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"Internet Explorer has stopped working"; high CPU use when idle


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21 replies to this topic

#1 motorheel

motorheel

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Posted 15 June 2016 - 10:21 PM

My mother's ASUS X401A laptop (Win 7 Home Premium) has a problem where trying to use IE causes the browser to crash with a "Internet Explorer has stopped working" message, which then causes a "Windows Explorer has stopped working" message to appear several times. I found several trojans so I backed up her files and reset Windows to factory condition, however after the reset the problem came back. There is also unusually high CPU usage (about 40-50%) even when the computer is completely idle with no programs running.

 

I've run several AVG and Malwarebytes scans after doing the Windows reset, but so far they haven't found any malware to remove. Any help would be much appreciated.



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#2 Broni

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Posted 16 June 2016 - 11:21 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 motorheel

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Posted 17 June 2016 - 02:37 PM

Thank you Broni.

 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Trend Micro Titanium Internet Security 2012   
AVG AntiVirus Free Edition                    
 Antivirus up to date!  (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 MVPS Hosts File  
 Spybot - Search & Destroy
 Adobe Flash Player 21.0.0.242  
 Mozilla Firefox (47.0)
 Google Chrome 15.0.874.120 Google Chrome out of date!  
````````Process Check: objlist.exe by Laurent````````  
 Spybot Teatimer.exe is disabled!
 Trend Micro Titanium TiMiniService.exe  
 Trend Micro Titanium TiResumeSrv.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 4%
````````````````````End of Log``````````````````````
 

Farbar Service Scanner Version: 27-01-2016
Ran by User-N (administrator) on 17-06-2016 at 14:09:38
Running from "C:\Users\User-N\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****



#4 motorheel

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Posted 17 June 2016 - 02:39 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by User-N (administrator) on 17-06-2016 at 14:12:43
Running from "C:\Users\User-N\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: X401A1 Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
127.0.0.1    www.007guard.com
127.0.0.1    007guard.com
127.0.0.1    008i.com
127.0.0.1    www.008k.com
127.0.0.1    008k.com
127.0.0.1    www.00hq.com
127.0.0.1    00hq.com
127.0.0.1    010402.com
127.0.0.1    www.032439.com
127.0.0.1    032439.com
127.0.0.1    www.0scan.com
127.0.0.1    0scan.com
127.0.0.1    1000gratisproben.com
127.0.0.1    www.1000gratisproben.com
127.0.0.1    1001namen.com
127.0.0.1    www.1001namen.com
127.0.0.1    100888290cs.com
127.0.0.1    www.100888290cs.com
127.0.0.1    www.100sexlinks.com
127.0.0.1    100sexlinks.com
127.0.0.1    10sek.com
127.0.0.1    www.10sek.com
127.0.0.1    www.1-2005-search.com
127.0.0.1    1-2005-search.com
127.0.0.1    123fporn.info
127.0.0.1    www.123fporn.info
127.0.0.1    123haustiereundmehr.com
127.0.0.1    www.123haustiereundmehr.com
127.0.0.1    123moviedownload.com
127.0.0.1    www.123moviedownload.com

There are 15533 entries.

========================= IP Configuration: ================================

802.11n Wireless LAN Card = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : User-N-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : E0-06-E6-42-95-EB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c44d:62fd:288:3227%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.102(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, June 17, 2016 1:51:44 PM
   Lease Expires . . . . . . . . . . : Friday, June 17, 2016 3:51:46 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 316671718
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-37-2B-C8-10-BF-48-6D-2C-F8
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 10-BF-48-6D-2C-F8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A2628C9F-4B37-45AE-A56C-D4204842BD72}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.0.1

Name:    google.com
Addresses:  2607:f8b0:4002:c05::71
      173.194.219.138
      173.194.219.100
      173.194.219.139
      173.194.219.113
      173.194.219.102
      173.194.219.101


Pinging google.com [74.125.196.113] with 32 bytes of data:
Reply from 74.125.196.113: bytes=32 time=42ms TTL=40
Reply from 74.125.196.113: bytes=32 time=36ms TTL=40

Ping statistics for 74.125.196.113:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 36ms, Maximum = 42ms, Average = 39ms
Server:  UnKnown
Address:  192.168.0.1

Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
      2001:4998:c:a06::2:4008
      2001:4998:44:204::a7
      206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=104ms TTL=44
Reply from 206.190.36.45: bytes=32 time=100ms TTL=44

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 100ms, Maximum = 104ms, Average = 102ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...e0 06 e6 42 95 eb ......802.11n Wireless LAN Card
 11...10 bf 48 6d 2c f8 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1    192.168.0.102     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link     192.168.0.102    281
    192.168.0.102  255.255.255.255         On-link     192.168.0.102    281
    192.168.0.255  255.255.255.255         On-link     192.168.0.102    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.0.102    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.0.102    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    281 fe80::/64                On-link
 12    281 fe80::c44d:62fd:288:3227/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/12/2016 11:59:37 AM) (Source: Application Error) (User: )
Description: Faulting application name: SDTray.exe, version: 2.4.40.129, time stamp: 0x535a51a2
Faulting module name: wshtcpip.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a5bdb5a
Exception code: 0xc0000005
Fault offset: 0x740013e4
Faulting process id: 0xd80
Faulting application start time: 0xSDTray.exe0
Faulting application path: SDTray.exe1
Faulting module path: SDTray.exe2
Report Id: SDTray.exe3

