I have also checked my device manager for flagged error but everything seems in place. I don't know what else to do.
I need help to resolve this.
Thank You

Did you set MTP for the transfer protocol?

 

1. Unlock your device’s screen.
2. With a USB cable, connect your device to your computer.
3. Swipe down from the top of your device's screen to see your notifications.
4. Tap the USB for... notification. Then tap Transfer files (MTP).
5. A File Transfer window will open on your computer. Use it to drag and drop files, just like with other external devices and storage.
6. When you're done, eject your device from Windows.
7. Unplug the USB cable.

I set MTP transfer protocol. I did all that and I can access my SD card and phone memory from the computer including my files (plus the one I wanted to copy) but I keep getting the error message each time I want to copy (a device attached to the system is not functioning?

Other than trying different USB ports have you tried the phone on another computer?

 

With the phone attached are there any yellow exclamation marks in Device Manager?