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Trojan caught by mcafee will not leave windows 10


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15 replies to this topic

#1 Sammi9834

Sammi9834

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Posted 15 June 2016 - 02:56 PM

I'm on my grandparents brand new all in one HP computer and I think they may have gotten a virus from a fake google chrome installer. outlook won't work, mcafee will take the Trojan out but after restarting it's back again, and the internet loads when it feels like it which isn't very often. It's not a router issue or a software issue and I'm not sure where to go from here, any and all help will be much appreciated.



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#2 Broni

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  • Local time:03:17 PM

Posted 15 June 2016 - 07:53 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Sammi9834

Sammi9834
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  • Local time:03:17 PM

Posted 16 June 2016 - 11:30 AM

I'm going to do the scans and post the results one by one throughout the day I'm not going to be able to do it all in one sitting.

 

 Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Windows Defender                    
McAfee Anti-Virus and Anti-Spyware  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
````````Process Check: objlist.exe by Laurent```````` 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

 

 

 

 

 

 

Farbar Service Scanner Version: 27-01-2016
Ran by sydne (administrator) on 16-06-2016 at 09:45:12
Running from "C:\Users\sydne\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Policy:
========================

Security Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****

 

 

 

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by sydne (administrator) on 16-06-2016 at 09:46:35
Running from "C:\Users\sydne\Downloads"
Microsoft Windows 10 Home  (X64)
Model: 23-q109 Manufacturer: HP
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Ethernet (Connected)
Intel® Dual Band Wireless-AC 3165 = Wi-Fi (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : DESKTOP-T32G6M7
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : telus

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 3165
   Physical Address. . . . . . . . . : 94-65-9C-D2-85-39
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 94-65-9C-D2-85-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : telus
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : B0-5A-DA-D1-59-6D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:569:71dc:cf00:4892:be78:1725:b742(Preferred)
   Temporary IPv6 Address. . . . . . : 2001:569:71dc:cf00:3102:51c6:3474:8ee3(Preferred)
   Link-local IPv6 Address . . . . . : fe80::4892:be78:1725:b742%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.74(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : June 14, 2016 10:39:17 AM
   Lease Expires . . . . . . . . . . : June 17, 2016 9:14:45 AM
   Default Gateway . . . . . . . . . : fe80::aa39:44ff:fedf:8258%10
                                       192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 54306858
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-96-9B-0E-B0-5A-DA-D1-59-6D
   DNS Servers . . . . . . . . . . . : 2001:568:ff09:10a::55
                                       2001:568:ff09:10b::122
                                       192.168.1.254
                                       75.153.171.122
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 94-65-9C-D2-85-3D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:3c7d:27c4:30ae:cae1(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3c7d:27c4:30ae:cae1%13(Preferred)
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 402653184
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-96-9B-0E-B0-5A-DA-D1-59-6D
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  node-1w7jr9n24twqrzrke3a0v8lzp.ipv6.telus.net
Address:  2001:568:ff09:10a::55

Name:    google.com
Addresses:  2607:f8b0:400a:800::200e
   209.52.189.119
   209.52.189.84
   209.52.189.109
   209.52.189.89
   209.52.189.104
   209.52.189.88
   209.52.189.123
   209.52.189.114
   209.52.189.98
   209.52.189.93
   209.52.189.94
   209.52.189.113
   209.52.189.99
   209.52.189.108
   209.52.189.118
   209.52.189.103

Pinging google.com [2607:f8b0:400a:809::200e] with 32 bytes of data:
Request timed out.
Reply from 2607:f8b0:400a:809::200e: time=13ms

Ping statistics for 2607:f8b0:400a:809::200e:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 13ms, Average = 13ms
Server:  node-1w7jr9n24twqrzrke3a0v8lzp.ipv6.telus.net
