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Corrupted credential file?


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6 replies to this topic

#1 Bill 0

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Posted 18 June 2016 - 12:10 PM

As background, I usually use a standard user account for everyday computing with a separate admin account to be used when needed. I was starting to run my usual weekly MBAM scan, but when the UAC dialog box comes up, it just hangs on "Looking for credential files." I can't open a win explorer window - it gives an error of "The server failed to start." Hitting ctrl-alt-del gave an out of memory error. At this point, I'm afraid to try to switch users or reboot as I might be locked out completely, so I am stuck in my standard user account.

I did just apply this month's Microsoft patches last night and it took a really long time to boot up this morning. No other odd behavior until UAC stopped working. One concern is that I have a large amount of important encrypted data under my account. It's backed up, but to an external HD with the same encryption, so I don't want to make those data unrecoverable everywhere by losing access to my current account.

Any suggestions?

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#2 hamluis

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Posted 19 June 2016 - 09:22 AM

Worth a read, IMO:  https://social.technet.microsoft.com/Forums/windows/en-US/814f9078-ee54-4fd6-b088-66194fa5249d/windows-security-dialogue-looking-for-credential-tiles?forum=w7itprosecurity .

 

Louis



#3 Bill 0

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Posted 19 June 2016 - 10:49 AM

Thanks for the link, but I think my problem is different. The linked article looks like it deals with network logins. My problem is that UAC is broken. Sometimes I get that "looking for credential file" briefly before UAC asks for the password for an administrator account the computer is running slow. That usually not for more than 1 or 2 seconds. That's why I'm assuming that UAC is getting stuck looking for the file where the user accounts are stored.

However, since my original post a few more things came up:
-Action center is now giving a report that Windows Security Service is turned off.
-Networking is down altogether. Trying to ping a remote site from command prompt returns "Unable to initialize Windows Sockets Interface. General Failure."
-Opening Microsoft Word gives an error about being unable to register the new document.
-Trying to open control panel gives an error of ::(26EE0668-A00A-44D7-9731-BEB064C98683)\0. Server execution failed.

My main dilemma is whether this a matter of a service hanging which will be fixed by a reboot, or if it will be impossible to log back in after the reboot because there are no valid accounts and/or the registry is corrupted.

#4 hamluis

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Posted 19 June 2016 - 12:56 PM

Trial-and-error...seems to be the way of addressing your concerns.  Try something...if it works, it works, if not, you have an answer.

 

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#5 Bill 0

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Posted 24 June 2016 - 10:40 PM

I'm sorry that it took a while to get back here.  Things got to the point that I had to bite the bullet and reboot the computer; there was no way to run those tools without being able to access the admin account.  The reboot seems to have helped.  MiniToolBox gave:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by root (administrator) on 24-06-2016 at 23:30:42
Running from "C:\Users\Bill\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: Studio 1747 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/23/2016 08:52:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: McSvHost.exe, version: 5.0.9012.0, time stamp: 0x571ba34b
Faulting module name: msksrvr.dll_unloaded, version: 0.0.0.0, time stamp: 0x57171b6d
Exception code: 0xc0000005
Fault offset: 0x000007fee2205fa4
Faulting process id: 0x1330
Faulting application start time: 0xMcSvHost.exe0
Faulting application path: McSvHost.exe1
Faulting module path: McSvHost.exe2
Report Id: McSvHost.exe3

Error: (06/22/2016 06:36:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: MCUPDA~1.EXE, version: 3.0.9006.0, time stamp: 0x56fd250c
Faulting module name: ntdll.dll, version: 6.1.7601.23418, time stamp: 0x5708a857
Exception code: 0xc0000005
Fault offset: 0x0000000000048d84
Faulting process id: 0x3f48
Faulting application start time: 0xMCUPDA~1.EXE0
Faulting application path: MCUPDA~1.EXE1
Faulting module path: MCUPDA~1.EXE2
Report Id: MCUPDA~1.EXE3

Error: (06/19/2016 03:30:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: downloader2.exe, version: 18.1.3.104, time stamp: 0x56b2b0c9
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1614
Faulting application start time: 0xdownloader2.exe0
Faulting application path: downloader2.exe1
Faulting module path: downloader2.exe2
Report Id: downloader2.exe3

Error: (06/19/2016 12:42:10 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has unexpectedly terminated.

