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Possible Malware infection, need help


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15 replies to this topic

#1 mercuryrsng

mercuryrsng

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  • Local time:09:05 AM

Posted 16 June 2016 - 06:57 PM

Hello all,

 

I am on a possible malware infected computer.. many of the telltale signs are there.

 

I've run Malwarebytes Anti Malware and found a few 'potentially unwanted programs'.

 

ESET Online scanner freezes after finding results (Conduit popped up multiple times).  This happens in regular and safe mode.

 

Can someone please offer me some guidance?  I don't want to go any further without help
 

Thanks.



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#2 Broni

Broni

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  • Local time:06:05 AM

Posted 16 June 2016 - 11:20 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 mercuryrsng

mercuryrsng
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  • Local time:09:05 AM

Posted 17 June 2016 - 08:47 PM

***
Security Check produced a blank txt file so there is nothing to post.

 

 

Farbar Service Scanner Version: 27-01-2016
Ran by Robin&Gary (administrator) on 17-06-2016 at 20:39:10
Running from "C:\Users\Robin&Gary\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Network
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
 
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
Checking LEGACY_wscsvc: ATTENTION!=====> Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
Checking LEGACY_BITS: ATTENTION!=====> Unable to open LEGACY_BITS\0000 registry key. The key does not exist.
 
EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcsvc.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\dnsapi.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Robin&Gary (administrator) on 17-06-2016 at 20:40:49
Running from "C:\Users\Robin&Gary\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Model: KJ402AA-ABA a6417c Manufacturer: HP-Pavilion
Boot Mode: Network
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
127.0.0.1       localhost
========================= IP Configuration: ================================
 
802.11 USB Wireless LAN Card = Wireless Network Connection (Connected)
NVIDIA nForce Networking Controller = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
add address name="Local Area Connection 2" address=169.254.63.1
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Storms-pc
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : 802.11 USB Wireless LAN Card
   Physical Address. . . . . . . . . : 00-02-6F-BD-49-27
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::3d8d:a0e6:1adb:8044%22(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.114(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, June 16, 2016 7:01:32 AM
   Lease Expires . . . . . . . . . . : Friday, June 17, 2016 10:01:27 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 436208239
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-97-27-A4-00-1E-90-25-89-40
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
   Physical Address. . . . . . . . . : 00-1E-90-25-89-40
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 6:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 15:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 14:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 16:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : isatap.{34E40795-8483-48F0-AC74-EB0001AF0E9D}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 17:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 19:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : isatap.{80105797-72F4-4B44-A543-5444BB5EFFAE}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4006:808::200e
 172.217.1.78
 
 
 
Pinging google.com [172.217.1.78] with 32 bytes of data:
 
Reply from 172.217.1.78: bytes=32 time=21ms TTL=50
 
Reply from 172.217.1.78: bytes=32 time=24ms TTL=50
 
 
 
Ping statistics for 172.217.1.78:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 21ms, Maximum = 24ms, Average = 22ms
 
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
 
Reply from 206.190.36.45: bytes=32 time=101ms TTL=41
 
Reply from 206.190.36.45: bytes=32 time=112ms TTL=41
 
 
 
Ping statistics for 206.190.36.45:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 101ms, Maximum = 112ms, Average = 106ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
 22 ...00 02 6f bd 49 27 ...... 802.11 USB Wireless LAN Card
 10 ...00 1e 90 25 89 40 ...... NVIDIA nForce Networking Controller
  1 ........................... Software Loopback Interface 1
 18 ...00 00 00 00 00 00 00 e0  6TO4 Adapter
 11 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 13 ...00 00 00 00 00 00 00 e0  6TO4 Adapter
 16 ...00 00 00 00 00 00 00 e0  Microsoft 6to4 Adapter #3
 21 ...00 00 00 00 00 00 00 e0  isatap.{34E40795-8483-48F0-AC74-EB0001AF0E9D}
 19 ...00 00 00 00 00 00 00 e0  6TO4 Adapter
 23 ...00 00 00 00 00 00 00 e0  isatap.{80105797-72F4-4B44-A543-5444BB5EFFAE}
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.114     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.114    281
    192.168.1.114  255.255.255.255         On-link     192.168.1.114    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.114    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.114    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.114    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 22    281 fe80::/64                On-link
 22    281 fe80::3d8d:a0e6:1adb:8044/128
                                    On-link
  1    306 ff00::/8                 On-link
 22    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [48640] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\vsocklib.dll [File not found] ()
Catalog9 12 C:\Windows\system32\vsocklib.dll [File not found] ()
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/16/2016 07:50:50 PM) (Source: Application Error) (User: )
Description: Faulting application esetonlinescanner_enu.exe, version 2.0.8.0, time stamp 0x573dab40, faulting module esetonlinescanner_enu.exe, version 2.0.8.0, time stamp 0x573dab40, exception code 0xc0000005, fault offset 0x001b6453,
process id 0x6dc, application start time 0xesetonlinescanner_enu.exe0.
 