Error: (05/31/2016 11:28:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 46.0.1.5966, time stamp: 0x572818c9
Faulting module name: mozglue.dll, version: 46.0.1.5966, time stamp: 0x572808c3
Exception code: 0x80000003
Fault offset: 0x0000efdc
Faulting process id: 0x878
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (05/08/2016 01:01:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 46.0.1.5966, time stamp: 0x572818c9
Faulting module name: mozglue.dll, version: 46.0.1.5966, time stamp: 0x572808c3
Exception code: 0x80000003
Fault offset: 0x0000efdc
Faulting process id: 0x155c
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (04/15/2016 04:33:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 45.0.2.5941, time stamp: 0x57071d64
Faulting module name: mozglue.dll, version: 45.0.2.5941, time stamp: 0x57070ebc
Exception code: 0x80000003
Fault offset: 0x0000ec22
Faulting process id: 0x1408
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (04/11/2016 04:23:37 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2016 -- Error 1704. SA_Error1704: StandardAction(0xC00706A8): An installation for FMW 1 is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?

Error: (04/09/2016 10:44:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.18205, time stamp: 0x56a1b7fc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x000000007799ca04
Faulting process id: 0x111c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (04/09/2016 10:42:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.18205, time stamp: 0x56a1b7fc
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000007799ca04
Faulting process id: 0x111c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (01/01/2009 12:02:06 AM) (Source: ESENT) (User: )
Description: taskhost (2104) WebCacheLocal: Database recovery/restore failed with unexpected error -1216.

Error: (01/01/2009 12:02:06 AM) (Source: ESENT) (User: )
Description: taskhost (2104) WebCacheLocal: Database recovery failed with error -1216 because it encountered references to a database, 'C:\Users\User-N\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat', which is no longer present. The database was not brought to a Clean Shutdown state before it was removed (or possibly moved or renamed). The database engine will not permit recovery to complete for this instance until the missing database is re-instated. If the database is truly no longer available and no longer required, procedures for recovering from this error are available in the Microsoft Knowledge Base or by following the "more information" link at the bottom of this message.

Error: (03/26/2016 05:25:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: USER32.dll, version: 6.1.7601.19061, time stamp: 0x56423d2a
Exception code: 0xc000041d
Fault offset: 0x000000000006e000
Faulting process id: 0x1b1c
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3


System errors:
=============
Error: (06/17/2016 11:01:12 AM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (06/17/2016 11:01:11 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.

Error: (06/17/2016 11:00:33 AM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (06/17/2016 11:00:33 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.

Error: (06/16/2016 10:56:40 AM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (06/16/2016 10:56:40 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.

Error: (06/15/2016 02:19:39 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.

Error: (06/13/2016 10:49:04 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (06/11/2016 05:41:34 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (06/11/2016 05:41:34 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.


Microsoft Office Sessions:
=========================
Error: (06/12/2016 11:59:37 AM) (Source: Application Error)(User: )
Description: SDTray.exe2.4.40.129535a51a2wshtcpip.dll_unloaded0.0.0.04a5bdb5ac0000005740013e4d8001d1c4c3611226cfC:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exewshtcpip.dlla97f4611-30b6-11e6-9c3c-10bf486d2cf8

Error: (05/31/2016 11:28:03 AM) (Source: Application Error)(User: )
Description: plugin-container.exe46.0.1.5966572818c9mozglue.dll46.0.1.5966572808c3800000030000efdc87801d1bb4f7ef92059C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dll43708557-2744-11e6-aa63-10bf486d2cf8

Error: (05/08/2016 01:01:30 PM) (Source: Application Error)(User: )
Description: plugin-container.exe46.0.1.5966572818c9mozglue.dll46.0.1.5966572808c3800000030000efdc155c01d1a948f5358607C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dll81c5c533-153e-11e6-ad7d-10bf486d2cf8

Error: (04/15/2016 04:33:30 PM) (Source: Application Error)(User: )
Description: plugin-container.exe45.0.2.594157071d64mozglue.dll45.0.2.594157070ebc800000030000ec22140801d197560e7addc5C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dll50283a56-0349-11e6-9be8-10bf486d2cf8

Error: (04/11/2016 04:23:37 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2016 -- Error 1704. SA_Error1704: StandardAction(0xC00706A8): An installation for FMW 1 is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/09/2016 10:44:16 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.1820556a1b7fcunknown0.0.0.000000000c000041d000000007799ca04111c01d192d2a0af1f99C:\Program Files\Internet Explorer\iexplore.exeunknown1d29c216-fec6-11e5-aa15-10bf486d2cf8

Error: (04/09/2016 10:42:54 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.1820556a1b7fcunknown0.0.0.000000000c0000005000000007799ca04111c01d192d2a0af1f99C:\Program Files\Internet Explorer\iexplore.exeunknownec84fa3b-fec5-11e5-aa15-10bf486d2cf8

Error: (01/01/2009 12:02:06 AM) (Source: ESENT)(User: )
Description: taskhost2104WebCacheLocal: -1216

