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My PC is infected with a rootkit and I need assistance with removal.


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#1 daport6332

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Posted 12 June 2016 - 10:07 PM

I believe that my PC has been infected with a rootkit. I was not aware of this forum until now so I decided to take matters into my own hands. Eset nod and Malware bytes were of no use because any attempt to revert the rootkit would fail. Whenever I started mbam, an error would pop up that it couldnt load the anti rootkit countermeasures. Eset nod couldnt pick up on anything but a few suspicious cookies whenever I scanned. I then decided to go on my other computer and download Kaspersky rescue disk into a usb which I booted the infected computer from. The scan literally took 3 days and didn't go past 33%. Even after the 3 days it didnt pick up anything yet aside from 4 adwares. I stopped the scan and decided to manually delete files that I crosschecked on the internet which is how i came across this forum. I have to attempted to follow the steps of similar cases to no avail. My current issues are: I cannot run exe files such as rkiller or TDSSKiller. Combo fix freezes up at around 90% and ive left it for more than 6 hours at one point. I did however get SuperAntiSpyware to work and it has cleaned up alot of cookies. Google chrome isn't working so I've been forced to use mozilla. USB flashdrives will not work even in safe mode. Ive tried running as administrator but it doesn't work. I am positive that the registries have been tampered with. Any assistance is immensly appreciated and I'm willing to cooperate with just about anything at this point. Thank you in advance.



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#2 HelpBot

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Posted 17 June 2016 - 10:10 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

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#3 HelpBot

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Posted 22 June 2016 - 10:15 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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