My name is Cameron and I am desperate for an answer that can help me out. My job is based around my home computer and I am not making income as long as it is down.
1. I restored my computer to factory, I did not need a disk as the drivers and windows 10 are supposed to auto install (i have restored to factory before with no problems, not sure why this time was different)
2. Everything went fine til the process was actually complete, my keyboard and mouse now do not work
When I start up my computer my keyboard and mouse turn on just fine, but when i get to the setup screen (Asks what language i speak, my timezone etc.) my keyboard and mouse shut off. The weird part is that my headphones, speakers, and microphone all work, just not the keyboard and mouse. I tried plugging them into other usb ports with no luck, its not the usb ports. I thought it might be a driver error so I plugged in another keyboard, and the other keyboard did the same exact thing. I was thinking of getting a ps/2 adapter for my computer but I can't afford waiting 5 days to have a chance at it working. I have tried shutting it down and unplugging/replugging everything in about 3 times with no luck.
Any ideas on how to fix this? I'm kinda dead in the water.