Error: (01/01/2009 12:02:06 AM) (Source: ESENT)(User: )
Description: taskhost2104WebCacheLocal: -1216C:\Users\User-N\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat

Error: (03/26/2016 05:25:33 PM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.175674d672ee4USER32.dll6.1.7601.1906156423d2ac000041d000000000006e0001b1c01d187a606595670C:\Windows\explorer.exeC:\Windows\system32\USER32.dll452d0bf3-f399-11e5-a80e-10bf486d2cf8


=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.016.20045 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.242 - Adobe Systems Incorporated)
ASUS AI Recovery (HKLM-x32\...\{D39F0676-163E-4595-A917-E28F99BBD4D2}) (Version: 1.0.25 - ASUS)
ASUS FaceLogon (HKLM-x32\...\{64452561-169F-4A36-A2FF-B5E118EC65F5}) (Version: 1.0.0014 - ASUS)
ASUS LifeFrame3 (HKLM-x32\...\{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}) (Version: 3.1.2 - ASUS)
ASUS Live Update (HKLM-x32\...\{FA540E67-095C-4A1B-97BA-4D547DEC9AF4}) (Version: 3.1.2 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 1.2.1 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 1.02.0041 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.26 - ASUS)
ASUS Virtual Touch (HKLM-x32\...\{938CFBD4-0652-49E5-BB8B-153948865941}) (Version: 1.0.11 - ASUS)
ASUS WebStorage (HKLM-x32\...\ASUS WebStorage) (Version: 3.0.108.222 - eCareme Technologies, Inc.)
AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.9.157 - ASUSTEK)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0016 - ASUS)
AVG (HKLM\...\{436BDF74-49B8-4C84-9378-501316C8C470}) (Version: 16.81.7640 - AVG Technologies) Hidden
AVG (HKLM\...\AvgZen) (Version: 1.61.2.12974 - AVG Technologies)
AVG 2016 (HKLM\...\{35AB4656-4A73-4565-95AB-67AF597D768A}) (Version: 16.0.4604 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.81.7640 - AVG Technologies)
AVG Zen (HKLM\...\{96CBF71D-C368-4B02-88E3-BB5DD34E6873}) (Version: 1.61.9 - AVG Technologies) Hidden
Bing Bar (HKLM-x32\...\{1E03DB52-D5CB-4338-A338-E526DD4D4DB1}) (Version: 7.0.610.0 - Microsoft Corporation)
Control ActiveX de Windows Live Mesh para conexiones remotas (HKLM-x32\...\{04668DF2-D32F-4555-9C7E-35523DCD6544}) (Version: 15.4.5722.2 - Microsoft Corporation)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version: 15.4.5722.2 - Microsoft Corporation)
Controlo ActiveX do Windows Live Mesh para Ligações Remotas (HKLM-x32\...\{E54EEB5D-41ED-40FE-B4A8-8565DB81469B}) (Version: 15.4.5722.2 - Microsoft Corporation)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3624 - CyberLink Corp.)
CyberLink Media Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 8.0.2926 - CyberLink Corp.)
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 7.0.0.1126 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
ETDWare PS/2-X64 10.5.9.0 (HKLM\...\Elantech) (Version: 10.5.9.0 - ELAN Microelectronic Corp.)
FMW 1 (HKLM\...\{59966868-2252-4AED-86C9-6D19B60798E4}) (Version: 1.92.4 - AVG Technologies) Hidden
Galeria de Fotografias do Windows Live (HKLM-x32\...\{0EC0B576-90F9-43C3-8FAD-A4902DF4B8F4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galería fotográfica de Windows Live (HKLM-x32\...\{E85A4EFC-82F2-4CEE-8A8E-62FDAD353A66}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 15.0.874.120 - Google Inc.)
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.79 - Google Inc.) Hidden
InstantOn for NB (HKLM-x32\...\{749F674B-2674-47E8-879C-5626A06B2A91}) (Version: 2.3.1 - ASUS)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Manageability Engine Firmware Recovery Agent (HKLM-x32\...\{A6C48A9F-694A-4234-B3AA-62590B668927}) (Version: 1.0.0.35342 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.3.1427 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2696 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.4.225 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{09536BA1-E498-4CC3-B834-D884A67D7E34}) (Version: 1.23.605.1 - Intel Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 47.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0 (x86 en-US)) (Version: 47.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.0.5999 - Mozilla)
Ralink RT2860 Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309B0}) (Version: 1.2.0.40 - Ralink)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6622 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.27015 - Realtek Semiconductor Corp.)
SceneSwitch (HKLM-x32\...\{5172E572-C175-4F80-A6D5-5CB45826AD61}) (Version: 1.0.12 - ASUS)
Sophos Virus Removal Tool (HKLM-x32\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.5 - Sophos Limited)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
Trend Micro Titanium (HKLM\...\{ABBD4BA9-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 5.00 - Trend Micro Inc.) Hidden
Trend Micro Titanium Internet Security 2012 (HKLM\...\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 5.0 - Trend Micro Inc.)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.41.1 - ASUS)
Wireless Console 3 (HKLM-x32\...\{19EA33FB-B34E-40EA-8B8A-61743AEB795A}) (Version: 3.0.27 - ASUS)
用于远程连接的 Windows Live Mesh ActiveX 控件(简体中文) (HKLM-x32\...\{F992409C-9D10-4AE2-BAEB-B5409AD3785E}) (Version: 15.4.5722.2 - Microsoft Corporation)
適用遠端連線的 Windows Live Mesh ActiveX 控制項 (HKLM-x32\...\{622DE1BE-9EDE-49D3-B349-29D64760342A}) (Version: 15.4.5722.2 - Microsoft Corporation)