Error: (06/16/2016 07:01:41 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (06/16/2016 06:57:26 AM) (Source: Application Error) (User: )
Description: Faulting application esetonlinescanner_enu.exe, version 2.0.8.0, time stamp 0x573dab40, faulting module esetonlinescanner_enu.exe, version 2.0.8.0, time stamp 0x573dab40, exception code 0xc0000005, fault offset 0x001b6453,
process id 0x1414, application start time 0xesetonlinescanner_enu.exe0.
 
Error: (06/15/2016 11:59:13 PM) (Source: Application Error) (User: )
Description: Faulting application esetonlinescanner_enu.exe, version 2.0.8.0, time stamp 0x573dab40, faulting module esetonlinescanner_enu.exe, version 2.0.8.0, time stamp 0x573dab40, exception code 0xc0000005, fault offset 0x001b6453,
process id 0x1418, application start time 0xesetonlinescanner_enu.exe0.
 
Error: (06/15/2016 07:56:23 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040206.
 
Error: (06/15/2016 07:56:23 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (06/15/2016 07:56:10 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80040206.
 
Error: (06/15/2016 07:56:10 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (06/15/2016 07:55:42 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (06/15/2016 07:54:09 AM) (Source: WinMgmt) (User: )
Description: 0x8004401eC:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\MSINFO\OINFOP12.MOF
 
 
System errors:
=============
Error: (06/17/2016 07:57:57 PM) (Source: DCOM) (User: )
Description: 1068BITS{4991D34B-80A1-4291-83B6-3328366B9097}
 
Error: (06/17/2016 07:09:19 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (06/17/2016 07:01:53 AM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (06/16/2016 07:02:07 AM) (Source: Service Control Manager) (User: )
Description: BHDrvx86
ccSet_NS
eeCtrl
i8042prt
IDSVix86
spldr
SRTSP
SRTSPX
SymIRON
SYMTDIv
Wanarpv6
 
Error: (06/16/2016 07:01:45 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (06/16/2016 07:01:43 AM) (Source: DCOM) (User: )
Description: 1068fdPHost{145B4335-FE2A-4927-A040-7C35AD3180EF}
 
Error: (06/16/2016 07:01:41 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (06/16/2016 07:01:33 AM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (06/16/2016 07:01:20 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: C:\Windows\system32\RAIHV.dll21
 
Error: (06/15/2016 08:10:59 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
 
Microsoft Office Sessions:
=========================
Error: (06/16/2016 07:50:50 PM) (Source: Application Error)(User: )
Description: esetonlinescanner_enu.exe2.0.8.0573dab40esetonlinescanner_enu.exe2.0.8.0573dab40c0000005001b64536dc01d1c7be8d445461
 
Error: (06/16/2016 07:01:41 AM) (Source: EventSystem)(User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (06/16/2016 06:57:26 AM) (Source: Application Error)(User: )
Description: esetonlinescanner_enu.exe2.0.8.0573dab40esetonlinescanner_enu.exe2.0.8.0573dab40c0000005001b6453141401d1c783ccfa9d49
 
Error: (06/15/2016 11:59:13 PM) (Source: Application Error)(User: )
Description: esetonlinescanner_enu.exe2.0.8.0573dab40esetonlinescanner_enu.exe2.0.8.0573dab40c0000005001b6453141801d1c77323d35789
 
Error: (06/15/2016 07:56:23 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040206
 
Error: (06/15/2016 07:56:23 AM) (Source: EventSystem)(User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (06/15/2016 07:56:10 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80040206
 
Error: (06/15/2016 07:56:10 AM) (Source: EventSystem)(User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (06/15/2016 07:55:42 AM) (Source: EventSystem)(User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c
 