Error: (06/19/2016 12:42:08 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has unexpectedly terminated.

Error: (06/19/2016 12:42:08 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has unexpectedly terminated.

Error: (06/19/2016 12:42:08 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has unexpectedly terminated.

Error: (06/19/2016 12:42:08 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has unexpectedly terminated.

Error: (06/19/2016 12:42:07 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has unexpectedly terminated.

Error: (06/19/2016 12:42:06 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has unexpectedly terminated.


System errors:
=============
Error: (06/23/2016 09:03:33 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (06/23/2016 09:03:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

Error: (06/23/2016 09:03:33 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (06/23/2016 09:03:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

Error: (06/23/2016 09:03:33 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (06/23/2016 09:03:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

Error: (06/23/2016 09:03:32 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (06/23/2016 09:03:32 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

Error: (06/23/2016 09:03:32 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (06/23/2016 09:03:32 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

Microsoft Office Sessions:
=========================
Error: (05/29/2012 08:36:15 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 608602 seconds with 7320 seconds of active time.  This session ended with a crash.

Error: (04/18/2012 06:07:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 334165 seconds with 3120 seconds of active time.  This session ended with a crash.

Error: (03/13/2012 09:27:14 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 471425 seconds with 5160 seconds of active time.  This session ended with a crash.

Error: (03/07/2012 07:08:41 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 169908 seconds with 900 seconds of active time.  This session ended with a crash.

Error: (02/04/2012 11:11:56 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 57 seconds with 0 seconds of active time.  This session ended with a crash.

