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Home Networking


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4 replies to this topic

#1 RichTech2

RichTech2

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Posted 15 June 2016 - 03:14 PM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/466377/cant-turn-on-file-sharing-or-network-discovery - Hamluis.

 

I have Windows 7 Home Premium 64 bit and I have the same problem. One day my home networking stopped working. I found that my Network Discovery and File sharing was disabled and could not be enabled in the advanced network settings. Though I am not sure, I believe this happened when my Norton Anti-virus was upgraded to Norton 360 (against my wishes). I have been unable to get the file and print sharing working.


Edited by hamluis, 16 June 2016 - 11:07 AM.


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#2 hamluis

hamluis

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Posted 16 June 2016 - 11:09 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 

Louis



#3 RichTech2

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Posted 17 June 2016 - 11:35 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by RichT (administrator) on 17-06-2016 at 11:11:12
Running from "C:\Users\RichT\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: s5-1224 Manufacturer: Hewlett-Packard

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/15/2016 08:37:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: waterfox.exe, version: 46.0.1.5962, time stamp: 0x5721e48f
Faulting module name: xul.dll, version: 46.0.1.5962, time stamp: 0x5721e578
Exception code: 0x80000003
Fault offset: 0x00000000020001a9
Faulting process id: 0x1e20
Faulting application start time: 0xwaterfox.exe0
Faulting application path: waterfox.exe1
Faulting module path: waterfox.exe2
Report Id: waterfox.exe3

Error: (06/15/2016 09:08:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: hpzjcd01.dll_unloaded, version: 0.0.0.0, time stamp: 0x47a39310
Exception code: 0xc0000005
Fault offset: 0x000000018002259b
Faulting process id: 0x2114
Faulting application start time: 0xspoolsv.exe0
Faulting application path: spoolsv.exe1
Faulting module path: spoolsv.exe2
Report Id: spoolsv.exe3

Error: (06/15/2016 09:05:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: hpzjcd01.dll, version: 6.1.7.0, time stamp: 0x47a39310
Exception code: 0xc0000005
Fault offset: 0x000000000002259b
Faulting process id: 0x5c0
Faulting application start time: 0xspoolsv.exe0
Faulting application path: spoolsv.exe1
Faulting module path: spoolsv.exe2
Report Id: spoolsv.exe3

Error: (06/14/2016 12:15:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15584

Error: (06/14/2016 12:15:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15584

Error: (06/14/2016 12:15:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/13/2016 09:40:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 19359

Error: (06/13/2016 09:40:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 19359

Error: (06/13/2016 09:40:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/13/2016 09:40:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 18345

System errors:
=============
Error: (06/17/2016 11:03:53 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Spooler service.

Error: (06/17/2016 11:03:44 AM) (Source: Service Control Manager) (User: )
Description: The PDF Document Manager service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.

Error: (06/17/2016 11:03:44 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the PDF Document Manager service to connect.

Error: (06/17/2016 11:03:11 AM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:  %%2 = The system cannot find the file specified.

Error: (06/16/2016 11:32:54 AM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:  %%2 = The system cannot find the file specified.

Error: (06/15/2016 08:50:01 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (06/15/2016 09:08:47 AM) (Source: Service Control Manager) (User: )
Description: The Print Spooler service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (06/15/2016 09:05:46 AM) (Source: Service Control Manager) (User: )
Description: The Print Spooler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (06/15/2016 08:35:40 AM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error: %%2 = The system cannot find the file specified.


Error: (06/14/2016 11:44:17 AM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error: %%2 = The system cannot find the file specified.

Microsoft Office Sessions:
=========================
Error: (06/15/2016 08:37:00 PM) (Source: Application Error)(User: )
Description: waterfox.exe46.0.1.59625721e48fxul.dll46.0.1.59625721e5788000000300000000020001a91e2001d1c70be8c195b9C:\Program Files\Waterfox\waterfox.exeC:\Program Files\Waterfox\xul.dlld16e791b-3362-11e6-946d-24be050e8d14

Error: (06/15/2016 09:08:02 AM) (Source: Application Error)(User: )
Description: poolsv.exe6.1.7601.177774f35fc1dhpzjcd01.dll_unloaded0.0.0.047a39310c0000005000000018002259b211401d1c70f 27a539daC :\windows\System32\spoolsv.exehpzjcd01.dll91c03aa0-3302-11e6-946d-24be050e8d14