Address:  2001:568:ff09:10a::55

Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
   2001:4998:44:204::a7
   2001:4998:c:a06::2:4008
   98.139.183.24
   98.138.253.109
   206.190.36.45

Pinging yahoo.com [2001:4998:44:204::a7] with 32 bytes of data:
Request timed out.
Reply from 2001:4998:44:204::a7: time=52ms

Ping statistics for 2001:4998:44:204::a7:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 52ms, Average = 52ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 2ms, Average = 1ms
===========================================================================
Interface List
  9...94 65 9c d2 85 39 ......Intel® Dual Band Wireless-AC 3165
 11...94 65 9c d2 85 3a ......Microsoft Wi-Fi Direct Virtual Adapter
 10...b0 5a da d1 59 6d ......Realtek PCIe GBE Family Controller
  7...94 65 9c d2 85 3d ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.74     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.74    276
     192.168.1.74  255.255.255.255         On-link      192.168.1.74    276
    192.168.1.255  255.255.255.255         On-link      192.168.1.74    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.74    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.74    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 10    276 ::/0                     fe80::aa39:44ff:fedf:8258
  1    306 ::1/128                  On-link
 13    306 2001::/32                On-link
 13    306 2001:0:5ef5:79fb:3c7d:27c4:30ae:cae1/128
                                    On-link
 10    276 2001:569:71dc:cf00::/64  On-link
 10    276 2001:569:71dc:cf00:3102:51c6:3474:8ee3/128
                                    On-link
 10    276 2001:569:71dc:cf00:4892:be78:1725:b742/128
                                    On-link
 10    276 fe80::/64                On-link
 13    306 fe80::/64                On-link
 13    306 fe80::3c7d:27c4:30ae:cae1/128
                                    On-link
 10    276 fe80::4892:be78:1725:b742/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
 13    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/16/2016 09:19:06 AM) (Source: HP Active Health) (User: )
Description: Exception while generating JSON: Input string was not in a correct format.

Error: (06/16/2016 09:17:39 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 10.0.10586.306 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: c48

Start Time: 01d1c7ea3246dbd5

Termination Time: 0

Application Path: C:\Windows\explorer.exe

Report Id: bf9502fe-33dd-11e6-9bf1-94659cd2853d

Faulting package full name:

Faulting package-relative application ID:

Error: (06/15/2016 01:17:47 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1188

Error: (06/15/2016 01:17:47 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1188

Error: (06/15/2016 01:17:47 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/14/2016 10:39:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1906

Error: (06/14/2016 10:39:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1906

Error: (06/14/2016 10:39:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/12/2016 02:38:29 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2047

Error: (06/12/2016 02:38:29 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2047

System errors:
=============
Error: (06/16/2016 09:46:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/16/2016 09:46:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/16/2016 09:46:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/16/2016 09:46:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/16/2016 09:46:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/16/2016 09:46:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/16/2016 09:46:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/16/2016 09:46:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/16/2016 09:46:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Error: (06/16/2016 09:46:56 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service failed to start due to the following error:
%%1053

Microsoft Office Sessions:
=========================
Error: (06/16/2016 09:19:06 AM) (Source: HP Active Health)(User: )
Description: Exception while generating JSON: Input string was not in a correct format.

Error: (06/16/2016 09:17:39 AM) (Source: Application Hang)(User: )
Description: explorer.exe10.0.10586.306c4801d1c7ea3246dbd50C:\Windows\explorer.exebf9502fe-33dd-11e6-9bf1-94659cd2853d

Error: (06/15/2016 01:17:47 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1188

Error: (06/15/2016 01:17:47 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1188

