Most HP's have a sticker on the bottom that gives that info (but they're starting to put it under the battery in newer systems)
It looks like this is it: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5045606&swLangOid=8&swEnvOid=4158
And if I'm correct, the current BIOS is F63 - so you probably should update it just to be sure.
The Admin log file shows entries that point at:
- a possible problem due to the outdated BIOS (so it should be updated)
- some networking problems (so I would update wired, wireless, and bluetooth drivers)
- hard drive file system corruption. For this I would first run CHKDSK /F /R from an elevated (Run as administrator) Command Prompt.
Then I'd run the free hard drive diagnostics here: http://www.carrona.org/hddiag.html
Memory dumps blame btwampfl.sys - a part of your Broadcom bluetooth program
- download a fresh copy of the latest, W7 compatible drivers for this device
- uninstall the current drivers for this device (from Control Panel...Programs and Features)
If unable to uninstall from Control Panel, then uninstall from Device Manager (right click on the device and select "Uninstall")
- then install the freshly downloaded drivers
- monitor for ffurther BSOD's
I'll post a detailed analysis later on (I'm later for work now). Either this afternoon or in the early AM tomorrow (UTC-5; east coast of the US)
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
)**If you need a more detailed explanation, please ask for it. I have the Knack
. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.
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