CodeIntegrity Errors:
===================================
  Date: 2015-02-28 20:32:59.356
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-02-28 20:32:59.119
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-02-28 20:31:52.686
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-02-28 20:31:52.499
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-02-28 20:31:14.343
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-02-28 20:31:14.148
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-02-28 20:30:59.732
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-02-28 20:30:59.540
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-02-28 20:29:04.690
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-02-28 20:29:04.409
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
ABBYY FineReader 6.0 Sprint (HKLM-x32\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.2146.41621 - ABBYY Software House)
Adobe Digital Editions 2.0 (HKLM-x32\...\Adobe Digital Editions 2.0) (Version: 2.0 - Adobe Systems Incorporated)
Adobe Flash Player 22 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 22.0.0.192 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.192 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.16) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.16 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.4.194 - Adobe Systems, Inc.)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Aiseesoft iPhone Transfer 7.0.30 (HKLM-x32\...\{ED0F3D85-995D-4605-88C5-226644C25DF1}_is1) (Version: 7.0.30 - Aiseesoft Studio)
AnswerWorks 5.0 English Runtime (HKLM-x32\...\{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}) (Version: 5.0.7 - Vantage Software Technologies)
Apple Application Support (32-bit) (HKLM-x32\...\{26356515-5821-40FA-9C3D-9785052A1062}) (Version: 4.3.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{C2651553-6CA3-4822-B2E6-BC4ACA6E0EA2}) (Version: 4.3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}) (Version: 7.0.0.117 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5ED7462B-EF58-4757-B609-53755021EC34}) (Version: 8.1.0.18 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
ArcSoft Print Creations (HKLM-x32\...\{836D5E9B-6D1E-4AFF-9329-5B9CB29A73C6}) (Version: 3.0.359 - ArcSoft)
ATI Catalyst Control Center (HKLM-x32\...\{055EE59D-217B-43A7-ABFF-507B966405D8}) (Version: 2.009.0813.2130 - )
Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
Bing Bar (HKLM-x32\...\{B4089055-D468-45A4-A6BA-5A138DD715FC}) (Version: 7.0.850.0 - Microsoft Corporation)
Bing Maps 3D (HKLM\...\{6ACE7F46-FACE-4125-AE86-672F4F2A6A28}) (Version: 4.0.903.16005 - Microsoft Corporation)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Brother MFL-Pro Suite MFC-9340CDW (HKLM-x32\...\{E98A9C92-E767-475B-8BC6-8780A86DDC72}) (Version: 1.0.1.0 - Brother Industries, Ltd.)
ccc-core-static (HKLM-x32\...\{B862DF65-94C8-6119-1096-2B230D7A6C0E}) (Version: 2009.0813.2131.36817 - ATI) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Citrix Online Launcher (HKLM-x32\...\{AC7E7905-8C59-4806-A96D-30936A2B1FC5}) (Version: 1.0.168 - Citrix)
Citrix online plug-in (HKLM-x32\...\CitrixOnlinePluginFull) (Version: 12.3.0.8 - Citrix Systems, Inc.)
CyberLink YouPaint (HKLM-x32\...\InstallShield_{72BF1DA0-2B00-4794-9173-159722019B74}) (Version: 1.2.0521 - CyberLink Corp.)
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.60 - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.60 - Dell)
Dell DataSafe Online (HKLM-x32\...\{13766F76-6C8C-4E57-A9F3-3212D1C6E0D1}) (Version: 1.2.0009 - Dell, Inc.)
Dell Driver Download Manager (HKCU\...\f031ef6ac137efc5) (Version: 2.1.0.0 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Remote Access (HKLM-x32\...\{F66A31D9-7831-4FBA-BA02-C411C0047CC5}) (Version: 1.3.0.0 - Dell Inc.)
Dell Toolbar (HKLM-x32\...\{09B71986-2AC5-482d-B6CB-42EA34F4F85B}) (Version: 1.8.12.0 - )
Dell Touch Zone (HKLM-x32\...\{DBF0A096-6EE7-488E-8C04-2536C7B3F120}) (Version: 1.2.1.8 - Dell)
Dell TouchCam (HKLM-x32\...\{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 1.1.0515 - CyberLink Corp.) Hidden
Dell TouchCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 1.1.0515 - CyberLink Corp.)
Dell V715w (HKLM\...\Dell V715w) (Version:  - Dell, Inc.)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.37 - Creative Technology Ltd)
DW WLAN Card Utility (HKLM\...\DW WLAN Card Utility) (Version: 5.60.48.18 - Dell Inc.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HxD Hex Editor version 1.7.7.0 (HKLM-x32\...\HxD Hex Editor_is1) (Version: 1.7.7.0 - Maël Hörz)
IDXWebFrameworkControls (HKLM-x32\...\{7F72902B-5166-4522-8610-76BD903F8584}) (Version: 4.09.006 - IDX Systems Corporation)
iTunes (HKLM\...\{9F4BF859-C3A4-4AB6-BDD1-9C5D58188598}) (Version: 12.4.1.6 - Apple Inc.)
Java 8 Update 91 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418091F0}) (Version: 8.0.910.14 - Oracle Corporation)
Java 8 Update 91 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.14 - Oracle Corporation)
Java SE Development Kit 7 Update 25 (HKLM-x32\...\{32A3A4F4-B792-11D6-A78A-00B0D0170250}) (Version: 1.7.0.250 - Oracle)
Java Web Start (HKLM-x32\...\Java Web Start) (Version:  - )
Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
KC Softwares AVIToolbox (HKLM-x32\...\KC Softwares AVIToolbox_is1) (Version:  - KC Softwares)
lightshot-5.1.0.15 (HKLM-x32\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.1.0.15 - Skillbrains)
Live! Cam Avatar Creator (HKLM-x32\...\{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}) (Version: 4.6.5205.1 - Creative Technology Ltd)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
McAfee SecurityCenter (HKLM-x32\...\MSC) (Version: 14.0.9029 - McAfee, Inc.)
McAfee Virtual Technician (HKLM-x32\...\McAfee Virtual Technician) (Version: 7.7.0.366 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.192 - McAfee, Inc.)

Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Communicator 2007 (HKLM-x32\...\{E5BA0430-919F-46DD-B656-0796F8A5ADFF}) (Version: 2.0.6362.0 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISER) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM-x32\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM-x32\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Touch Pack for Windows 7 (HKLM-x32\...\{8FF90DB8-6DED-44A3-B182-244FEC09012F}) (Version: 1.0.40517.00 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (HKLM\...\{EE936C7A-EA40-31D5-9B65-8E3E089C3828}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 3.0 (HKLM-x32\...\{3898934B-05AE-41CD-96BE-70DA9BFBCE1F}) (Version: 3.0.11010.0 - Microsoft Corporation)
MKSAP MOC II (HKLM-x32\...\MKSAP MOC II) (Version:  - ACP)
Motorola Device Manager (HKLM-x32\...\{28DB8373-C1BB-444F-A427-A55585A12ED7}) (Version: 2.5.4 - Motorola Mobility)
Motorola Device Software Update (HKLM-x32\...\{894AB83D-A9AF-4E54-BFF3-A7262A0A6C13}) (Version: 13.09.3001 - Motorola Mobility) Hidden
Motorola Mobile Drivers Installation 6.4.0 (HKLM\...\{27986EDD-C9EC-4B52-B92F-06D073F0AA52}) (Version: 6.4.0 - Motorola Mobility LLC)
Mozilla Firefox 47.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0 (x86 en-US)) (Version: 47.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.0.5999 - Mozilla)
MP3 Rocket (HKLM-x32\...\MP3 Rocket) (Version: 7.3.2 - MP3 Rocket Inc)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Nuance PaperPort 12 (HKLM-x32\...\{88B5FBDC-967D-4B1F-B291-39284AE12201}) (Version: 12.1.0005 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
Nuance Power PDF Advanced (HKLM\...\{BD71D245-1A8B-4FB3-83E4-74F77FB39267}) (Version: 1.00.7472 - Nuance Communications, Inc.)
Nuance Power PDF Hotfix-14219.939.14357 (HKLM-x32\...\{E462B5A4-C4A8-4128-BC3B-14885102B95A}) (Version: 1.00.14357 - Nuance Communications, Inc.)
Oracle VM VirtualBox 3.2.6 (HKLM\...\{AB048BF4-6AD7-450B-9538-0DF2C9229840}) (Version: 3.2.6 - Oracle Corporation)
Orca (HKLM-x32\...\{85F4CBCB-9BBC-4B50-A7D8-E1106771498D}) (Version: 3.1.3790.0000 - Microsoft Corporation)
OverDrive Media Console (HKLM-x32\...\{D07205E7-F6D3-4333-AFCC-782A07685B72}) (Version: 3.2.20 - OverDrive, Inc.)
Palm Desktop by ACCESS (HKLM-x32\...\{FD6034A3-655C-49F0-B496-D4CBFD74D7A7}) (Version: 6.4.0.0 - Palm, Inc.)
Palm webOS SDK (HKLM\...\{70B236CC-347F-46C1-B926-3E711C980089}) (Version: 1.4.5.465 - Palm)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 14.00.0000 - Nuance Communications, Inc.)
PC Inspector File Recovery (HKLM-x32\...\{0DD140D3-9563-481E-AA75-BA457CBDAEF2}) (Version: 4.0 - )
PGP Desktop (HKLM\...\{2421B2BB-C09A-4594-842D-CA3ED17E946A}) (Version: 10.2.0.2317 - PGP Corporation)
PowerDVD DX (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.7501 - CyberLink Corp.)
Process Lasso (HKLM-x32\...\ProcessLasso) (Version: 7.1.0.0 - Bitsum)
Quicken 2010 (HKLM-x32\...\{CCF6F57B-F6B4-4508-BF45-63AAC9DE416A}) (Version: 19.1.2.22 - Intuit)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 9.6.21 - Dell Inc.)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
RealDownloader (HKLM-x32\...\{13743594-F75E-491E-9EFF-203C8F8DF705}) (Version: 18.1.3.104 - RealNetworks) Hidden
RealDownloader (HKLM-x32\...\{48D18738-099C-4FAA-AFD9-80B592A25478}) (Version: 18.1.3.103 - RealNetworks, Inc.) Hidden
RealDownloader (HKLM-x32\...\{75c02118-61df-4a00-b4ae-8a8f2ab354b3}) (Version: 18.1.3.104 - RealNetworks) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{21E47F47-C9A7-4454-BA48-388327B0EA00}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (RealTimes) (HKLM-x32\...\RealPlayer 18.1) (Version: 18.1.3 - RealNetworks)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden

Recuva (HKLM\...\Recuva) (Version: 1.43 - Piriform)
Rosetta Stone Version 3 (HKLM-x32\...\{99011A6E-5200-11DE-BDB8-7ACD56D89593}) (Version: 3.4.5.0 - Rosetta Stone Ltd.)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.01 - Roxio)
RSA SecurID Software Token with Automation (HKLM-x32\...\{0ED59A2A-DFE9-48D6-B5E2-B2794BE19987}) (Version: 4.1.1 - RSA, The Security Division of EMC)
Scansoft PDF Professional (HKLM-x32\...\{068724F8-D8BE-4B43-8DDD-B9FE9E49FD76}) (Version:  - ) Hidden
Seagate Dashboard (HKLM-x32\...\{EA266F00-A8E7-43A0-8DED-FBFE3F076934}) (Version: 4.0.2102.0 - Seagate)
Seagate DiscWizard (HKLM-x32\...\{8FB2A014-A0B0-42D8-8E18-9AFC6A6E2814}) (Version: 13.0.14387 - Seagate)
Seagate Manager Installer (HKLM-x32\...\{2A30052B-831C-41D3-8044-3C0388066350}) (Version: 2.01.0600 - Seagate) Hidden
Seagate Manager Installer (HKLM-x32\...\InstallShield_{2A30052B-831C-41D3-8044-3C0388066350}) (Version: 2.01.0600 - Seagate)
SeaTools for Windows (HKLM-x32\...\SeaTools for Windows) (Version:  - Seagate Technology)
Secure Download Manager (HKLM-x32\...\{6CEF2BC6-8929-44EE-8360-175513E1A49A}) (Version: 3.0.5 - e-academy Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SimBioSys® Physiology Labs v3 (HKLM-x32\...\SimBioSys® Physiology Labs v3) (Version:  - )
Skins (HKLM-x32\...\{816E3C02-DABF-1354-0B98-5E153F7DF79B}) (Version: 2009.0813.2131.36817 - ATI) Hidden
Software Informer 1.1 (HKLM-x32\...\Software Informer_is1) (Version:  - Informer Technologies, Inc.)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
SUPER © v2012.build.53 (Sep 13, 2012) version v2012.build.53 (HKLM-x32\...\{8F311E72-C27F-4DF0-8254-B739A1831668}_is1) (Version: v2012.build.53 - eRightSoft)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.13.0 - Synaptics Incorporated)
TouchWorksWebControls (HKLM-x32\...\{85CCC733-272A-482A-A832-0D6153F5AE6A}) (Version: 11.0200.497 - Allscripts Healthcare Solutions)
UnHackMe 7.60 release (HKLM-x32\...\UnHackMe_is1) (Version:  - Greatis Software, LLC.)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
UpdateService (HKLM-x32\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
Video Downloader (HKLM-x32\...\{E60AFF01-6087-47BD-8272-61FA3CFC309D}) (Version: 1.0.0 - RealNetworks) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WIDCOMM Bluetooth Software (HKLM\...\{9E9D49A4-1DF4-4138-B7DB-5D87A893088E}) (Version: 6.2.0.9603 - Broadcom Corporation)
WildTangent Games (HKLM-x32\...\WildTangent dell Master Uninstall) (Version: 1.0.0.71 - WildTangent)
Windows Driver Package - Palm (WinUSB) Palm Devices  (11/30/2008 1.0.0) (HKLM\...\84713BEB4A2EB4B0E2F1346FDEBFFE94DAB5225D) (Version: 11/30/2008 1.0.0 - Palm)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
Windows Mobile Device Center (HKLM\...\{626672CD-BFCF-49A9-AEFE-AB0FED3BFC5B}) (Version: 6.1.6965.0 - Microsoft Corporation)
Windows Mobile Device Center Driver Update (HKLM\...\{92DBCA36-9B41-4DD1-941A-AED149DD37F0}) (Version: 6.1.6965.0 - Microsoft Corporation)
WordSmart Vocabulary (HKLM-x32\...\WordSmart Vocabulary_is1) (Version:  - WordSmart Corporation)
Yahoo! Detect (HKLM-x32\...\YTdetect) (Version:  - )

