My aunt called with suspected malware infection on her laptop. Since she has only used IE, I decided to download a scanner on my pc in order to send step by step instructions.
Googled Panda Cloud and got results back for Anti-virus and Cleaner. I picked Cloud Cleaner, skipped the ads and selected the one (I believe) with this URL:
I downloaded the payload, hit install or run (don’t remember which one) and it installed without further ado. And locked up my desktop completely.
IE opened a New Tab without a URL that read about:blank. I waited 5 minutes and then tried to use the mouse to close the tab. Mouse pointer wouldn’t move. Nor would any key on the board work, including CTRL ALT DEL.
I used a neighbor’s laptop and went to Panda’s official FB page to confirm I had downloaded a legitimate copy of their software. Unfortunately, I couldn’t find a D/L for their cleaner there. I don’t know (though strongly suspect) I installed something vicious in my box.
What should my next steps be?
Windows 7 Home 64 with a quad core processor (don’t remember which one).
RAM is 12 GB
All important Windows & MS Office 2010 updates are installed as of 06/17/2016
Latest updates Chrome
MS Security Essentials
The OS and all program files are installed on the SSD C: drive (bought it used)
I’ve put most of my data on the D: hard drive.
Used less than 30% of the storage on either.
Windows Open at time of Lock-Up
1 IE with 4 tabs
7 Chrome with 3-4 tabs each
4 MS Word 2010 docs
I’m somewhat computer literate, but have never used, much less created a bootable CD/DVD repair disk. But with the right instructions, I believe that I could. I had planned to burn a recover disk, but “round 2 it” hadn’t yet happened.
My first inclination is to turn off the box using the power switch. But since it looks like I’ve already been stupid once today, I figured I’d ask first: just in case.
Thanks in advance