Error: (06/15/2016 07:54:09 AM) (Source: WinMgmt)(User: )
Description: 0x8004401eC:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\MSINFO\OINFOP12.MOF
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-06-14 20:46:29.949
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Norton Security\NortonData\22.5.4.24\Definitions\BASHDefs\20160601.001\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-14 20:46:28.185
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Norton Security\NortonData\22.5.4.24\Definitions\BASHDefs\20160601.001\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-14 20:46:26.281
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Norton Security\NortonData\22.5.4.24\Definitions\BASHDefs\20160601.001\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-14 20:46:24.312
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Norton Security\NortonData\22.5.4.24\Definitions\BASHDefs\20160601.001\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-13 23:21:19.233
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-13 23:21:17.909
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-13 23:21:16.591
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-13 23:21:15.218
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-13 23:21:13.806
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-06-13 23:21:12.431
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
32 Bit HP CIO Components Installer (HKLM\...\{F1E63043-54FC-429B-AB2C-31AF9FBA4BC7}) (Version: 1.0.0 - Hewlett-Packard) Hidden
Activation Assistant for the 2007 Microsoft Office suites (HKLM\...\{65DA2EC9-0642-47E9-AAE2-B5267AA14D75}) (Version: 1.0.1 - Microsoft Corporation) Hidden
Activation Assistant for the 2007 Microsoft Office suites (HKLM\...\Activation Assistant for the 2007 Microsoft Office suites) (Version:  - Microsoft Corporation)
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742) (HKLM\...\{6846389C-BAC0-4374-808E-B120F86AF5D7}) (Version: 8.1.2 - Adobe Systems, Inc) Hidden
Adobe Flash Player 10 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 10.3.183.7 - Adobe Systems Incorporated)
Adobe Flash Player 11 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 11.1.102.55 - Adobe Systems Incorporated)
Adobe Reader 8.1.2 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81200000003}) (Version: 8.1.2 - Adobe Systems Incorporated)
Adobe Reader 8.1.2 Security Update 1 (KB403742) (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81200000003}_Adobe Reader 8.1.2) (Version:  - )
AIO_Scan (HKLM\...\{AF7FC1CA-79DF-43c3-90A3-33EFEB9294CE}) (Version: 90.0.222.000 - Hewlett-Packard) Hidden
Apple Application Support (HKLM\...\{CCE825DB-347A-4004-A186-5F4A6FDD8547}) (Version: 2.3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{459699C3-9430-4381-964B-4248D87B49F9}) (Version: 6.0.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Brainiversity 2 (HKLM\...\BFG-Brainiversity 2) (Version:  - )
BufferChm (HKLM\...\{E2662C24-B31E-4349-A084-32EB76E8B760}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
C4200 (HKLM\...\{C39E671D-0528-4c5e-A034-8470C5BC393A}) (Version: 90.0.222.000 - Hewlett-Packard) Hidden
C4200_doccd (HKLM\...\{ACA85783-8EEA-4f0a-B2A3-A8173F30209F}) (Version: 90.0.222.000 - Hewlett-Packard) Hidden
c4200_Help (HKLM\...\{BFDE4176-5DFE-4db9-AA00-8F30CB001BDA}) (Version: 90.0.222.000 - Hewlett-Packard) Hidden