========================= Memory info: ===================================

Percentage of memory in use: 46%
Total physical RAM: 3979.89 MB
Available physical RAM: 2128.69 MB
Total Virtual: 7957.96 MB
Available Virtual: 6047.69 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:272.77 GB) (Free:209.66 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-N-PC

Administrator            Guest                    User-N                   

========================= Restore Points ==================================

05-05-2016 15:02:13 Scheduled Checkpoint
20-05-2016 00:10:14 Windows Modules Installer
20-05-2016 01:01:56 JRT Pre-Junkware Removal
20-05-2016 01:15:47 Installed Sophos Virus Removal Tool.
27-05-2016 18:49:06 Scheduled Checkpoint
04-06-2016 22:11:54 Scheduled Checkpoint

**** End of log ****
 



#5 motorheel

motorheel
  • Topic Starter

  • Members
  • 14 posts
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  •  
  • Gender:Male
  • Local time:01:27 PM

Posted 17 June 2016 - 02:44 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 6/17/2016
Scan Time: 2:18 PM
Logfile: MBAM-6-17-2016.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.06.17.04
Rootkit Database: v2016.05.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: User-N

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 288905
Time Elapsed: 14 min, 27 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

 



#6 motorheel

motorheel
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:27 PM

Posted 17 June 2016 - 02:47 PM

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org

Database version:
  main:    v2016.06.17.05
  rootkit: v2016.05.27.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.18282
User-N :: USER-N-PC [administrator]

6/17/2016 3:07:03 PM
mbar-log-2016-06-17 (15-07-03).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 289568
Time elapsed: 13 minute(s), 16 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.18282

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.294000 GHz
Memory total: 4173213696, free: 2519740416

Downloaded database version: v2016.06.17.05
Downloaded database version: v2016.05.27.01
Downloaded database version: v2016.06.16.01
=======================================
Initializing...
Driver version: 0.3.0.4
------------ Kernel report ------------
     06/17/2016 15:06:53
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\DRIVERS\iusb3hcs.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\compbatt.sys
\SystemRoot\system32\drivers\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\avguniva.sys
\SystemRoot\system32\DRIVERS\avgrkx64.sys
\SystemRoot\system32\DRIVERS\avgloga.sys
\SystemRoot\system32\DRIVERS\avgmfx64.sys
\SystemRoot\system32\DRIVERS\avgidsha.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\avgtdia.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\tmcomm.sys
\SystemRoot\system32\DRIVERS\SCSIPORT.SYS
\SystemRoot\system32\DRIVERS\tmevtmgr.sys
\SystemRoot\system32\DRIVERS\tmactmon.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\tmtdi.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\avgldx64.sys
\SystemRoot\system32\DRIVERS\avgidsdrivera.sys
\SystemRoot\system32\DRIVERS\avgdiska.sys
\??\C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\iusb3xhc.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\netr28x.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\RtsBaStor.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\ETD.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\kbfiltr.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\AsusVBus.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\AsusVTouch.sys
\SystemRoot\System32\drivers\mshidkmdf.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\iusb3hub.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\system32\drivers\hidusb.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\??\C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
Done!

Scan started
Database versions:
  main:    v2016.06.17.05
  rootkit: v2016.05.27.01

<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004652060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004652b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004652060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8004102950, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa8004104050, DeviceName: \Device\Ide\IAAStorageDevice-0\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
This drive is a GPT Drive.
MBR Signature: 55AA
Disk Signature: A415C259

GPT Protective MBR Partition information:

    Partition 0 type is EFI-GPT (0xee)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1  Numsec = 625142447

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

GPT Partition information:

    GPT Header Signature 4546492050415254
    GPT Header Revision 65536 Size 92 CRC 3002302810
    GPT Header CurrentLba = 1 BackupLba 625142447
    GPT Header FirstUsableLba 34  LastUsableLba 625142414
    GPT Header Guid 40ba241d-12f9-4fbf-9f43-cedf9ddcafdb
    GPT Header Contains 128 partition entries starting at LBA 2
    GPT Header Partition entry size = 128

    Backup GPT header Signature 4546492050415254
    Backup GPT header Revision 65536 Size 92 CRC 3002302810
    Backup GPT header CurrentLba = 625142447 BackupLba 1
    Backup GPT header FirstUsableLba 34  LastUsableLba 625142414
    Backup GPT header Guid 40ba241d-12f9-4fbf-9f43-cedf9ddcafdb
    Backup GPT header Contains 128 partition entries starting at LBA 625142415
    Backup GPT header Partition entry size = 128

    Partition 0 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
    Partition ID 380912dc-fa70-4e89-a6c4-69d37e90eaab
    FirstLBA 2048  Last LBA 411647
    Attributes 0
    Partition Name                 EFI system partition

