Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows doesnt shut down


  • Please log in to reply
5 replies to this topic

#1 The-Administrater

The-Administrater

  • Members
  • 61 posts
  • OFFLINE
  •  
  • Local time:07:24 PM

Posted 16 June 2016 - 02:47 PM

I have a random problem where my computer running Windows 7 64x doesnt shut down. After choosing "shut down" it just says "shutting down" but I have to press and hold the power button to actually switch the computer off. I do make sure all programs are closed before doing so. I also check the task manager and there is nothing obvious showing (no programs running, nothing consuming more than a few % cpu). In MSConfig I choose only what I want in the startup. But like I say the problem is random. If it was a startup program the problem would occur every time.

 

Alternatively, what are the consequences of just turning the computer off rather than shutting it down? I never had this problem using a hard disk drive, perhaps its a solid state drive issue?



BC AdBot (Login to Remove)

 


#2 The-Administrater

The-Administrater
  • Topic Starter

  • Members
  • 61 posts
  • OFFLINE
  •  
  • Local time:07:24 PM

Posted 16 June 2016 - 03:23 PM

I noticed my BIOS is kind of old. (see my system info)

 

1. Is this likely to cause such an issue?

 

2. Is this the correct update:

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5045606&swItemId=ob_167767_1&swEnvOid=4059#tab1

System Info:

bios.jpg

 

 

I was checking the revision history in that link. In one of the BIOS updates I came across this:

 

"Fixes an intermittent issue where a system using a Solid State Drive (SSD) system does not boot properly". I have no issues with booting up, but maybe if certain files are not loading properly?

 

I would have done this ages ago but I really dont like screwing about with the BIOS as I am concerned I will render my computer unbootable. I have never updated a BIOS before.


Edited by The-Administrater, 16 June 2016 - 04:12 PM.


#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:24 PM

Posted 17 June 2016 - 06:28 AM

I can't tell if thats the correct BIOS update.
Please post back with the exact model number of your system.

 

BIOS issues on W7 systems aren't often a problem.

But, if you can update it without issues, then I'd suggest doing it.

If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

But, there's plenty of other things that can cause this.

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 The-Administrater

The-Administrater
  • Topic Starter

  • Members
  • 61 posts
  • OFFLINE
  •  
  • Local time:07:24 PM

Posted 17 June 2016 - 08:45 AM

I can't tell if thats the correct BIOS update.
Please post back with the exact model number of your system.
 
BIOS issues on W7 systems aren't often a problem.
But, if you can update it without issues, then I'd suggest doing it.
If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

But, there's plenty of other things that can cause this.
Let's try looking at these 2 sets of reports:
 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Thanks for the response.

 

See my attached files. Not sure where I would find the exact system model number, I will check my BIOS settings.Attached File  HP_PROBOOK_17_06_2016_14_34_25.zip   5.85MB   3 downloadsAttached File  admin.zip   310.46KB   1 downloads

 

Edit:

 

Product Number: LE550AV

Serial Number: 5CB242048Z
 
 


Edited by The-Administrater, 17 June 2016 - 08:50 AM.


#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:24 PM

Posted 18 June 2016 - 05:33 AM

Most HP's have a sticker on the bottom that gives that info (but they're starting to put it under the battery in newer systems)

 

It looks like this is it:  http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5045606&swLangOid=8&swEnvOid=4158

And if I'm correct, the current BIOS is F63 - so you probably should update it just to be sure.

 

The Admin log file shows entries that point at:

- a possible problem due to the outdated BIOS (so it should be updated)

- some networking problems (so I would update wired, wireless, and bluetooth drivers)

- hard drive file system corruption.  For this I would first run CHKDSK /F /R from an elevated (Run as administrator) Command Prompt.