Cards_Calendar_OrderGift_DoMorePlugout (HKLM\...\{4CACFCD9-F71B-413A-8DF5-1A6419D5CDC6}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Cisco EAP-FAST Module (HKLM\...\{415B2719-AD3A-4944-B404-C472DB6085B3}) (Version: 2.1.6 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{83770D14-21B9-44B3-8689-F7B523F94560}) (Version: 1.0.12 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}) (Version: 1.0.13 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Copy (HKLM\...\{1753255A-0AEB-4220-8C75-607B73F0C133}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Coupon Printer for Windows (HKLM\...\Coupon Printer for Windows5.0.1.4) (Version: 5.0.1.4 - Coupons.com Incorporated)
Crystal 9 Runtime (HKLM\...\{B9A60218-E2AB-4089-B5A6-71CEFFC04AB1}) (Version: 1.0.1 - Space Control Next Generation)
CustomerResearchQFolder (HKLM\...\{6F5E2F4A-377D-4700-B0E3-8F7F7507EA15}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
CyberLink DVD Suite Deluxe (HKLM\...\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 5.5.1126 - CyberLink Corp.)
Destination Component (HKLM\...\{D0E39A1D-0CEE-4D85-B4A2-E3BE990D075E}) (Version: 090.000.091.086 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM\...\{22466889-7642-488d-AA0E-F619704CF7AB}) (Version: 90.0.205.000 - Hewlett-Packard) Hidden
DeviceManagementQFolder (HKLM\...\{AB5D51AE-EBC3-438D-872C-705C7C2084B0}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
DocProc (HKLM\...\{001E7FB6-BB6B-4ED0-BEDC-B5404ED96D4E}) (Version: 9.0.0.0 - Hewlett-Packard) Hidden
DocProcQFolder (HKLM\...\{87E2B986-07E8-477a-93DC-AF0B6758B192}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Enhanced Multimedia Keyboard Solution (HKLM\...\KBD) (Version:  - Hewlett-Packard)
eSupportQFolder (HKLM\...\{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
firedog advisor (HKLM\...\{3CF5C897-579C-4CC2-9D17-14B3E70E417C}) (Version: 2.0.22 - Microsoft)
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Photos Backup (HKCU\...\Google Photos Backup) (Version: 1.1.2.13 - Google, Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Hardware Diagnostic Tools (HKLM\...\PC-Doctor 5 for Windows) (Version: 5.1.4708.19 - PC-Doctor, Inc.)
Hewlett-Packard Active Check (HKLM\...\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 1.1.11.0 - Hewlett-Packard) Hidden
Hewlett-Packard Asset Agent for Health Check (HKLM\...\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 2.0.62.5 - HP) Hidden
HP Customer Experience Enhancements (HKLM\...\{C8D47273-7A1A-4614-A3D8-263632D8A5ED}) (Version: 5.6.0.2499 - Hewlett-Packard)
HP Customer Participation Program 9.0 (HKLM\...\HPExtendedCapabilities) (Version: 9.0 - HP)
HP Demo (HKLM\...\{9A379E7A-22ED-44FF-9293-E393D704505D}) (Version: 4.1.0 - Hewlett-Packard)
HP Easy Setup - Frontend (HKLM\...\{1BCE2581-B7CA-4BB4-BDFB-D113506AA38B}) (Version: 5.6.0.2542 - Hewlett-Packard)
HP Imaging Device Functions 9.0 (HKLM\...\HP Imaging Device Functions) (Version: 9.0 - HP)
HP My Display (HKLM\...\{15733AD1-1CEF-459A-9245-0924FC63BDD5}) (Version: 1.30.003 - Portrait Displays, Inc.)
HP OCR Software 9.0 (HKLM\...\HPOCR) (Version: 9.0 - HP)
HP On-Screen Cap/Num/Scroll Lock Indicator (HKLM\...\OsdMaestro) (Version:  - Hewlett-Packard)
HP Photosmart All-In-One Software 9.0 (HKLM\...\{B09BCBF6-87EE-4403-A336-3A9510856535}) (Version: 9.0 - HP)
HP Photosmart Essential 2.5 (HKLM\...\HP Photosmart Essential) (Version: 2.5 - HP)
HP Smart Web Printing (HKLM\...\{415CDA53-9100-476F-A7B2-476691E117C7}) (Version: 2.15.7.0 - Hewlett-Packard)