    GPT Partition 0 is bootable
    Partition 1 Type e3c9e316-b5c-4db8-817d-f92df0215ae
    Partition ID 3d4db732-b0e0-4880-a77b-6559df9ae64f
    FirstLBA 411648  Last LBA 673791
    Attributes 0
    Partition Name         Microsoft reserved partition

    Partition 2 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
    Partition ID bb0aceef-e1f9-4efc-9a72-6644223d8b70
    FirstLBA 673792  Last LBA 572712959
    Attributes 0
    Partition Name                 Basic data partition

    Partition 3 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
    Partition ID 4e9fdc9d-4e5b-4b97-84ae-be4cb29c707f
    FirstLBA 572712960  Last LBA 625141759
    Attributes 1
    Partition Name                 Basic data partition

Disk Size: 320072933376 bytes
Sector size: 512 bytes

Done!
File "c:\programdata\avg\av\chjw\e64ef3544ef31bcd.dat:59c47f51-05de-400e-baa8-a8180869db16" is sparse (flags = 32768)
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished
 



#7 motorheel

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Posted 17 June 2016 - 02:49 PM

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 06/17/2016 03:27:56 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * Cannot edit the HOSTS file.
 * Permissions Fixed. Administrators can now edit the HOSTS file.

 * HOSTS file entries found:

  127.0.0.1    www.007guard.com
  127.0.0.1    007guard.com
  127.0.0.1    008i.com
  127.0.0.1    www.008k.com
  127.0.0.1    008k.com
  127.0.0.1    www.00hq.com
  127.0.0.1    00hq.com
  127.0.0.1    010402.com
  127.0.0.1    www.032439.com
  127.0.0.1    032439.com
  127.0.0.1    www.0scan.com
  127.0.0.1    0scan.com
  127.0.0.1    1000gratisproben.com
  127.0.0.1    www.1000gratisproben.com
  127.0.0.1    1001namen.com
  127.0.0.1    www.1001namen.com
  127.0.0.1    100888290cs.com
  127.0.0.1    www.100888290cs.com
  127.0.0.1    www.100sexlinks.com
  127.0.0.1    100sexlinks.com

  20 out of 15565 HOSTS entries shown.
  Please review HOSTS file for further entries.

Program finished at: 06/17/2016 03:30:00 PM
Execution time: 0 hours(s), 2 minute(s), and 4 seconds(s)
 



#8 Broni

Broni

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Posted 17 June 2016 - 07:50 PM

p22002970.gif You're running two Av programs:

 

Trend Micro Titanium Internet Security 2012   
AVG AntiVirus Free Edition          

 

You must uninstall one of them.

If AVG use AVG Remover: http://www.avg.com/us-en/utilities

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 motorheel

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Posted 17 June 2016 - 11:09 PM

I uninstalled the Trend Micro program - it originally came with the computer and must have been reinstalled when I reset Windows.

 

# AdwCleaner v5.200 - Logfile created 17/06/2016 at 22:51:15
# Updated 14/06/2016 by ToolsLib
# Database : 2016-06-17.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (X64)
# Username : User-N - USER-N-PC
# Running from : C:\Users\User-N\Downloads\adwcleaner_5.200.exe
# Option : Clean
# Support : https://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ DLLs ] *****


***** [ WMI ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [741 bytes] - [17/06/2016 22:51:15]
C:\AdwCleaner\AdwCleaner[S1].txt - [774 bytes] - [25/04/2016 21:02:49]
C:\AdwCleaner\AdwCleaner[S2].txt - [871 bytes] - [19/05/2016 21:13:59]
C:\AdwCleaner\AdwCleaner[S3].txt - [946 bytes] - [17/06/2016 22:47:27]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1029 bytes] ##########
 



#10 motorheel

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Posted 17 June 2016 - 11:11 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.6 (04.25.2016)
Operating System: Windows 7 Home Premium x64
Ran by User-N (Administrator) on Fri 06/17/2016 at 23:02:54.95
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 8

Successfully deleted: C:\Users\User-N\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6B98LR3K (Temporary Internet Files Folder)
Successfully deleted: C:\Users\User-N\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ID8W4X42 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\User-N\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\L2YVIBCH (Temporary Internet Files Folder)
Successfully deleted: C:\Users\User-N\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Q50461JF (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6B98LR3K (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ID8W4X42 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\L2YVIBCH (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\Q50461JF (Temporary Internet Files Folder)



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 06/17/2016 at 23:04:58.03
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#11 motorheel

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Posted 17 June 2016 - 11:13 PM

The Sophos Virus Removal Tool didn't find any threats, so I wasn't able to click the Details button to get a log file.



#12 Broni

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Posted 18 June 2016 - 06:50 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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#13 motorheel

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Posted 18 June 2016 - 10:11 PM

The computer's condition has definitely improved - Internet Explorer can be used now without crashing. However, the Windows Task Manager is still showing very high CPU usage when the computer is idle. There's no indication as to which process is using the CPU so much.



#14 Broni

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Posted 18 June 2016 - 11:38 PM

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
NOTE. Windows Vista, 7 and 8 users right click on procexp.exe, click "Run As Administrator".
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Paste the content into your next reply.