Error: (06/15/2016 01:17:47 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/14/2016 10:39:54 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1906

Error: (06/14/2016 10:39:54 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1906

Error: (06/14/2016 10:39:54 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/12/2016 02:38:29 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2047

Error: (06/12/2016 02:38:29 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2047

CodeIntegrity Errors:
===================================
  Date: 2016-06-05 18:50:28.689
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-18 23:18:54.550
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-12 08:20:16.746
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-11 22:51:12.803
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-03 22:40:10.401
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-03 22:40:10.334
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-03 12:33:22.795
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-03 12:33:22.767
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-02 23:45:09.525
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-02 23:45:09.498
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\AVG\Av\avgidsagent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

=========================== Installed Programs ============================

ACP Application (HKLM\...\{C089EFF5-DAE8-93A6-950F-888103D09D28}) (Version: 2015.1204.1152.59 - Advanced Micro Devices, Inc.) Hidden
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 5.00 - Advanced Micro Devices, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Catalyst Control Center Next Localization BR (HKLM\...\{3BD1D01C-ECB9-A2F2-2B7E-46DB18D3F163}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{CBE9B669-0A40-FBAF-3A0C-AECC0013D56D}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{79487460-954C-0685-3100-972F30ECB2B1}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{846922D5-8303-AC31-2514-CF98DE7AC01D}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{2C2FBDF9-9E60-E31C-E8B0-A270397EC1B9}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{4E7E2BBE-41EA-8805-D74F-4AEC9B350407}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{031277F7-4C47-C86A-1E19-3D3E0A911501}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{7F239378-C766-CBA9-34B0-DBAC6BD2A3FC}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{7FC59BAE-DD7C-86F2-CBD7-2A8A468F1D65}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{6A8B4ED1-2D9E-857F-903B-E0C27428767D}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{70E4C4BF-875B-AD68-71F6-EDCB3AA6D358}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{28FAF547-6644-4788-C123-52868D5937EE}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{53ED03FC-4263-AEF4-AF38-FA8B39D4EB50}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{91A6A9A1-CFC8-BC5D-2E47-46C0FDB75C78}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{C437D239-B9BD-1228-E219-BC040D772D02}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{A332A81F-FFC4-A9DB-B82C-B441CCC07DF2}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{6BEE779E-55DF-D8FF-0B53-887B4D2B916C}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{65A0C615-FF11-596D-E9D7-20660DD251E9}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{17F4B9AB-554B-0304-63E4-DF3B43564C6A}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{A50F4EF7-CD73-91CD-AB34-6ACDB3A62369}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{17E049B8-66E3-8C46-B08F-0472FBFAAD2C}) (Version: 2015.1204.1216.22046 - Advanced Micro Devices, Inc.) Hidden
CyberLink PhotoDirector (HKLM\...\{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.5.6713 - CyberLink Corp.) Hidden
CyberLink PhotoDirector (HKLM-x32\...\InstallShield_{5A454EC5-217A-42a5-8CE1-2DDEC4E70E01}) (Version: 5.0.5.6713 - CyberLink Corp.)
CyberLink Power Media Player 14 (HKLM-x32\...\{32C8E300-BDB4-4398-92C2-E9B7D8A233DB}) (Version: 14.0.1.5418 - CyberLink Corp.)
CyberLink PowerDirector 12 (HKLM\...\{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.4.4301 - CyberLink Corp.) Hidden
CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.4.4301 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\{A9CEDD6E-4792-493e-BB35-D86D2E188A5A}) (Version: 6.0.1.4301 - CyberLink Corp.)
DriverUpdate (HKLM-x32\...\{86B53F95-3CEB-40F1-B10B-67263619410B}) (Version: 2.6.2 - Slimware Utilities Holdings, Inc.) Hidden
DriverUpdate (HKLM-x32\...\DriverUpdate) (Version: 2.6.2 - Slimware Utilities Holdings, Inc.)
Dropbox 25 GB (HKLM-x32\...\{597A58EC-42D6-4940-8739-FB94491B013C}) (Version: 1.0.8.2 - Dropbox, Inc.)
