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No Good Deed Goes Unpunished Win 7 Desktop Locked-Up

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#1 bearspencer


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Posted 19 June 2016 - 06:52 PM

My aunt called with suspected malware infection on her laptop. Since she has only used IE, I decided to download a scanner on my pc in order to send step by step instructions.


Googled Panda Cloud and got results back for Anti-virus and Cleaner.  I picked Cloud Cleaner, skipped the ads and selected the one (I believe) with this URL:




I downloaded the payload, hit install or run (don’t remember which one) and it installed without further ado.  And locked up my desktop completely.


IE opened a New Tab without a URL that read about:blank. I waited 5 minutes and then tried to use the mouse to close the tab.  Mouse pointer wouldn’t move.  Nor would any key on the board work, including CTRL ALT DEL.


I used a neighbor’s laptop and went to Panda’s official FB page to confirm I had downloaded a legitimate copy of their software.  Unfortunately, I couldn’t find a D/L for their cleaner there. I don’t know (though strongly suspect) I installed something vicious in my box.


What should my next steps be? 


Additional info:



Windows 7 Home 64 with a quad core processor (don’t remember which one).

RAM is 12 GB

All important Windows & MS Office 2010 updates are installed as of 06/17/2016

Latest updates Chrome

MS Security Essentials

The OS and all program files are installed on the SSD C: drive (bought it used)

I’ve put most of my data on the D: hard drive.

Used less than 30% of the storage on either.


Windows Open at time of Lock-Up

1 IE with 4 tabs

7 Chrome with 3-4 tabs each

4 MS Word 2010 docs




I’m somewhat computer literate, but have never used, much less created a bootable CD/DVD repair disk. But with the right instructions, I believe that I could.  I had planned to burn a recover disk, but “round 2 it” hadn’t yet happened.


My first inclination is to turn off the box using the power switch. But since it looks like I’ve already been stupid once today, I figured I’d ask first: just in case.


Thanks in advance

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