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#15 motorheel

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Posted 19 June 2016 - 08:51 PM

Thank you for all the help you've given. Here's the next file:

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Command Line
System Idle Process    47.14    0 K    24 K    0            
System    0.66    568 K    17,264 K    4            
 Interrupts    0.48    0 K    0 K    n/a    Hardware Interrupts and DPCs        
 smss.exe        456 K    1,136 K    368    Windows Session Manager    Microsoft Corporation    \SystemRoot\System32\smss.exe
avgrsa.exe        8,108 K    24,384 K    512    AVG Resident Shield Service    AVG Technologies CZ, s.r.o.    c:\PROGRA~2\AVG\Av\avgrsa.exe /boot
 avgcsrva.exe        14,136 K    114,860 K    576    AVG Scanning Core Module - Server Part    AVG Technologies CZ, s.r.o.    C:\Program Files (x86)\AVG\Av\avgcsrva.exe /pipeName=44800c66-0200-0000-806c-2b71a5513c3c /binaryPath="C:\Program Files (x86)\AVG\Av\\" /logPath=C:\Windows\system32\config\systemprofile\AppData\Local\Avg\log\av16 /logCfgPath=C:\ProgramData\Avg\log\av16
csrss.exe    < 0.01    2,096 K    4,480 K    876    Client Server Runtime Process    Microsoft Corporation    %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,20480,768 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ServerDll=sxssrv,4 ProfileControl=Off MaxRequestThreads=16
wininit.exe        1,464 K    4,460 K    948    Windows Start-Up Application    Microsoft Corporation    wininit.exe
 services.exe    0.02    5,656 K    9,752 K    996    Services and Controller app    Microsoft Corporation    C:\Windows\system32\services.exe
  svchost.exe    0.03    3,868 K    8,684 K    912    Host Process for Windows Services    Microsoft Corporation    C:\Windows\system32\svchost.exe -k DcomLaunch
   ACEngSvr.exe        2,224 K    5,704 K    3916    ACEngSvr Module    ASUSTeK    C:\Windows\SysWOW64\ACEngSvr.exe -Embedding
   WmiPrvSE.exe        3,084 K    6,656 K    4908    WMI Provider Host    Microsoft Corporation    C:\Windows\system32\wbem\wmiprvse.exe
   dllhost.exe        2,600 K    7,028 K    2972    COM Surrogate    Microsoft Corporation    C:\WINDOWS\SYSTEM32\DLLHOST.EXE /PROCESSID:{30D49246-D217-465F-B00B-AC9DDD652EB7}
  svchost.exe    < 0.01    4,588 K    8,048 K    1096    Host Process for Windows Services    Microsoft Corporation    C:\Windows\system32\svchost.exe -k RPCSS
  svchost.exe    0.10    26,596 K    22,900 K    1180    Host Process for Windows Services    Microsoft Corporation    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
   audiodg.exe        18,124 K    17,932 K    1388    Windows Audio Device Graph Isolation     Microsoft Corporation    C:\Windows\system32\AUDIODG.EXE 0x2d4
  svchost.exe    < 0.01    112,588 K    120,500 K    1240    Host Process for Windows Services    Microsoft Corporation    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
   wisptis.exe        3,436 K    7,796 K    1500    Microsoft Pen and Touch Input Component    Microsoft Corporation    /QuitInfo:0000000000000268;000000000000026C;  /AddRef;
   wisptis.exe    0.07    3,928 K    9,268 K    2012    Microsoft Pen and Touch Input Component    Microsoft Corporation    /QuitInfo:00000000000005F4;00000000000005F8;  /AddRef;
   dwm.exe    0.43    89,984 K    61,932 K    940    Desktop Window Manager    Microsoft Corporation    "C:\Windows\system32\Dwm.exe"
  svchost.exe    0.01    9,044 K    15,544 K    1280    Host Process for Windows Services    Microsoft Corporation    C:\Windows\system32\svchost.exe -k LocalService
  svchost.exe    49.50    281,608 K    167,924 K    1316    Host Process for Windows Services    Microsoft Corporation    C:\Windows\system32\svchost.exe -k netsvcs
   taskeng.exe        1,780 K    5,076 K    1760    Task Scheduler Engine    Microsoft Corporation    taskeng.exe {52907035-32FB-4B1D-ABFF-91A4127CB580}
    GoogleUpdate.exe        2,008 K    792 K    2388    Google Installer    Google Inc.    "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /c
   taskeng.exe        2,216 K    5,792 K    2080    Task Scheduler Engine    Microsoft Corporation    taskeng.exe {3B7CE3A3-6F0A-4399-8F92-62914A0F0A80}
    BatteryLife.exe    < 0.01    3,568 K    1,996 K    2236    Power4Gear Hybrid    ASUS    "C:\Program Files\ASUS\P4G\BatteryLife.exe"
    QuickGesture64.exe    0.01    1,668 K    960 K    2508    ASUS Quick Gesture Exe    ASUSTeK Computer Inc.    "C:\Program Files (x86)\ASUS\ASUS Virtual Touch\QuickGesture\x64\QuickGesture64.exe"
    sensorsrv.exe        1,440 K    828 K    2636    ASUS FaceLogon Application    ASUSTek Computer Inc.    "C:\Program Files (x86)\ASUS\FaceLogon\sensorsrv.exe"