Error: (06/15/2016 09:05:03 AM) (Source: Application Error)(User: )
Description: spoolsv.exe6.1.7601.177774f35fc1dhpzjcd01.dll6.1.7.047a39310c0000005000000000002259b5c001d1c70acb49d30eC:\windows \System32\spoolsv.exeC:\windows\System32\hpzjcd01.dll269249ee-3302-11e6-946d-24be050e8d14

Error: (06/14/2016 12:15:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15584

Error: (06/14/2016 12:15:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15584

Error: (06/14/2016 12:15:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/13/2016 09:40:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 19359

Error: (06/13/2016 09:40:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 19359

Error: (06/13/2016 09:40:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/13/2016 09:40:17 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 18345

=========================== Installed Programs ============================
ActiveState Komodo Edit 7.1.2 (HKLM-x32\...\{F69166F9-0171-49DA-8B63-6B8DD8279770}) (Version: 7.1.2 - ActiveState Software Inc.)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Apple Application Support (32-bit) (HKLM-x32\...\{7FA9ECCF-A2DE-4DA1-BFF3-81260DBDA68F}) (Version: 4.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{691F30EB-9009-475A-B8A9-E1BF39598FD5}) (Version: 4.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Bejeweled 3 (HKLM-x32\...\WTA-c7ac7dd0-b4b9-4969-8a05-19d8a1e4069f) (Version: 2.2.0.97 - WildTangent) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WTA-3c7ae73a-ae5c-4c89-aa41-ee1d76b48eff) (Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{741006D1-7B2B-4E33-B2B0-831F282EEF64}) (Version: 2.2.8188 - K-NFB Reading Technology, Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Chuzzle Deluxe (HKLM-x32\...\WTA-9379d6e0-6b82-4f75-b095-81fce4d58b71) (Version: 2.2.0.95 - WildTangent) Hidden
Cool Timer 5.0.5.0 (HKLM-x32\...\Cool Timer_is1) (Version:  - Harmony Hollow Software)
Cradle of Rome 2 (HKLM-x32\...\WTA-05457328-5828-43f3-868a-7dd77b9c26a6) (Version: 2.2.0.98 - WildTangent) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
Dora's World Adventure (HKLM-x32\...\WTA-7080ee0f-15c2-40fb-8b33-d21821bbd955) (Version: 2.2.0.95 - WildTangent) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 4.4.29 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.35 - Dropbox, Inc.) Hidden
Facebook (HKLM-x32\...\{8AE50893-3A87-4439-9A57-942ED43F7189}) (Version: 1.1.0004 - Hewlett-Packard)
Farm Frenzy (HKLM-x32\...\WTA-6bcb9fcc-2ea3-45fb-ae4c-78d16998bff1) (Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (HKLM-x32\...\WTA-84903d12-5904-4cdf-911a-fcfc2d314ee3) (Version: 2.2.0.98 - WildTangent) Hidden
FATE (HKLM-x32\...\WTA-83e19853-ac8b-4638-a2e9-29b6a203a191) (Version: 2.2.0.97 - WildTangent) Hidden
Final Drive Fury (HKLM-x32\...\WTA-a8a5c2cb-6071-4c62-b767-7deeedb8a255) (Version: 2.2.0.95 - WildTangent) Hidden
GIMP 2.8.4 (HKLM\...\GIMP-2_is1) (Version: 2.8.4 - The GIMP Team)
Hoyle Card Games (HKLM-x32\...\WTA-e2f0d493-9737-41b4-81ec-1e37416e26c3) (Version: 2.2.0.95 - WildTangent) Hidden
HP Application Assistant (HKLM\...\{B34A07DD-C6F7-414A-AE63-01019482EAF0}) (Version: 1.0.393.3870 - Hewlett-Packard)
HP Calendar (HKLM-x32\...\{2B38E0FA-D8A5-4EBF-A018-E3C1C8E7A2E2}) (Version: 5.1.4245.23508 - Hewlett-Packard)
HP Clock (HKLM-x32\...\{0EEC4E49-D4C2-4E23-87F2-B5641F1A09E4}) (Version: 5.1.4244.16367 - Hewlett-Packard)
