Am I infected? Computer acting strangely please help

Recently my Dell laptop runnuing Windows 10 has become laggy and I have seen a few strange behaviors.  I am unsure where to start diagnosis.  Your help would be most appreciated.

 

Thanks, David

Malwarebytes Scan.

 

We need you to run MalwareBytes to get a log, please download the free version of MalwareBytes HERE

http://data-cdn.mbamupdates.com/web/mbam-setup-2.2.0.1024.exe  Alternate Link.

Save the file to somewhere you can easily find it. Double click the saved file to start the install, accept any security warnings that may appear, and after the install click the new desktop icon to start the program. We need to modify a couple of things with MalwareBytes before we use it so please follow the steps below.

1. If the dashboard is not already displayed select it.
2. Then select "Update Now" to get the latest database.

1. Next we need to change a scanning option, select "Settings" on the main menu, then "Detection and Protection" on the left.
2. Then select "Scan for rootkits" in the detection options, as well as the other two options already checked.

• Now return to Dashboard on the main menu and select "Scan Now" at the bottom of the screen.

• Allow MalwareBytes to scan your system, it may take some time depending on what you have loaded onto your hard drive.

When the scan is finished

1. Click "Save Results"
2. Then click on "Text file"

• A window will then open allowing you to choose a name for the logfile and also allowing you to choose where to save it, save it to the desktop.
• Please copy and paste the contents of this file in your next post.

 

 

Eset Online Scanner.

 

Eset Scan

Click Me To Download Eset Scan

Disable your antivirus prior to this scan.
 
 
 

•  Save it to your desktop.
• Double click on the icon on your desktop.
• Check "YES, I accept the Terms of Use."
• Click the Start button.
• Accept any security warnings from your browser.
• Under scan settings, check "Scan Archives" and "Remove found threats"
• Click Advanced settings and select the following:
• Scan potentially unwanted applications
• Scan for potentially unsafe applications
• Enable Anti-Stealth technology
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click List Threats
• Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• Click the Back button.
• Click the Finish button.
• NOTE:Sometimes if ESET finds no infections it will not create a log.

 

Minitoolbox scan.

 

 

Please download Minitoolbox and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

 

Security Check Scan.

 

Download Security Check to your desktop, right click it run as administrator. When the program completes, the tool will automatically open a log file, please post that log here in your next post.

I ran MWBytes but the ES scan did not complete.  It hung at about 90% then popped up message saying EOS_v2 stoppedx working, Windows will close program and notify if solution is available.  It had detected one infected file prior to stopping.  

 

MW Log-

 

Malwarebytes Anti-Malware

Ok, continue on with the other logs please.

Adware Cleaner Scan.

 

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on adwcleaner.exe to run the tool.
• Click on Scan button.
• When the scan has finished click on Clean button.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the contents of that logfile with your next reply.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

JRT Scan.

Please download Junkware Removal Tool and save it on your desktop.

 

• Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log is saved to your desktop and will automatically open.
• Please post the JRT log.
•  

Adware Removal Tool Scan.

 

Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

 

 

 

Hit Ok.

 

 

Hit next make sure to leave all items checked, for removal.

 

 

 

The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK again to finish up. Post log generated by tool.

 

ZHP Scan.

Please download Zhp Cleaner  to your desktop.  Right Click the icon and select run as administrator.

http://ccm.net/download/download-24750-zhpcleaner

 

 

2. Once you have started the program, you will need to click the scanner button.

3. Once the scan is completed, the you will want to click the Repair button.

At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.

 Zemana Scan

 

 

Run a full scan with Zemana AntiMalware!

Install and select deep scan.

Remove any infections found.

Then click on the icon in the pic below.

Double click on the scan log, copy and paste here in your reply

Uninstall these programs with D-Uninstaller. If you have issues removing them, then use Geek Uninstaller with Force Removal.

 

Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.5.63 - Dell Inc.)
Dell Customer Connect (HKLM-x32\...\{124DE80C-9BFE-4D04-A8D9-69C5019DEEBF}) (Version: 1.3.28.0 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.8.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{BC8233D8-59BA-4D40-92B9-4FDE7452AA8B}) (Version: 3.0.3999.0 - Dell Products, LP)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.2.6793.01 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{3ED468C2-2235-4747-90AD-A7A34F0FE70A}) (Version: 1.2.2.8 - Dell)
Dell System Detect (HKCU\...\58d94f3ce2c27db0) (Version: 7.6.0.4 - Dell)
Dell Update (HKLM-x32\...\{DB82968B-57A4-4397-81A5-ECAB21B5DFCD}) (Version: 1.7.1015.0 - Dell Inc.)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
Facebook Games Arcade 0.6.0.1 (HKLM-x32\...\{F31484D6-A5E7-401E-B571-8B035E27AB56}) (Version: 0.6.0.1 - Facebook)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1168 - SUPERAntiSpyware.com)
 

Ready to proceed however just to verify, should defender be on or off during these next scans?  Does it matter?  Thx very much.

You can turn it off, just to be on the safe side.

Download from here.

 

Click on the pic below at the site, telecharger is download.

 

 

ADWARE CLEANER-  I ran the cleaner then could not find the log so I ran it again.  And again...

 

# AdwCleaner v5.007 - Logfile created 14/09/2015 at 04:22:46

Currently working on program removal with D Installler.  Attempted removal once and had success with most of the programs, (it appeared.)  Performed reboot then started D Installer again and all the programs still appear in the list of programs available to remove.  Unsure how to proceed.  Thanks.

Use geek uninstaller to remove the programs.

OK I believe the offensive programs are gone, what's next kind sir?