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
Evernote v. 5.8.6 (HKLM-x32\...\{FEDC7C10-EF67-11E4-9B07-00505695D7B0}) (Version: 5.8.6.7519 - Evernote Corp.)
GenuTax Standard (HKLM-x32\...\{192EE039-8F4B-4433-807A-1C3F7A9EBE60}) (Version: 1.48 - GenuSource Consulting Inc)
HP Documentation (HKLM\...\HP_Documentation) (Version:  - HP)
HP ESU for Microsoft Windows 10 (HKLM-x32\...\{2CDA0D13-ED4D-4E66-B920-9AE696F9992E}) (Version: 1.1.1 - HP)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.8293.5264 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{61EB474B-67A6-47F4-B1B7-386851BAB3D0}) (Version: 8.2.8.25 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{76272057-98E0-4DC4-AAC3-10C546C47195}) (Version: 14.00.0000 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{D7D5F438-26EF-45AB-AB89-C476FBCF8584}) (Version: 12.4.18.7 - Hewlett-Packard Company)
HP Welcome (HKLM\...\HPWelcome) (Version: 1.0 - Hewlett-Packard Company)
Intel® PRO/Wireless Driver (HKLM\...\{9505cd8b-b062-4d1d-ae3e-600497735a5a}) (Version: 18.11.0000.2944 - Intel Corporation)
Intel® Wireless Bluetooth® (HKLM-x32\...\{1A51AA9E-D4BC-4318-9419-B55EA4C95B3C}) (Version: 17.1.1525.1443 - Intel Corporation)
McAfee LiveSafe - Internet Security (HKLM-x32\...\MSC) (Version: 14.0.1029 - McAfee, Inc.)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.7.133.0 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4693.1005 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
PlaysTV (HKLM-x32\...\PlaysTV) (Version: 1.11.2-r113542-release - Plays.tv, LLC)
Rapport (HKLM-x32\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1609.65 - Trusteer) Hidden
Raptr (HKLM-x32\...\Raptr) (Version: 5.2.1-r113066-release - Raptr, Inc)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10130.29089 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.1.505.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7673 - Realtek Semiconductor Corp.)
StudioTax 2015 (HKLM-x32\...\{10DC0B0F-E7D6-4F37-9CF9-0A76A689AAB0}) (Version: 11.0.8.4 - BHOK IT Consulting)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1218 - SUPERAntiSpyware.com)
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1609.65 - Trusteer)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 7633.26 MB
Available physical RAM: 5151.73 MB
Total Virtual: 8849.26 MB
Available Virtual: 5233.34 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:910.52 GB) (Free:859.48 GB) NTFS
2 Drive d: (Recovery Image) (Fixed) (Total:19.67 GB) (Free:2.53 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-T32G6M7

Administrator            DefaultAccount           Guest                   
sydne                   

========================= Restore Points ==================================

25-05-2016 03:14:50 Removed SlimCleaner Plus
01-06-2016 06:04:49 Installed Rapport
08-06-2016 03:02:16 Installed Rapport

**** End of log ****


Edited by Sammi9834, 16 June 2016 - 11:47 AM.


#4 Sammi9834

Sammi9834
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  • Local time:03:17 PM

Posted 16 June 2016 - 12:23 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2016-06-16
Scan Time: 9:50 AM
Logfile:
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.06.16.04
Rootkit Database: v2016.05.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: sydne

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 291799
Time Elapsed: 9 min, 15 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 2
PUP.Optional.InstallCore, C:\Users\sydne\AppData\Local\Temp\ICReinstall_google-chrome.exe, Quarantined, [2b796598c1d86dc9e673c9eda55c8080],
PUP.Optional.InstallCore, C:\Users\sydne\Downloads\google-chrome.exe, Quarantined, [a400a25b2475c86e6aefa70f16eb6d93],

Physical Sectors: 0
(No malicious items detected)

(end)



#5 Sammi9834

Sammi9834
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  • Local time:03:17 PM

Posted 16 June 2016 - 12:50 PM

Finished much quicker then I anticipated, here is the last log

 

 

 

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 06/16/2016 10:48:14 AM in x64 mode.
Windows Version: Windows 10 Home

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 06/16/2016 10:49:25 AM
Execution time: 0 hours(s), 1 minute(s), and 11 seconds(s)



#6 Broni

Broni

    The Coolest BC Computer


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Posted 16 June 2016 - 06:23 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


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#7 Sammi9834

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Posted 16 June 2016 - 09:15 PM