HP Color LaserJet Pro MFP M277 (HKLM-x32\...\{7ac49734-541c-48e7-99be-02f41e43e79d}) (Version: 14.0.14309.409 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP LinkUp (HKLM-x32\...\{7E750542-55BC-4300-8B7B-AC2A762FB435}) (Version: 2.01.029 - Hewlett-Packard)
HP Magic Canvas (HKLM-x32\...\{DDFDC9D6-4220-41F8-BF9A-8E7512C4EF52}) (Version: 5.1.15.0 - Hewlett-Packard)
HP Magic Canvas Tutorials (HKLM-x32\...\{858FCB65-7C6D-4BA4-AD80-A3CB3744CE09}_is1) (Version: 5.0.0.3 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.1.21091.0 - Hewlett-Packard Company)
HP Notes (HKLM-x32\...\{86BAB08A-5E66-4C53-82E3-C1E91673C7CA}) (Version: 5.1.4274.30382 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP RSS (HKLM-x32\...\{A35E58D6-2A0F-4051-983B-79342081338E}) (Version: 5.1.4301.21494 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15130.3904 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.15145.3905 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 11.00.0001 - Hewlett-Packard)
HP TouchSmart Background - Beats (HKLM-x32\...\{6A6F8D36-04BA-41E9-9004-1789BD545874}) (Version: 1.0.1.0 - Hewlett-Packard)
HP TouchSmart RecipeBox (HKLM-x32\...\{20714B53-FC73-4F9C-9687-49EB237D6FD7}) (Version: 3.0.3830.27730 - Hewlett-Packard)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.12.1.0 - Hewlett-Packard)
HP Weather (HKLM-x32\...\{8364E531-493B-4B05-8041-09D5CE38B975}) (Version: 5.1.4295.16450 - Hewlett-Packard)
HPCLJProM277 (HKLM-x32\...\{9A337B35-06E3-4F9D-9B39-5AC9C2E7F82B}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPDXP (HKLM-x32\...\{D904ECC8-FBED-4618-8B6A-95F3F9352136}) (Version: 3.0.26.32 - HP) Hidden
HPLJUTCore (HKLM-x32\...\{B445502B-2F83-4873-90F1-06059F71A46A}) (Version: 014.000.0001 - HP) Hidden
HPLJUTM277 (HKLM-x32\...\{1FE53D6E-05EA-4D03-BB77-740C9AF03574}) (Version: 014.000.0001 - HP) Hidden
hppLaserJetService (HKLM-x32\...\{0C4C3664-157A-4D69-B474-31EBF2EE1AE3}) (Version: 009.033.00926 - Hewlett-Packard) Hidden
hppM277LaserJetService (HKLM-x32\...\{3F43C468-BC22-4F88-8382-FF349E724317}) (Version: 001.034.00686 - Hewlett-Packard) Hidden
HPScanPlugin (HKLM-x32\...\{0D118BA9-4706-49DE-8E2F-1A12317EDBF6}) (Version: 28.11.0.0 - Hewlett-Packard Co.)
hpStatusAlerts (HKLM-x32\...\{E35D0ED5-716B-4E1F-8477-54DD746DF527}) (Version: 140.040.00231 - Hewlett Packard) Hidden
hpStatusAlertsM277 (HKLM-x32\...\{651F24A4-7240-4598-BDA3-3F6F86005670}) (Version: 140.046.00129 - Hewlett-Packard) Hidden
I.R.I.S. OCR (HKLM-x32\...\{F20A04CF-5BE6-404A-9295-D59046238245}) (Version: 12.3.6.6 - HP)
iCloud (HKLM\...\{4B48E22A-2FB0-4EFA-B99E-954B1E50CD69}) (Version: 5.1.0.34 - Apple Inc.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2932 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{6199B534-A1B6-46ED-873B-97B0ECF8F81E}) (Version: 1.23.216.0 - Intel Corporation)
Ipswitch WS_FTP 12 (HKLM-x32\...\{AD88355B-A4E0-4DA1-BAC3-EA4FEA930691}) (Version: 12.3 - Ipswitch)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.32 - Irfan Skiljan)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{FBEB98F8-64E4-4FA3-A15E-4A9F42FF962E}) (Version: 12.3.2.35 - Apple Inc.)
Java 8 Update 73 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418073F0}) (Version: 8.0.730.2 - Oracle Corporation)
Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)
Jewel Match 3 (HKLM-x32\...\WTA-ac091fc6-b9b6-4df8-9ff0-bf34cef41a0e) (Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (HKLM-x32\...\WTA-ee5c42c1-7a72-4d63-acc1-0347a4eeba78) (Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WTA-802566f1-e10e-4e05-9835-a8beb2e4d4aa) (Version: 2.2.0.95 - WildTangent) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 2.0.3 - Kobo Inc.)
