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Win 7 to 10 - loop.


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#1 delease

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Posted 14 June 2016 - 07:48 PM

Well this is a fun one.

Got a laptop to work on. Guy said his laptop started updating to windows 10 ( he didnt want it though ) from win 7 home but he said screw it and let it update. Hour later he checked it and it was stuck in a loop.

Boot up - black screen with underscore at top left - reboots.

That is the cycle.


Can get to bios, can't get to safe mode. Can't get to boot from USB or from DVD.
I pulled the drive and it was able to be read on another computer. Can see windows folder and windows.old. Only guess is the install went batbleep and screwed everything up.

If i attach a bare drive to the laptop, it can read from USB / DVD. Just not when the original drive is in there.

Guessing my options are to copy original drive for backup purposes, then wipe it clean, put it back in the laptop and reinstall win 7 then disable win 10 updates



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#2 TheTripleDeuce

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Posted 14 June 2016 - 08:06 PM

does the cd/dvd drive show up in bios?



#3 delease

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Posted 14 June 2016 - 08:07 PM

does the cd/dvd drive show up in bios?

 

Yep.

I pulled the drive. Was able to be read on another computer so i can access the contents of it.
When the drive was out, USB and DVD were able to be booted from.

 


Edited by delease, 14 June 2016 - 08:08 PM.


#4 TheTripleDeuce

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Posted 14 June 2016 - 08:14 PM

take drive out, change boot order to cd/dvd drive put drive in reboot from dvd/cd, run win 7 repair



#5 delease

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Posted 14 June 2016 - 08:28 PM

take drive out, change boot order to cd/dvd drive put drive in reboot from dvd/cd, run win 7 repair

Its not working. Like i said, when the original drive is in, it won't boot to anything.



#6 TheTripleDeuce

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Posted 14 June 2016 - 08:33 PM

is it a old IDE or a new sata drive?

 

only reason I ask is the IDE drive may need to be made slave drive


Edited by TheTripleDeuce, 14 June 2016 - 08:34 PM.


#7 delease

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Posted 14 June 2016 - 08:40 PM

is it a old IDE or a new sata drive?

 

only reason I ask is the IDE drive may need to be made slave drive

 

sata, on a laptop



#8 TheTripleDeuce

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Posted 14 June 2016 - 08:49 PM

will other drives work in the laptop? (other 2.5" drives)



#9 delease

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Posted 14 June 2016 - 08:56 PM

will other drives work in the laptop? (other 2.5" drives)

 

Yep. When i put a bare drive in, USB and DVD were able to be booted from. Win 10 updated really jacked this thing up



#10 usasma

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Posted 15 June 2016 - 05:18 AM

Plug the hard drive back into the other computer, then run the Seagate Seatools for Windows or the Western Digital Data Lifeguard for Windows. 

 

Both are free at these links:

http://www.seagate.com/support/downloads/item/seatools-win-master/

http://support.wdc.com/downloads.aspx?lang=en


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#11 delease

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Posted 15 June 2016 - 01:21 PM

Running quick and extended tests now. Should be a few hours.

 

Test came up clean. No bad sectors or anything.

Just formatting and reinstalling windows. Thanks for the help.


Edited by delease, 15 June 2016 - 05:35 PM.





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