HP Solution Center 9.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 9.0 - HP)
HP Total Care Advisor (HKLM\...\{fef8097e-662d-49b3-aa77-2919db3746d7}) (Version: 1.6.12.2542 - Hewlett-Packard)
HP Update (HKLM\...\{11B83AD3-7A46-4C2E-A568-9505981D4C6F}) (Version: 4.000.007.003 - Hewlett-Packard)
HPPhotoSmartPhotobookWebPack1 (HKLM\...\{12A76360-388E-4B27-ABEB-D5FC5378DD2A}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM\...\{AEA07F97-9088-497c-8821-0F36BD5DC251}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM\...\{487B0B9B-DCD4-440D-89A0-A6EDE1A545A3}) (Version: 2.2.0.0000 - Hewlett Packard Development Company L.P.)
iTunes (HKLM\...\{B0261E53-B6F1-474A-864B-E7C3CBF468E0}) (Version: 11.0.1.12 - Apple Inc.)
Java™ SE Runtime Environment 6 Update 1 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160010}) (Version: 1.6.0.10 - Sun Microsystems, Inc.)
KODAK Share Button App (HKLM\...\{9A5909B3-8CF3-4E06-92A8-F3CB7C97EF20}) (Version: 3.01.0000.0000 - Eastman Kodak Company)
LabelPrint (HKLM\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.2.2329 - CyberLink Corp.)
LightScribe System Software  1.10.23.1 (HKLM\...\{0E19A83E-F53B-40CF-8C91-96F32D955E6A}) (Version: 1.10.23.1 - http://www.lightscribe.com)
LightScribeTemplateLabeler (HKLM\...\{305D4B08-5807-4475-B1C8-D54685534864}) (Version: 1.10.23.1 - LightScribe)
Logitech Desktop Messenger (HKLM\...\{900B1197-53F5-4F46-A882-2CFFFE2EEDCB}) (Version:  - )
Logitech Print Service (HKLM\...\Logitech Print Service) (Version:  - )
Logitech QuickCam (HKLM\...\{26AA53D5-1307-48F9-A80F-A4D25F5849D4}) (Version: 8.03.0000 - Logitech, Inc.)
Logitech Vid HD (HKLM\...\Logitech Vid) (Version: 7.2 (7240) - Logitech Inc..)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
MarketResearch (HKLM\...\{13F00518-807A-4B3A-83B0-A7CD90F3A398}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Greetings (HKLM\...\Home Publishing) (Version:  - )
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (HKLM\...\{E503B4BF-F7BB-3D5F-8BC8-F694B1CFF942}) (Version: 9.0.21022.218 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Move Networks Media Player for Internet Explorer (HKCU\...\Move Networks Player - IE) (Version:  - )
MSN (HKLM\...\MSNINST) (Version:  - )
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB941833) (HKLM\...\{C523D256-313D-4866-B36A-F3DE528246EF}) (Version: 4.20.9849.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
muvee autoProducer 6.1 (HKLM\...\{5115C036-C0D5-4E1B-81C9-542CA967478A}) (Version: 6.10.050 - muvee Technologies)
My HP Games (HKLM\...\WildTangent hp Master Uninstall) (Version: HPCMPQ1902 - WildTangent)
Norton Security (HKLM\...\NS) (Version: 22.6.0.142 - Symantec Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
Picasa 3 (HKLM\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Pivot Software (HKLM\...\{0217E1D1-BCEF-4A61-AF6D-F7740F65A066}) (Version: 8.21.013 - Portrait Displays, Inc.) Hidden
Power2Go (HKLM\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.3610 - CyberLink Corp.)
PowerDirector (HKLM\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 6.5.2420 - CyberLink Corp.) Hidden
PowerDirector (HKLM\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 6.5.2420 - CyberLink Corp.)
PS_AIO_ProductContext (HKLM\...\{FD7F242B-9AA0-40c3-941E-3A9821D19C09}) (Version: 90.0.222.000 - Hewlett-Packard) Hidden
PS_AIO_Software (HKLM\...\{D8B7A682-20DA-4797-8415-B1FB14D4D32B}) (Version: 90.0.222.000 - Hewlett-Packard) Hidden