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4507 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4507 - CyberLink Corp.)
Letters from Nowhere 2 (HKLM-x32\...\WTA-ee598e67-1b35-4d89-93e2-eb7bb6b81286) (Version: 2.2.0.97 - WildTangent) Hidden
LibreOffice 5.1.0.3 (HKLM-x32\...\{2F75F86D-8362-4F49-9536-D87DCBF6ABAE}) (Version: 5.1.0.3 - The Document Foundation)
LJDXPHelperUI (HKLM-x32\...\{DEB23FB1-04FF-44AC-98B5-EEB243D65A28}) (Version: 140.069.007 - HP) Hidden
Luxor HD (HKLM-x32\...\WTA-6a69f25a-971c-4bf0-8d09-c17a7c9f32d4) (Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (HKLM-x32\...\WTA-efe0deec-3b95-4dc6-84cc-5264533e53fc) (Version: 2.2.0.95 - WildTangent) Hidden
Malware Protection Live (HKLM-x32\...\MalwareProtectionLive) (Version:  - )
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Metric Converter (HKLM-x32\...\{D0661463-50F7-4A1E-83CB-37CC590589AE}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Mathematics (HKLM-x32\...\{4D090F70-6F08-4B60-9357-A1DFD4458F09}) (Version: 4.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.2.173.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2003 (HKLM-x32\...\{90AF0409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8305.0 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5139.5005 - Microsoft Corporation)
Microsoft OneNote Home and Student 2016 - en-us (HKLM\...\OneNoteFreeRetail - en-us) (Version: 16.0.6965.2053 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.9.218.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox 44.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 44.0.2 (x86 en-US)) (Version: 44.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.1.1.5990 - Mozilla)
Mozilla Thunderbird 45.1.1 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 45.1.1 (x86 en-US)) (Version: 45.1.1 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NASAEyes (HKLM-x32\...\{3E9B108D-9985-4043-B0B0-29F29221C9A6}) (Version: 1.0.0.0 - JPL/NASA-Caltech)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Norton Utilities 16 (HKLM-x32\...\Norton Utilities 16_is1) (Version: 16.0 - Symantec Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.6925.1016 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.6925.1016 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.6925.1016 - Microsoft Corporation) Hidden
OpenOffice 4.1.2 (HKLM-x32\...\{E6AD67BB-1C33-4AB3-A387-E0D48137AB70}) (Version: 4.12.9782 - Apache Software Foundation)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.65 - PDF Complete, Inc)
Penguins! (HKLM-x32\...\WTA-99c87f21-3ae2-4e40-96c2-25ac5c627cb2) (Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-665fd34c-6563-43c9-a4ed-c02228f3c690) (Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WTA-d5293e41-bfa5-46f4-af9c-1e1a522fe3fb) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-5d352a83-1a9e-451a-a6ea-9f8c09a523f2) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-2475c8f6-30dc-4385-a4b2-830771f46449) (Version: 2.2.0.98 - WildTangent) Hidden
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.6305 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.6305 - CyberLink Corp.)
PressReader (HKLM-x32\...\{912CED74-88D3-4C5B-ACB0-132318649765}) (Version: 5.11.0721.0 -  NewspaperDirect Inc.)
PST Walker 5.10 (HKLM-x32\...\PST Walker_is1) (Version:  - PST Walker Software)
Quicken 2011 (HKLM-x32\...\{5FE545A1-D215-4216-9189-E7B39C9D1CC1}) (Version: 20.1.8.6 - Intuit)
Quicken 2014 (HKLM-x32\...\{0877F595-254F-45F4-991D-3F72E86B17CE}) (Version: 23.1.7.6 - Intuit)