Then I'd run the free hard drive diagnostics here:  http://www.carrona.org/hddiag.html

 

Memory dumps blame btwampfl.sys - a part of your Broadcom bluetooth program

Please:

- download a fresh copy of the latest, W7 compatible drivers for this device

- uninstall the current drivers for this device (from Control Panel...Programs and Features)

If unable to uninstall from Control Panel, then uninstall from Device Manager (right click on the device and select "Uninstall")

- then install the freshly downloaded drivers

- monitor for ffurther BSOD's

 

I'll post a detailed analysis later on (I'm later for work now).  Either this afternoon or in the early AM tomorrow (UTC-5; east coast of the US)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:24 PM

Posted 18 June 2016 - 06:23 PM

Nothing further in the dumps, but here they are:

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Tue Jun 14 08:07:49.925 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061416-5709-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
System Uptime:0 days 0:29:51.174
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :btwampfl.sys ( btwampfl+314f2 )
BugCheck 1000009F, {4, 258, fffffa80054ebb50, fffff80000b9a3d0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa80054ebb50, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9a3d0, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x9F_4_btwampfl+314f2
CPUID:        "Intel® Core™ i5-2520M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  68SCE Ver. F.22
  BIOS Release Date             12/22/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ProBook 6560b
  Baseboard Product             1619
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Jun 14 08:07:49.925 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
HpqKbFiltr.sys              Tue Feb 16 13:22:39 2010 (4B7AE26F)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
btwampfl.sys                Sun Jan  9 16:16:42 2011 (4D2A25BA)
iaStor.sys                  Wed Jan 12 20:50:12 2011 (4D2E5A54)
Sftvolwin7.sys              Fri Sep 30 12:42:47 2011 (4E85F187)
Sftfswin7.sys               Fri Sep 30 12:43:06 2011 (4E85F19A)
Sftredirwin7.sys            Fri Sep 30 12:43:14 2011 (4E85F1A2)
Sftplaywin7.sys             Fri Sep 30 12:43:23 2011 (4E85F1AB)
AMPPAL.sys                  Thu Mar 15 09:02:45 2012 (4F61E875)
Netwsw00.sys                Sun Jun  3 11:33:40 2012 (4FCB83D4)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
hpdskflt.sys                Mon Sep 24 11:31:14 2012 (50607CC2)
Accelerometer.sys           Mon Sep 24 11:31:45 2012 (50607CE1)
stwrt64.sys                 Wed Oct 24 23:58:55 2012 (5088B8FF)
e1c62x64.sys                Wed Nov 28 14:17:24 2012 (50B66344)
SynTP.sys                   Fri Oct 25 21:38:47 2013 (526B1D27)
igdkmd64.sys                Thu Oct 31 14:28:01 2013 (5272A131)
VBoxAswDrv.sys              Mon Nov 23 15:27:09 2015 (5653769D)
mbae64.sys                  Wed Jan 27 11:54:02 2016 (56A8F62A)
aswRvrt.sys                 Mon Apr 25 07:38:50 2016 (571E01CA)
aswMonFlt.sys               Mon Apr 25 07:38:58 2016 (571E01D2)
aswHwid.sys                 Mon Apr 25 07:39:01 2016 (571E01D5)
aswRdr2.sys                 Mon Apr 25 07:39:27 2016 (571E01EF)
aswKbd.sys                  Mon Apr 25 07:39:28 2016 (571E01F0)
aswSnx.sys                  Mon Apr 25 07:39:31 2016 (571E01F3)
aswVmm.sys                  Mon Apr 25 07:58:42 2016 (571E0672)
aswSP.sys                   Mon Apr 25 07:59:07 2016 (571E068B)
aswStm.sys                  Mon Apr 25 08:06:19 2016 (571E083B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri May 13 07:57:13.014 2016 (UTC - 4:00)**************************
aswRdr2.sys                 Tue Dec  1 03:50:56 2015 (565D5F70)
aswRvrt.sys                 Tue Dec  1 03:51:05 2015 (565D5F79)
aswHwid.sys                 Tue Dec  1 03:51:25 2015 (565D5F8D)
aswVmm.sys                  Tue Dec  1 04:09:37 2015 (565D63D1)
aswStm.sys                  Tue Dec  1 04:15:07 2015 (565D651B)
aswMonFlt.sys               Wed Dec  9 11:00:36 2015 (56685024)
aswSP.sys                   Tue Jan 19 09:04:28 2016 (569E426C)
aswSnx.sys                  Tue Feb 23 06:00:41 2016 (56CC3BD9)

http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=Sftvolwin7.sys
http://www.carrona.org/drivers/driver.php?id=Sftfswin7.sys
http://www.carrona.org/drivers/driver.php?id=Sftredirwin7.sys
http://www.carrona.org/drivers/driver.php?id=Sftplaywin7.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=VBoxAswDrv.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
 


Edited by usasma, 18 June 2016 - 06:24 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users