    QuickGesture.exe    0.02    1,428 K    920 K    2644    ASUS Quick Gesture Exe    ASUSTeK Computer Inc.    "C:\Program Files (x86)\ASUS\ASUS Virtual Touch\QuickGesture\x86\QuickGesture.exe"
   taskeng.exe        2,140 K    6,084 K    2516    Task Scheduler Engine    Microsoft Corporation    taskeng.exe {9FD9C8F0-E233-45DB-B9BD-3D79927A0EF6}
    ATKOSD2.exe        3,104 K    1,284 K    2608    ATKOSD2    ASUSTek Computer Inc.    "C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe"
  svchost.exe    < 0.01    19,580 K    19,460 K    1528    Host Process for Windows Services    Microsoft Corporation    C:\Windows\system32\svchost.exe -k NetworkService
  AsLdrSrv.exe        904 K    3,132 K    1640    ASLDR Service    ASUS    "C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ASLDRSrv.exe"
   HControl.exe    < 0.01    6,028 K    6,192 K    1944    HControl    ASUSTek Computer Inc.    "C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControl.exe"
    ATKOSD.exe        876 K    4,552 K    2068    ATKOSD    ASUS    ATKOSD.exe
    KBFiltr.exe        1,064 K    3,828 K    2124    KBFiltr    ASUS    KBFiltr.exe
    WDC.exe        1,336 K    4,960 K    2152    WDC    ASUS    WDC.exe
  GFNEXSrv.exe        792 K    2,560 K    1664    GFNEXSrv    ASUS    "C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe"
  spoolsv.exe        7,936 K    13,160 K    1748    Spooler SubSystem App    Microsoft Corporation    C:\Windows\System32\spoolsv.exe
  svchost.exe    0.01    7,032 K    12,728 K    1804    Host Process for Windows Services    Microsoft Corporation    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
  svchost.exe        10,296 K    12,900 K    1836    Host Process for Windows Services    Microsoft Corporation    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
  taskhost.exe    < 0.01    7,532 K    11,456 K    1960    Host Process for Windows Tasks    Microsoft Corporation    "taskhost.exe"
  armsvc.exe        1,172 K    3,964 K    2140    Adobe Acrobat Update Service    Adobe Systems Incorporated    "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe"
  InsOnSrv.exe    < 0.01    2,364 K    5,096 K    2204    ASUS InstantOn Program    ASUS    "C:\Program Files (x86)\ASUS\InstantOn for NB\InsOnSrv.exe"
   InsOnWMI.exe    < 0.01    2,764 K    6,572 K    2360    ASUS InstantOn Program    ASUS    "C:\Program Files (x86)\ASUS\InstantOn for NB\InsOnWMI.exe"
  avgidsagenta.exe    0.02    20,072 K    33,496 K    2248    AVG Identity Protection Service    AVG Technologies CZ, s.r.o.    "C:\Program Files (x86)\AVG\Av\avgidsagenta.exe"
  avgsvca.exe    < 0.01    6,408 K    18,140 K    2304    AVG Service Process    AVG Technologies CZ, s.r.o.    "C:\Program Files (x86)\AVG\Framework\Common\avgsvca.exe"
  avgwdsvca.exe    < 0.01    13,492 K    28,688 K    2448    AVG Watchdog Service    AVG Technologies CZ, s.r.o.    "C:\Program Files (x86)\AVG\Av\avgwdsvca.exe"
   avgnsa.exe        8,740 K    16,612 K    2580    AVG Online Shield Service    AVG Technologies CZ, s.r.o.    "C:\Program Files (x86)\AVG\Av\avgnsa.exe"
   avgemca.exe        2,340 K    7,788 K    2752    AVG E-mail Scanner    AVG Technologies CZ, s.r.o.    "C:\Program Files (x86)\AVG\Av\avgemca.exe"
  HeciServer.exe        1,820 K    5,036 K    4032    Intel® Capability Licensing Service Interface    Intel® Corporation    "C:\Program Files\Intel\iCLS Client\HeciServer.exe"
  IntelMeFWService.exe        1,332 K    3,852 K    4092            "C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe"
  Jhi_service.exe        1,844 K    5,340 K    1896    Intel® Dynamic Application Loader Host Interface    Intel Corporation    "C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe"
  SDFSSvc.exe    0.06    33,992 K    31,424 K    4308    Spybot-S&D 2 Scanner Service    Safer-Networking Ltd.    "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe"
  SDUpdSvc.exe    0.03    9,352 K    12,556 K    4456    Spybot-S&D 2 Background update service    Safer-Networking Ltd.    "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe"
  SeaPort.EXE        3,976 K    8,360 K    4544    Microsoft SeaPort Search Enhancement Broker    Microsoft Corporation    "C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE"
  WLIDSVC.EXE    < 0.01    6,920 K    13,904 K    4600    Microsoft® Windows Live ID Service    Microsoft Corp.    "C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE"
   WLIDSVCM.EXE        1,432 K    3,344 K    4836    Microsoft® Windows Live ID Service Monitor    Microsoft Corp.    WLIDSvcM.exe 4600
  SDWSCSvc.exe    0.07    5,520 K    8,708 K    4716    Windows Security Center integration.    Safer-Networking Ltd.    "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe"
  SearchIndexer.exe    < 0.01    21,728 K    16,528 K    4208    Microsoft Windows Search Indexer    Microsoft Corporation    C:\Windows\system32\SearchIndexer.exe /Embedding