PS_AIO_Software_min (HKLM\...\{E28750A2-45F2-4b63-99F7-9F81A94B1E2D}) (Version: 90.0.222.000 - Hewlett-Packard) Hidden
PSSWCORE (HKLM\...\{34BFB099-07B2-4E95-A673-7362D60866A2}) (Version: 2.02.0000 - Hewlett-Packard) Hidden
Python 2.5 (HKLM\...\{0A2C5854-557E-48C8-835A-3B9F074BDCAA}) (Version: 2.5.150 - Martin v. Löwis)
QuickTime (HKLM\...\{8DC42D05-680B-41B0-8878-6C14D24602DB}) (Version: 7.55.90.70 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:  - )
Rescue Team (HKLM\...\BFG-Rescue Team) (Version:  - )
Rosewill Wireless Network 11N USB adapter RNX-EasyN1 (HKLM\...\{F912EF57-65C8-48E8-911F-7FCAF8ADD62E}) (Version: 1.0.7.0 - Rosewill)
Scan (HKLM\...\{2F28B3C9-2C89-4206-8B33-8ADC9577C49B}) (Version: 9.0.0.0 - Hewlett-Packard) Hidden
SDK (HKLM\...\{0DEA342C-15CB-4F52-97B6-06A9C4B9C06F}) (Version: 1.33.004 - Portrait Displays, Inc.) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0015-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0019-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{09A9DF49-DA06-4093-A2FD-F339211E39EA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{ECC1D579-DC17-4B90-929C-B4A0BB35F7B3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{8C5A05B6-FF56-480F-A0E6-9F4BCA4B4CAC}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-002C-0409-0000-0000000FF1CE}_Office14.SingleImage_{945F1D43-451D-4383-9BBE-241F37950B15}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0115-0409-0000-0000000FF1CE}_Office14.SingleImage_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0117-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden
Snapfish Picture Mover (HKLM\...\{029B5901-1F27-4347-9923-E8ACC8F54E15}) (Version: 1.9.0.16 - HP Snapfish)
Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1) (Version: 7.74.00 - Conexant Systems)
SolutionCenter (HKLM\...\{BCD6CD1A-0DBE-412E-9F25-3B500D1E6BA1}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Status (HKLM\...\{FD8D8B04-BEAD-4A55-AA1D-62D2373E7DEA}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Toolbox (HKLM\...\{E9C18EBD-85BE-47D0-AA73-3FEDCC976B04}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
TrayApp (HKLM\...\{10E1E87C-656C-4D08-86D6-5443D28583BE}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Tweaking.com - Windows Repair (HKLM\...\Tweaking.com - Windows Repair) (Version: 3.9.1 - Tweaking.com)
UnloadSupport (HKLM\...\{543E938C-BDC4-4933-A612-01293996845F}) (Version: 9.0.0 - Hewlett-Packard) Hidden
VideoToolkit01 (HKLM\...\{E08DC77E-D09A-4e36-8067-D6DBBCC5F8DC}) (Version: 100.0.128.000 - Hewlett-Packard) Hidden
WeatherBug Gadget (HKLM\...\{209CDA54-D390-46A2-A97C-7BF61734418D}) (Version: 1.0.0.6 - AWS Convergence Technologies) Hidden
Web Launcher (HKCU\...\fc3ac04dc8eedef7) (Version: 1.0.0.20 - ShowMyPC)
WebCam for MSN Messenger (HKLM\...\Athena) (Version:  - Logitech, Inc.)
WebReg (HKLM\...\{29FA38B4-0AE4-4D0D-8A51-6165BB990BB0}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Windows Driver Package - Eastman Kodak KODAK Digital Camera (01/29/2010 1.4.1.0) (HKLM\...\3D970B9F930E7AAE23C06D39A1AC98548C90B442) (Version: 01/29/2010 1.4.1.0 - Eastman Kodak)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (HKLM\...\8F14F2ECEDE68D26EA515B48DC25B39103C4FE8D) (Version: 09/10/2009 02.03.05.012 - Leapfrog)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 33%
Total physical RAM: 2941.76 MB
Available physical RAM: 1964.9 MB
Total Virtual: 6118.01 MB
Available Virtual: 5585.19 MB
 