========================= Memory info: ===================================
Percentage of memory in use: 83%
Total physical RAM: 8180.51 MB
Available physical RAM: 1327.86 MB
Total Virtual: 16359.2 MB
Available Virtual: 7489.57 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:451.07 GB) (Free:101.17 GB) NTFS
2 Drive d: (DATAPART1) (Fixed) (Total:465.76 GB) (Free:272.91 GB) NTFS

========================= Users: ========================================
User accounts for \\HUTCHENS

Administrator            Bill                     Farnoosh                 
Guest                    RA Media Server          root                     


**** End of log ****

 

The Speccy log is at http://speccy.piriform.com/results/uAQLqlzc1bqv8bMqwthXzbO


Edited by hamluis, 25 June 2016 - 08:56 AM.


#6 FreeBooter

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Posted 25 June 2016 - 01:14 AM

UAC is a security feature of Windows Vista, Windows 7 and Windows 8 which helps prevent unauthorized changes to your computer. These changes can be initiated by applications, viruses or other users. User Account Control makes sure these changes are made only with approval from the administrator. Tasks that require administrator privileges will trigger a UAC prompt (if UAC is enabled.
 
 
Learn-More-with-Windows-User-Account-Con
 
 
UAC uses Mandatory Integrity Control to isolate running processes with different privileges. To reduce the possibility of lower-privilege applications communicating with higher-privilege ones, another new technology, User Interface Privilege Isolation, is used in conjunction with User Account Control to isolate these processes from each other. When someone logs into Vista as a standard user, the system sets up a logon session and assigns a token containing only the most basic privileges. In this way, the new logon session cannot make changes that would affect the entire system. When logging in as a user in the Administrators group, two separate tokens are assigned. The first token contains all privileges typically awarded to an administrator, and the second is a restricted token similar to what a standard user would receive. User applications, including the Windows Shell, then start with the restricted token, resulting in a reduced-privilege environment - even under an Administrator account. When an application requests higher privileges or when a user clicks a "Run as administrator" option, UAC will prompt standard users to enter the credentials of an Administrator account and prompt Administrators for confirmation and, if consent is given, continue or start the process using an unrestricted token. In Windows 7, Microsoft included a user interface to change User Account Control settings, and introduced one new notification mode, the default setting. By default, UAC does not prompt for consent when users make changes to Windows settings that require elevated permission through programs stored in %SystemRoot% and digitally signed by Microsoft. Programs that require permission to run still trigger a prompt. Other User Account Control settings that can be changed through the new UI could have been accessed through the registry in Windows Vista. It is possible to turn off UAC while installing software, and re-enable it at a later time. However, this is not recommended since, as File & Registry Virtualization is only active when UAC is turned on, user settings and configuration files may be installed to a different place (a system directory rather than a user-specific directory) if UAC is switched off than they would be otherwise.Also Internet Explorer  "Protected Mode", whereby the browser runs in a sandbox with lower privileges than the standard user, relies on UAC; and will not function if UAC is disabled. In short UAC does not look or need  "credential files." store in one of folders or sub-folders. If you can please post a screenshot of the issue. Also don't run more then one antivirus in real time scan mode or same goes for the firewalls. You have Windows Defender, McAfee and  UnHackMe  enabled and scanning your computer at same time i'm not sure if Malwarebytes Anti-Malware real time scan enabled as well or not but if you run more then one antivirus your computer will slow down and some files may not get scan or take long time to scan and access because antivirus programs completing with each other to take over the scan of file or process. Uninstall all antivirus program one of them could be causing the issue.

Create Elevated Shortcut to run a Program to Bypass UAC Prompt
http://www.bleepingcomputer.com/forums/t/617762/create-elevated-shortcut-to-run-a-program-to-bypass-uac-prompt/

2GvnEq2.gif


#7 hamluis

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Posted 25 June 2016 - 08:58 AM

Looking at apparent problems with your chosen AV protection...and a couple of PUPs that I see...I would suggest that this topic be moved to Am I Infected for a malware check.

 

Louis






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