Quicken 2015 (HKLM-x32\...\{00C2D443-43D9-4550-ABEA-318288E23E57}) (Version: 24.1.10.4 - Intuit)
Quicken 2016 (HKLM-x32\...\{519B4ED1-AF5F-4812-B2A8-B18D783AEFE8}) (Version: 25.1.7.7 - Intuit)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.4424 - CyberLink Corp.) Hidden
Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5 - Hewlett-Packard)
Rhapsody (HKCU\...\8aa854a199af1b36) (Version: 6.16.7.0 - Rhapsody International Inc.)
Rhapsody (HKLM-x32\...\Rhapsody) (Version:  - )
RollerCoaster Tycoon 3: Platinum (HKLM-x32\...\WTA-023b9a4f-78eb-4fbc-b156-97acbebcefc2) (Version: 2.2.0.98 - WildTangent) Hidden
Seagate Dashboard (HKLM-x32\...\{EA266F00-A8E7-43A0-8DED-FBFE3F076934}) (Version: 4.4.1102.0 - Seagate)
SecondLifeViewer (HKLM-x32\...\SecondLifeViewer) (Version: 3.8.6.305981 - Linden Research, Inc.)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
TeamViewer 8 (HKLM-x32\...\TeamViewer 8) (Version: 8.0.18051 - TeamViewer)
The Treasures of Mystery Island: The Ghost Ship (HKLM-x32\...\WTA-9e020f5f-66b0-462c-b302-c7b824cbd44c) (Version: 2.2.0.98 - WildTangent) Hidden
TI USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{355FBD67-5A4F-44DA-86A1-56EEC4C20EC0}) (Version: 1.12.18.0 - Texas Instruments Inc.)
TI USB3 Host Driver (HKLM-x32\...\{355FBD67-5A4F-44DA-86A1-56EEC4C20EC0}) (Version: 1.12.18.0 - Texas Instruments Inc.) Hidden
Torchlight (HKLM-x32\...\WTA-1fa45df3-03d0-4901-88e1-6d162d2e3f99) (Version: 2.2.0.98 - WildTangent) Hidden
TSHostedAppLauncher (HKLM-x32\...\{F89BADB0-D319-470E-8024-443EE3A3402B}) (Version: 5.1.15.0 - Hewlett-Packard) Hidden
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
TurboTax 2015 (HKLM-x32\...\TurboTax 2015) (Version: 2015.0 - Intuit, Inc)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WTA-959a4de5-519b-40d2-b24d-792019fe87af) (Version: 2.2.0.98 - WildTangent) Hidden
Waterfox 46.0.1 (x64 en-US) (HKLM\...\Waterfox 46.0.1 (x64 en-US)) (Version: 46.0.1 - Mozilla)
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.5.32 - WildTangent) Hidden
Winamp (HKLM-x32\...\Winamp) (Version: 5.666  - Nullsoft, Inc)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A}) (Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)
Zuma's Revenge (HKLM-x32\...\WTA-328ce440-8737-4759-a0f5-00258f0bf953) (Version: 2.2.0.98 - WildTangent) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 66%
Total physical RAM: 6030.01 MB
Available physical RAM: 2044.54 MB
Total Virtual: 12058.21 MB
Available Virtual: 7946.32 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:914.58 GB) (Free:788.8 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.71 GB) (Free:2.05 GB) NTFS
5 Drive g: (Seagate Backup Plus Drive) (Fixed) (Total:3726.02 GB) (Free:3525.16 GB) NTFS
6 Drive h: (CyberStore) (Fixed) (Total:232.88 GB) (Free:32.5 GB) NTFS

========================= Users: ========================================
User accounts for \\CYBERALPHA-II

Administrator            Guest                    RichT                    


**** End of log ****


Edited by hamluis, 17 June 2016 - 01:02 PM.


#4 hamluis

hamluis

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Posted 17 June 2016 - 01:03 PM

You may have malware issues, moving topic to Am I Infected for a check.

 

Louis



#5 boopme

boopme

    To Insanity and Beyond


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Posted 17 June 2016 - 03:18 PM

3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

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