I have a Dell laptop, where I changed the password back in February. Just to be clear, the password screen I am referring to is the screen, which follows the black screen with the Dell logo, that is colored and has a square image (which can be replaced by the admin) next to the spot to input the admin password to unlock windows/the computer. I was able to successfully login to the computer with the new password several times after the change. Unfortunately around the same time I created the new password, a person I trusted (at the time) knew the new password when I changed it. Shortly thereafter, the situation with that person turned badly and we cut ties with her. We suspect (because it happened right before that person left), she changed the password out of spite. Since then we have been unable to gain access to that laptop. The laptop runs on Windows 8 (or 8.1, not entirely sure) operating system. We have an Asus that has an option to recover (or reset) the password through various means (an email code, phone text message code, etc), as a safe-guard. However, the Dell only has the option to reset the password by inserting a flash drive. We tried this and did not have any luck. I am desperate to gain access to the Dell laptop as it has valuable photos and important documents on it. Please, PLEASE, help me with this.