========================= Partitions: =====================================
 
1 Drive c: (HP) (Fixed) (Total:363.28 GB) (Free:210.34 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:9.33 GB) (Free:1.26 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\STORMS-PC
 
Administrator            Guest                    Missy                    
Robin&Gary               Shannon&Danny            
 
========================= Restore Points ==================================
 
09-04-2016 20:06:51 Scheduled Checkpoint
11-04-2016 04:00:05 Scheduled Checkpoint
12-04-2016 04:00:04 Scheduled Checkpoint
13-04-2016 04:00:06 Scheduled Checkpoint
13-04-2016 07:00:55 Windows Update
04-05-2016 17:36:38 Restore Operation
07-05-2016 00:20:02 Scheduled Checkpoint
10-05-2016 16:07:29 Norton_Power_Eraser_20160510120729514
10-05-2016 23:45:43 Windows Update
18-05-2016 18:14:53 Scheduled Checkpoint
19-05-2016 00:00:14 Windows Update
27-05-2016 11:56:25 Scheduled Checkpoint
28-05-2016 04:00:02 Scheduled Checkpoint
29-05-2016 04:00:03 Scheduled Checkpoint
30-05-2016 04:00:03 Scheduled Checkpoint
31-05-2016 04:00:06 Scheduled Checkpoint
01-06-2016 04:00:05 Scheduled Checkpoint
02-06-2016 04:00:02 Scheduled Checkpoint
03-06-2016 04:00:03 Scheduled Checkpoint
04-06-2016 04:00:03 Scheduled Checkpoint
05-06-2016 04:00:05 Scheduled Checkpoint
06-06-2016 04:00:04 Scheduled Checkpoint
07-06-2016 04:00:34 Scheduled Checkpoint
08-06-2016 04:00:11 Scheduled Checkpoint
09-06-2016 04:01:09 Scheduled Checkpoint
14-06-2016 01:41:19 Windows Update
14-06-2016 02:06:44 Installed Rosewill Wireless Network 11N USB adapter RNX-EasyN1
14-06-2016 02:07:13 Device Driver Package Install: Ralink Network adapters
14-06-2016 02:07:35 Device Driver Package Install: Ralink Network adapters
14-06-2016 03:10:35 before fix
15-06-2016 01:32:12 Tweaking.com - Windows Repair
 
**** End of log ****
 
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 6/17/2016
Scan Time: 8:57:58 PM
Logfile: mbam
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.06.17.07
Rootkit Database: v2016.05.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows Vista Service Pack 2
CPU: x86
File System: NTFS
User: Robin&Gary
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 374863
Time Elapsed: 11 min, 43 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2016.06.17.07
  rootkit: v2016.05.27.01
 
Windows Vista Service Pack 2 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Robin&Gary :: STORMS-PC [administrator]
 
6/17/2016 9:19:15 PM
mbar-log-2016-06-17 (21-19-15).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 375687
Time elapsed: 19 minute(s), 58 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
 
Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 06/17/2016 09:41:20 PM in x86 mode. (Safe Mode)
Windows Version: Windows Vista ™ Home Premium Service Pack 2
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * COM+ Event System (EventSystem) is not Running.
   Startup Type set to: Automatic
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Automatic
 
 * Security Center (wscsvc) is not Running.
   Startup Type set to: Automatic (Delayed Start)
 
 * Windows Update (wuauserv) is not Running.
   Startup Type set to: Automatic (Delayed Start)
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 06/17/2016 09:42:23 PM
Execution time: 0 hours(s), 1 minute(s), and 3 seconds(s)
 


#4 Broni

Broni

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Posted 17 June 2016 - 09:54 PM

Why did you run all scans from safe mode?


My Website

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#5 mercuryrsng

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Posted 18 June 2016 - 12:41 AM

Most times that I have had to diagnose malware issues, I have always used safe mode...it was my assumption that was the best move...should I re-run in regular mode?



#6 Condobloke

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Posted 18 June 2016 - 01:59 AM

I would assume that Broni's answer would be...Yes


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy


#7 Broni

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Posted 18 June 2016 - 06:52 PM

I just need FSS scan from normal mode.

 

Then re-run Security Check and see if we'll get a log.

 

Next....from normal mode...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#8 mercuryrsng

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Posted 19 June 2016 - 12:56 AM

***Sophos is in the process of running so I will continue to let it run over night.  Here are the rest of the results.

 

I did everything in regular mode.  Security Check still is blank.

 

JRT is giving me problems so I am skipping it for now...once it gave me a blue screen and the other 2 times it just froze up the computer.

 

Farbar Service Scanner Version: 27-01-2016
Ran by Robin&Gary (administrator) on 18-06-2016 at 23:54:58
Running from "C:\Users\Robin&Gary\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcsvc.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\dnsapi.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 
# AdwCleaner v5.200 - Logfile created 19/06/2016 at 00:36:23
# Updated 14/06/2016 by ToolsLib
# Database : 2016-06-17.1 [Server]
# Operating system : Windows Vista ™ Home Premium Service Pack 2 (X86)
# Username : Robin&Gary - STORMS-PC
# Running from : C:\Users\Robin&Gary\Downloads\adwcleaner_5.200.exe
# Option : Clean
 
