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Brand new Dell Windows 10 Laptop hangs, crashes, slow


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9 replies to this topic

#1 art_vandelay

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Posted 19 June 2016 - 12:50 AM

Our new Dell Laptop with Windows 10 is unbelievably slow and hangs at almost every click...especially in web browsing.    Memory seems to be constantly pegged.  Let me know if there is a system diagnostic tool that I can post a log from that might shed some light on what is going on.



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#2 usasma

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Posted 19 June 2016 - 07:02 PM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 art_vandelay

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Posted 19 June 2016 - 10:11 PM

Thank you for the reply.  I've attached zipped files for instruction #1 and #2 above.  Let me know what is next. 

Attached Files



#4 usasma

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Posted 20 June 2016 - 05:04 AM

Admin logfile shows networking issues and several disk controller errors.

For the networking:

- download fresh copies of the latest, W10 compatible wired, wirelesss and bluetooth drivers

- uninstall the current drivers from the system

- install the freshly downloaded drivers

- monitor for further problems.

 

As for the disk controller errors, this is a bit more complicated.

Start by running "CHKDSK /R /F" (without the quotes) from an elevated (Run as administrator) Command Prompt.
Read the output on the screen carefully (you're looking for errorrs).

 

Then, run one of these free hard drive diagnostics:  http://www.carrona.org/hddiag.html

Run the Seagate Seatools long/extended test preferably, as it has a controller test

 

Let us know the results of those tests.

 

The BSOD report is incomplete.  If you're having trouble with it, please follow these alternate instructions (I don't need the perfmon report, so feel free to skip it):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 art_vandelay

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Posted 20 June 2016 - 11:51 PM

OK I ran the driver updates and the system DID find an updated driver for the wireless card.  I ran chkdsk.   I ran the SeaTools.  I wasn't sure if I was supposed to run the Long Generic (under Basic Tests) Or the Fix All-->Long, so I ran the Long under Basic.  It passed after taking almost 2 hrs.  The Log file is here: 

 

--------------- SeaTools for Windows v1.4.0.4 ---------------
6/20/2016 7:56:28 PM
Model Number: ST500LT012-1DG142
Serial Number: W3PJ56H9
Firmware Revision: 0001SDM1
Long Generic - Started 6/20/2016 7:56:28 PM
Long Generic - Pass 6/20/2016 9:35:33 PM



#6 art_vandelay

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Posted 21 June 2016 - 04:21 AM

One other things I'll mention is that CPU usage is frequently pegged at 100% (see attached screen shot) from TaskMan.

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#7 usasma

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Posted 21 June 2016 - 05:03 PM

Try these recovery/restore options (in this order):

- System Restore to a point before this started happening.

- DISM/SFC repair

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.
    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

- RESET using the "Keep My Files" option

- Repair install of the OS (Thanks to FreeBooter!):

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

 

- RESET using the "Remove Everything" option

- Wipe and reinstall from the Recovery Partition (if so equipped)

- Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )


Edited by usasma, 21 June 2016 - 05:07 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 art_vandelay

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Posted 21 June 2016 - 07:21 PM

The behavior has been occurring from the very beginning so I'm not Aware of a point in time I could restore back to you. Shall I proceed with the other actions you listed after that?

#9 usasma

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Posted 22 June 2016 - 07:58 AM

Yes, go through each step (one at a time) and see if it helps.

If it doesn't, then move on to the next step.

 

As this is a brand new system - is it still within the return period?  If so, you may want to return it (rather than messing with all this stuff).

Also, is ti still under warranty?


Edited by usasma, 22 June 2016 - 07:58 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 boopme

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Posted 27 July 2016 - 03:42 PM

MRL topic
http://www.bleepingcomputer.com/forums/t/621261/moms-computer-infected-with-malware-adware-popups/

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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