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Is it a virus?


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#1 Unsprung

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Posted 17 June 2016 - 06:11 PM

My computer freezes a lot now. Sometimes I get the message: "Warning: Unresponsive Plugin; Shockwave flash may be busy, or it may have stopped responding." I'm not sure what do do, so I typically either close Firefox or reboot the machine. I delete all the cashe too. The problem just comes back in a hour or so. I have run Norton Antivirus and Norton Power Eraser, but they have found nothing. I have run Spybot and Malwarebytes as well. Also nothing. Any suggestions?



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#2 LiamP5

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Posted 18 June 2016 - 10:57 AM

Please type this in your start menu %temp% and delete all files from it. Maintain diskcleanup everyday. Delete the unnecessary files. Hold Win+R key then you will find run menu type there prefetch and delet all files from it. This will maintain your pc from being slow.
To achieve something first try
to get the knowledge about it.
Be happy, always try
for it
.......................Lets do it and learn from bleepingcomputer.com Never feel alone

#3 usasma

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Posted 19 June 2016 - 04:10 PM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Unsprung

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Posted 19 June 2016 - 06:03 PM

LiamP5, I run CCleaner every other day or so to remove excess files, so I do not think that is the problem. Also, my problem is not so much a slow computer as it is a computer that freezes and applications that stop working altogether forcing me to reboot, which only makes things works better for a couple of hours. 

 

USASMA, I ran BSOD and attached the file. Looks like it is looking for antivirus software. If you are interested, I normally run Norton Suite but am writing bleeping computer because neither Norton Antivirus nor Norton Power Eraser found anything. Since the first post, I installed Avast and AGV Antivirus programs but then uninstalled Avast. I think I found out it was not truly free. AVG found the HS/Heur virus and eliminated it, but I see minimal improvement.

 

I ran Event Viewer, but had problems. Whether I try to save the file calling it Admin (it has an evtx extension) or Admin.evtx, I get an error message that says, "The system cannot find the file specified." Not sure what to do now. By the way, the viewer says there are 17,962 events, which prompts me to ask, Is that bad?

Attached Files



#5 usasma

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Posted 19 June 2016 - 07:43 PM

The number of events isn't bad or good - it depends on what they are and how frequently they repeat.

The Admin log file is a collection of Critical, Error, and Warning events from the entire system.

 

The BSOD report didn't work, please try the other link:  :  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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