# AdwCleaner v5.200 - Logfile created 16/06/2016 at 19:11:38
# Updated 14/06/2016 by ToolsLib
# Database : 2016-06-16.2 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : sydne - DESKTOP-T32G6M7
# Running from : C:\Users\sydne\AppData\Local\Microsoft\Windows\INetCache\IE\MUFMDQR3\adwcleaner_5.200.exe
# Option : Clean
# Support : https://toolslib.net/forum

***** [ Services ] *****

[-] Service Deleted : swdumon

***** [ Folders ] *****

[-] Folder Deleted : C:\Users\Public\Documents\Downloaded Installers
[#] Folder Deleted : C:\Users\Public\Documents\Downloaded Installers\{86B53F95-3CEB-40F1-B10B-67263619410B}
[-] Folder Deleted : C:\WINDOWS\Installer\{86B53F95-3CEB-40F1-B10B-67263619410B}
[-] Folder Deleted : C:\Users\sydne\AppData\Local\slimware utilities inc

***** [ Files ] *****

[-] File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Booking.com.lnk
[-] File Deleted : C:\WINDOWS\SysNative\drivers\swdumon.sys

***** [ DLLs ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled tasks ] *****

[-] Task Deleted : driverupdate startup
[-] Task Deleted : DriverUpdate Scan
[-] Task Deleted : YCMServiceAgent

***** [ Registry ] *****

[-] Key Deleted : HKCU\Software\SlimWare Utilities Inc
[-] Key Deleted : HKLM\SOFTWARE\SLIMWARE UTILITIES, INC.
[-] Key Deleted : HKLM\SOFTWARE\SlimWare Utilities Inc
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DriverUpdate
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86B53F95-3CEB-40F1-B10B-67263619410B}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\50D2BAFD096C90345A82B25A790BDF69
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\50D2BAFD096C90345A82B25A790BDF69

***** [ Web browsers ] *****

[-] [C:\Users\sydne\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [2107 bytes] - [16/06/2016 19:11:38]
C:\AdwCleaner\AdwCleaner[S1].txt - [2160 bytes] - [16/06/2016 19:05:56]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [2253 bytes] ##########



#8 Sammi9834

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Posted 16 June 2016 - 09:25 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.6 (04.25.2016)
Operating System: Windows 10 Home x64
Ran by sydne (Administrator) on 2016-06-16 at 19:16:50.77
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

File System: 2

Successfully deleted: C:\WINDOWS\prefetch\DRIVERUPDATE-SETUP.EXE-255D6B11.pf (File)
Successfully deleted: C:\WINDOWS\prefetch\DRIVERUPDATE.EXE-B31C3A0C.pf (File)

 

Registry: 2

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{A378871C-376D-4DCA-881A-E542F01D4753} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{A378871C-376D-4DCA-881A-E542F01D4753} (Registry Key)

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 2016-06-16 at 19:25:01.23
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#9 Sammi9834

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Posted 17 June 2016 - 12:07 AM

No threats found from Sophos.



#10 Broni

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Posted 17 June 2016 - 07:41 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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#11 Sammi9834

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Posted 17 June 2016 - 09:23 PM

The computer is running much better now and I think the slow internet was just Microsoft edge as Mozilla is running very fast. Thank you so much for all of your help I have already done the last few steps. Have a wonderful night!!



#12 Broni

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Posted 17 June 2016 - 09:56 PM

Way to go!! p4193510.gif
Good luck and stay safe :)
 


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#13 Sammi9834

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Posted 22 June 2016 - 12:15 AM

Good evening again, I just had a quick question about the computer you helped me work on a few days ago. It has not been running microsoft edge very well, the internet is really wonky on it and it tends to freeze up the computer to the point where you have to hard reset it. I have my own PC up and running on the same network also with windows 10 and I can run microsoft edge on it with no problems whatsoever, I'm wondering if there's a bit of residue from whatever the virus did to the computer or if it's just the computer hating microsoft edge. Mozilla firefox will run on the computer with no problems though.



#14 Broni

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Posted 22 June 2016 - 07:46 PM

I suggest you create fresh topic in Windows forum.


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#15 Sammi9834

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Posted 22 June 2016 - 07:56 PM

Okay thank you. :)




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