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Had to reinstall Windows 7. Can't find a Network Controller.


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11 replies to this topic

#1 JazzMahn

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Posted 11 June 2016 - 08:17 PM

I had a friend bring me his Dell Inspiron Laptop Computer.  He had downloaded Windows 10 and the computer locked up on him.  Once we got it going I tried doing a system restore which didn't work.  I then tried both a system refresh and then a system reset and both went to about 65% and then would not continue due to unknown problem.

 

I finally decided to just reinstall Windows 7 and have all but one thing taken care of.  The computer is a Dell Inspiron Laptop.  I went to Dell's site and downloaded all of the drivers I needed.  I had the Service Tag so I was able to get the proper drivers.  After installation of the drivers I went to Device Manager and checked the status of the drivers.  I have one that is not working.  I've looked all over the internet and several times on the Dell Site but I can find the Network Controller.  I don't know where else to look.  I am able to get on the internet using the Ethernet connection but I can't seem to figure out how to get the Wireless to work. 

 

I've installed all of the wireless drivers on Dell's site.  Please help me with this request for assistance.  I've tried everything and would appreciate any and all suggestions.

 

Thanks in advance

 

 

 



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#2 JohnC_21

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Posted 11 June 2016 - 08:28 PM

You should have a yellow exclamation mark next to your wireless controller in Device Manager. Right click and select properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and Paste the first line into your next post.

 

Edit: Is Windows 7 32bit or 64bit?


Edited by JohnC_21, 11 June 2016 - 08:30 PM.


#3 JazzMahn

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Posted 12 June 2016 - 04:28 AM

Windows 7 is 64 bit.  The Hardware ID from Device Manager is PCI\VEN_14E4&DEV_4727&SUBSYS_00101028&REV_01

 

I thank you for your assistance and look forward to hearing from you shortly.
 



#4 JohnC_21

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Posted 12 June 2016 - 07:05 AM

This is a broadcom chipset and unfortunately Broadcom only provides drivers to OEMs and nowhere else. Is this the driver you downloaded? If not then install. If this is the driver post back. What is the model number of the Dell Inspiron?

 

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=CXW91



#5 JazzMahn

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Posted 12 June 2016 - 08:00 AM

Tried the diver you sent and I was able to install the driver but it did not set up the Network Controller.

 

The laptop is a Dell Inspiron 17 N7010

Going to the Network downloads for this model Inspiron I see a Dell Wireless 1520 Half Mini Card.

There is also a WL 1501 Half Mini Card.

 

I really appreciate your assistance.



#6 JohnC_21

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Posted 12 June 2016 - 08:51 AM

Currently, there are no yellow exclamation marks in Device Manager and the Network Card is detected? Is there a wireless icon in the System Tray?

 

Edit: If you still have the yellow exclamation mark I would download this driver if you have not done so.

 

I would also download and install the following drivers under the Chipset catagory

 

Intel Management Engine

 

Intel Mobile Chipset


Edited by JohnC_21, 12 June 2016 - 08:59 AM.


#7 JazzMahn

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Posted 12 June 2016 - 12:54 PM

There is a yellow exclamation in Device Manager.  It is under the "Other" Category.  It is listed as Network Controller.

 

There is no icon in the tray for Wireless.  Only the Lan Connection.

 

I downloaded all suggested including the Intel Management Engine and Mobile Chipset.

 

None helped.



#8 JohnC_21

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Posted 12 June 2016 - 01:33 PM

Is the Hardware ID on the Network Controller the same one you posted in your post #3?

 

I am looking into another driver from Acer with the same broadcom chipset that seems to also work for HP that was listed on the

pcidatabase.com site.

 

Here is the driver. I would create a restore point before installing it. If it does not work I am not sure what else to try other than perhaps using a USB wifi dongle.


Edited by JohnC_21, 12 June 2016 - 01:40 PM.


#9 JazzMahn

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Posted 12 June 2016 - 02:17 PM

I will try the Acer driver.  It is the exact same hardware id



#10 JazzMahn

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Posted 12 June 2016 - 02:28 PM

It worked.  The Acer Broadcam driver worked perfectly.  I am writing using my wireless connection.   You are a true blessing.

 

Many thanks.



#11 JohnC_21

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Posted 12 June 2016 - 02:40 PM

Your Welcome, 

Amazing the Dell drivers didn't work but the Acer one did. Go figure.



#12 JazzMahn

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Posted 12 June 2016 - 04:14 PM

I'm awestruck.  Thanks so much.  You've really made my day.






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