***** [ Services ] *****
 
[-] Service Deleted : CouponPrinterService
 
***** [ Folders ] *****
 
[-] Folder Deleted : C:\ProgramData\Viewpoint
[#] Folder Deleted : C:\ProgramData\Application Data\Viewpoint
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
[-] Folder Deleted : C:\Program Files\Coupons
[-] Folder Deleted : C:\Program Files\ShowMyPCService
[-] Folder Deleted : C:\Users\Robin&Gary\AppData\LocalLow\HPAppData
[-] Folder Deleted : C:\Users\Robin&Gary\AppData\Roaming\HPAppData
[-] Folder Deleted : C:\Users\Robin&Gary\AppData\Roaming\Yahoo!\Companion
[-] Folder Deleted : C:\Users\Missy\AppData\LocalLow\HPAppData
[-] Folder Deleted : C:\Users\Missy\AppData\LocalLow\Viewpoint
[-] Folder Deleted : C:\Users\Missy\AppData\Roaming\ShopAtHome
[-] Folder Deleted : C:\Users\Missy\AppData\Roaming\Yahoo!\Companion
[-] Folder Deleted : C:\Users\Missy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ShopAtHome.com Toolbar
[-] Folder Deleted : C:\Users\Shannon&Danny\AppData\LocalLow\HPAppData
 
***** [ Files ] *****
 
[-] File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
[-] File Deleted : C:\Program Files\Mozilla Firefox\components\AskSearch.js
 
***** [ DLLs ] *****
 
 
***** [ WMI ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
[-] Key Deleted : HKLM\SOFTWARE\Classes\s
[-] Key Deleted : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar
[-] Key Deleted : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9AFB8248-617F-460D-9366-D71CDEDA3179}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{58E64AEE-516A-4DFC-AC38-31C50E8AF0F1}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5F701D7D-C869-41F0-B0E2-8136F02B539C}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{92580E8C-88F5-4551-9D9E-8147E7EE2C32}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D8AF87C1-0B1E-494B-AAF0-CECC3FFEDF99}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EFB4F034-3EB5-48D5-84DD-89BBCF9A182F}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F9D45087-1CF1-452E-9649-FDFDAC578E03}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FF2EBC1C-6579-41DB-91DD-945A1C8DB2D2}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5D637FAD-E202-48D1-8F18-5B9C459BD1E3}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{03F998B2-0E00-11D3-A498-00104B6EB52E}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key Deleted : HKCU\Software\Yahoo\Companion
[-] Key Deleted : HKCU\Software\AppDataLow\Software\iWon
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Toolbar
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\Viewpoint
[-] Key Deleted : HKLM\SOFTWARE\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Viewpoint Manager
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Yahoo! Companion
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-2948746156-1424508400-2812162436-1000\Software\Yahoo\Companion
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0956AEBF-5DDB-445F-847A-0B57D12AD1AA}
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0B4A10D1-FBD6-451d-BFDA-F03252B05984}
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CF739809-1C6C-47C0-85B9-569DBB141420}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0956AEBF-5DDB-445F-847A-0B57D12AD1AA}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0B4A10D1-FBD6-451d-BFDA-F03252B05984}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{CF739809-1C6C-47C0-85B9-569DBB141420}
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com
 
***** [ Web browsers ] *****
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C1].txt - [5575 bytes] - [19/06/2016 00:36:23]
C:\AdwCleaner\AdwCleaner[S1].txt - [6464 bytes] - [19/06/2016 00:30:40]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [5721 bytes] ##########
 


#9 mercuryrsng

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Posted 19 June 2016 - 08:15 AM

There were no threats found with Sophos



#10 Broni

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Posted 19 June 2016 - 10:43 AM

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

 

=================================

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 mercuryrsng

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Posted 19 June 2016 - 06:59 PM

I started with Java and the first thing that happens when I go to install it is

"The installer cannot proceed with the current Internet Connection settings"..

 

How do I fix that?

 

It happens when I try to download it with multiple browsers.



#12 Broni

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Posted 19 June 2016 - 10:35 PM

Are you trying to update Java online?

See here: https://java.com/en/download/help/connect_proxy.xml


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#13 mercuryrsng

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Posted 19 June 2016 - 10:41 PM

I actually just found that as well...I was doing it 'online'.  I chose 'offline' and it worked fine, working on the rest of your recommendation now.  Thanks.



#14 Broni

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Posted 19 June 2016 - 10:42 PM

p22003888.gif


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 mercuryrsng

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Posted 19 June 2016 - 11:02 PM

Everything is great...thank you.

 

Is it possible to assist me with another computer?

http://www.bleepingcomputer.com/forums/t/617617/malware-infection-internet-connectivity-problem/

 

Thank you.






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