  svchost.exe        2,620 K    5,948 K    4284    Host Process for Windows Services    Microsoft Corporation    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
  TrustedInstaller.exe        4,520 K    9,928 K    5672    Windows Modules Installer    Microsoft Corporation    C:\Windows\servicing\TrustedInstaller.exe
  wmpnetwk.exe    < 0.01    11,760 K    5,364 K    5224    Windows Media Player Network Sharing Service    Microsoft Corporation    "C:\Program Files\Windows Media Player\wmpnetwk.exe"
  svchost.exe    < 0.01    10,964 K    13,568 K    5260    Host Process for Windows Services    Microsoft Corporation    C:\Windows\System32\svchost.exe -k LocalServicePeerNet
  LMS.exe    0.02    2,516 K    5,004 K    4900    Local Manageability Service    Intel Corporation    "C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe"
  sppsvc.exe        2,652 K    5,912 K    3208    Microsoft Software Protection Platform Service    Microsoft Corporation    C:\Windows\system32\sppsvc.exe
  svchost.exe    < 0.01    3,744 K    8,392 K    5048    Host Process for Windows Services    Microsoft Corporation    C:\Windows\System32\svchost.exe -k secsvcs
  UNS.exe        4,208 K    10,472 K    5124    User Notification Service    Intel Corporation    "C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe"
 lsm.exe        2,644 K    4,384 K    148    Local Session Manager Service    Microsoft Corporation    C:\Windows\system32\lsm.exe
 lsass.exe        5,776 K    13,372 K    1020    Local Security Authority Process    Microsoft Corporation    C:\Windows\system32\lsass.exe
csrss.exe    0.22    2,332 K    22,312 K    972    Client Server Runtime Process    Microsoft Corporation    %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,20480,768 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ServerDll=sxssrv,4 ProfileControl=Off MaxRequestThreads=16
winlogon.exe        2,720 K    6,788 K    1040    Windows Logon Application    Microsoft Corporation    winlogon.exe
explorer.exe    0.03    102,344 K    110,872 K    1464    Windows Explorer    Microsoft Corporation    C:\Windows\Explorer.EXE
 igfxtray.exe        2,308 K    6,144 K    1832    igfxTray Module    Intel Corporation    "C:\Windows\System32\igfxtray.exe"
 hkcmd.exe        2,164 K    5,844 K    2088    hkcmd Module    Intel Corporation    "C:\Windows\System32\hkcmd.exe"
 RAVCpl64.exe        8,208 K    9,188 K    2716    Realtek HD Audio Manager    Realtek Semiconductor    "C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe" -s
 ETDCtrl.exe    0.01    4,592 K    11,772 K    3196    ETD Control Center    ELAN Microelectronics Corp.    "C:\Program Files\Elantech\ETDCtrl.exe"
  ETDCtrlHelper.exe    0.05    2,960 K    6,084 K    5756    ETD Control Center Helper    ELAN Microelectronics Corp.    "C:\Program Files\Elantech\ETDCtrlHelper.exe"
  ETDGesture.exe    0.01    2,720 K    6,872 K    5776    ETD Gesture    ELAN Microelectronics Corp.    "C:\Program Files\Elantech\ETDGesture.exe"
 procexp.exe        2,512 K    7,684 K    3828    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    "C:\Users\User-N\Downloads\ProcessExplorer\procexp.exe"
  procexp64.exe    0.86    48,748 K    59,180 K    5892    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    "C:\Users\User-N\Downloads\ProcessExplorer\procexp.exe"
iusb3mon.exe    0.01    1,568 K    4,964 K    3440    Intel® USB 3.0 Monitor    Intel Corporation    "C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
DMedia.exe        1,196 K    4,780 K    3468    ATK Media    ASUS    "C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe"
HControlUser.exe        876 K    3,380 K    3476    HControlUser    ASUS    "C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe"
ACMON.exe    < 0.01    2,132 K    7,740 K    3524    ACMON     ASUS    "C:\Program Files (x86)\ASUS\Splendid\ACMON.exe"
wcourier.exe    < 0.01    6,744 K    10,940 K    3644    A program that manage wireless devices in system    ASUSTeK Computer Inc.    "C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe"
SDTray.exe    0.10    16,956 K    24,120 K    3704    Spybot - Search & Destroy tray access    Safer-Networking Ltd.    "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
avgui.exe    0.01    7,952 K    10,824 K    3728    AVG User Interface    AVG Technologies CZ, s.r.o.     /TRAYONLY
 ctfmon.exe        2,220 K    748 K    4388    CTF Loader    Microsoft Corporation    ctfmon.exe
avguix.exe        15,624 K    9,844 K    3780    AVG User Interface    AVG Technologies CZ, s.r.o.     /fmw.trayonly
igfxpers.exe        3,228 K    8,636 K    3552    persistence Module    Intel Corporation    "C:\Windows\system32\igfxpers.exe"
 






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