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Windows 10. Random freezing and restarts.


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#1 internetuser

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Posted 18 June 2016 - 03:57 PM

Hi

 

Usually competent at fixing my own problem; this has stumped me.  Cannot find a way to reliably trigger a freeze or restart - simply random.

 

Have to be brief as i simply don't know when this will cut out. Already it has shut me down midpost. Going to post this to serve as a placeholder and I'll try to update in chunks.

 

1. Laptop - Toshiba Satellite A300. As title says, Windows 10 Pro 64bit.

 

2. Event viewer gives ID 41 "Kernel-power" after each incidence.

 

3. Have run Malwarebytes, mbar, mbam which turned up nothing of importance. I'm generally good at not infecting systems anyway.

 

4. Display driver is apparently up to date. Occasionally system will report that AMD display driver stopped and recovered. Not sure what to make of that.

 

5. Battery unit is dead. Charger cable is a generic replacement model "ST-C-075", if it matters.

 

6. When frozen, everything is unresponsive except the touch-sensitive icons above the keyboard e.g. mute, pause/play. Their lights still react to touch.


Edited by internetuser, 19 June 2016 - 10:00 AM.


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#2 usasma

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Posted 19 June 2016 - 04:25 PM

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Display driver stoppages - Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html
The stopping and recovering is generally a STOP 0x117 error.  When it crashes with a BSOD, then it'll be a STOP 0x116 error.

 

What happens when you gently wiggle the charger plug where it plugs into the laptop?

Is it loose?  Does the system shut down?

 

If you're able, Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).




 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 internetuser

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Posted 19 June 2016 - 05:42 PM

Thanks for the response. Already wrote this but laptop crashed on me lol. Again:
 
Temps within normal ranges.
Haven't followed your driver link yet.
Charger plug is loose but doesn't trigger anything.
 
Please find enclosed both requested log files.

 

edit 1. Hard Disk Sentinel also gives 100% performance and 99% health with one weak sector, however 'no actions needed'.

Attached Files


Edited by internetuser, 19 June 2016 - 05:46 PM.


#4 usasma

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Posted 19 June 2016 - 07:34 PM

If gently wiggling the plug doesn't do anything, then that rules out the plug being at fault.

 

AFAIK - Hard Disk Sentinel reads the SMART attributes.
SMART is a predictive technology - not a diagnostic.
As such, it may be correct, or it may not be.

 

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.
 

Quite frankly, I suspect that the program(s) that you used to hack the OS are what's causing the crash.

Wipe the hard drive and install a fresh copy of the OS that they system came with and see if that stops the problems.

If not, then post back and include new reports.

As long as it's a legitimate copy of the OS, we'll analyze it here.

 

Your UEFI/BIOS (version 1.40) dates from 2008.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
The system may be too old for W10, and the problems with the age of the BIOS may mean that the system is not compatible w/W10.

 

C: drive only has about 6% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

XXXXX
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 internetuser

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Posted 20 June 2016 - 12:38 PM

Thanks for the response. 

 

I have followed the link regarding Windows' legitimacy however it was fairly useless. I have not personally made any such modifications as I was gifted this laptop with Windows 8/8.1 (wouldn't a pirated Windows be detected during upgrade to 10?). Could you let me know what software or modifications you see in the logs that mean it is pirated? It would be a damn sight more helpful than Microsoft's webpage. I am also looking through my programs and don't see anything alarming. For what it's worth, there's a MS Certificate of Authenticity label on the bottom of the laptop.

 

Two things:

 

1. This issue only started occurring within the last few months.

2. I have discovered that if I have a video playing then the system will not freeze or reboot. I currently have a YouTube video on loop. What does this mean?

 

I have cleared space up and will shortly update bios. Will remove Daemon Tools soon and give update re sptd.sys. 

 

Thanks for responding, considering BC's rules. Will understand if you cannot reply further, however, if you can only answer one thing then I hope it is my bolded question as I think I am capable of fixing it myself if I can understand why playing a video prevents the issue.






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