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Computer Crashes With Games


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#1 Lemonly

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Posted 14 June 2016 - 02:13 PM

Hello and thank you for reading. 

 

I have an issue when playing video games on my computer. I've played games like Fallout 4, Witcher 3, and Overwatch recently. Randomly, it seems that my computer will crash. It will be a random color, usually one that's on the screen (for example, looking at a forest scene in game, my screen will go green) with some darker randomly placed vertical lines. There is no error code box on the screen. The fans then seem to run really high and loud, and I can't do anything but shut the computer down (no CTRL-ALT-DEL); I've also looked for an error code reading on the motherboard, but nothing shows up on the display.

 

The crash only happens when playing video games, never when I am browsing. It also seems to happen randomly, as in I could play for five minutes or five hours. 

 

I've rotated the computer so it has a clear unobstructed path for the fans, but that hasn't seemed to work either. 

 

I've included my specs here: http://speccy.piriform.com/results/54w0lZ6uFssiAXy1uCrxoqx

 

Thank you for reading, if you could help me I would greatly appreciate it! Also I am new to this, so any walkthrough to any fix (or any other necessary information) would be immensely helpful :) Thank you! 



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#2 usasma

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Posted 14 June 2016 - 04:58 PM

Can you tell what fans speed up?

Maybe leave the side off the case and have a look when they speed up (Don't touch anything inside the case when it's on/plugged in)

What I suspect is that your graphics card is overheating - but the fan thing will help to isolate it.

 

You can also run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

The video stress tests will help to test the video cards, but so will watching the temperature monitor while stressing the card.

 

Finally, let the system do this then recover from it and immediately run these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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