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windows update fail


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35 replies to this topic

#1 mlhumphrey

mlhumphrey

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Posted 11 June 2016 - 02:55 PM

Hello.  first off - thank you for being here! I am stumped by computer problems. I see that the guide says to list only one problem.  However I have many and I don't know if they are tied in to each other.  I have a Windows 7 with service pack 1 installed.  It's a home premium version.  64 bit.  the problems go back a ways but seemed to have started when I began to explore other search engines and downloaded a few to try (slimjet, comodo, tor).  I cannot update windows.  I get an error 80072EE2.  I did some reading and tried a winsock reset.  I installed and ran a MS fixit tool which only fixed one of two problems, but the computer still cannot update.  I can't remember why I ran sfc /scannow - but there were no issues when I ran it.  the other problems that started are that I can't send an email with attachment in gmail. I can't upload pictures on facebook. videos won't play properly on facebook,  the computer is very very slow.  I have run Norton security scans which usually just show tracking cookies which I remove.  I have installed and have run tuneup utilities, malwarebytes, CC cleaner, I routinely run disk cleaner and clear history. 



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#2 hamluis

hamluis

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Posted 13 June 2016 - 09:24 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 mlhumphrey

mlhumphrey
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Posted 15 June 2016 - 02:12 PM

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Margaret Humphrey (administrator) on 15-06-2016 at 11:53:03
Running from "C:\Users\Margaret Humphrey\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire X1470 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/15/2016 10:59:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/14/2016 06:28:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/14/2016 11:56:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2016 10:53:42 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Adobe Acrobat Reader DC - Update 'Adobe Acrobat Reader DC
 (15.016.20045)' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\TEMP\MSIf4817.LOG.
 
Error: (06/13/2016 10:53:41 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Adobe Acrobat Reader DC -- Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe.  System error 5.  Verify that you have access to that directory.
 
Error: (06/13/2016 10:38:50 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/12/2016 11:22:10 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/11/2016 12:37:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.19018, time stamp: 0x560a0083
Exception code: 0xc0000374
Fault offset: 0x00000000000bffc2
Faulting process id: 0x11d4
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (06/11/2016 12:36:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.19018, time stamp: 0x560a0083
Exception code: 0xc0000374
Fault offset: 0x00000000000bffc2
Faulting process id: 0x1364
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (06/11/2016 12:35:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.19018, time stamp: 0x560a0083
Exception code: 0xc0000374
Fault offset: 0x00000000000bffc2
Faulting process id: 0xa14
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
System errors:
=============
Error: (06/15/2016 12:47:42 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (06/14/2016 01:04:12 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (06/12/2016 02:10:42 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (06/11/2016 11:17:57 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (06/10/2016 11:27:22 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (06/09/2016 02:07:13 PM) (Source: DCOM) (User: )
Description: {ABC01078-F197-4B0B-ADBC-CFE684B39C82}
 
Error: (06/09/2016 02:07:02 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (06/08/2016 02:08:08 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (06/07/2016 11:08:40 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (06/07/2016 02:07:24 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Microsoft Office Sessions:
=========================
Error: (06/15/2016 10:59:23 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/14/2016 06:28:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/14/2016 11:56:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/13/2016 10:53:42 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Adobe Acrobat Reader DCAdobe Acrobat Reader DC
 (15.016.20045)1603C:\Windows\TEMP\MSIf4817.LOG(NULL)(NULL)
 
Error: (06/13/2016 10:53:41 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Adobe Acrobat Reader DC -- Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe.  System error 5.  Verify that you have access to that directory.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (06/13/2016 10:38:50 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/12/2016 11:22:10 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/11/2016 12:37:26 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4ntdll.dll6.1.7601.19018560a0083c000037400000000000bffc211d401d1c418a2f6c498C:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dllece75a2b-300b-11e6-b2a6-f80f412edc45
 
Error: (06/11/2016 12:36:57 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4ntdll.dll6.1.7601.19018560a0083c000037400000000000bffc2136401d1c41886a4e710C:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dlldb61c64d-300b-11e6-b2a6-f80f412edc45
 
Error: (06/11/2016 12:35:57 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4ntdll.dll6.1.7601.19018560a0083c000037400000000000bffc2a1401d1c40a079963b7C:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dllb7b8d5a2-300b-11e6-b2a6-f80f412edc45
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-02-13 06:03:57.156
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-13 06:03:57.047
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.1\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-01-16 10:19:23.240
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-01-16 10:19:23.240
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-01-16 10:17:37.144
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-01-16 10:17:37.144
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-01-16 10:17:33.868
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-01-16 10:17:33.868
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-01-16 10:17:33.727
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-01-16 10:17:33.727
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.3.2.30303 - BitTorrent Inc.)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3502 - Acer Incorporated)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.04.3503 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0609.2011 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3500 - Acer Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.016.20041 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.242 - Adobe Systems Incorporated)
BufferChm (HKLM-x32\...\{E2662C24-B31E-4349-A084-32EB76E8B760}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version:  - )
Canon G.726 WMP-Decoder (HKLM-x32\...\Canon G.726 WMP-Decoder) (Version: 1.1.0.4 - Canon Inc.)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version:  - )
Canon MG4100 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG4100_series) (Version:  - )
Canon MG4100 series On-screen Manual (HKLM-x32\...\Canon MG4100 series On-screen Manual) (Version:  - )
Canon MovieEdit Task for ZoomBrowser EX (HKLM-x32\...\MovieEditTask) (Version: 2.6.0.4 - Canon Inc.)
Canon MP Navigator EX 5.0 (HKLM-x32\...\MP Navigator EX 5.0) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon RAW Image Task for ZoomBrowser EX (HKLM-x32\...\RAW Image Task) (Version: 0.9.3.9 - Canon Inc.)
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Canon Utilities CameraWindow (HKLM-x32\...\CameraWindowLauncher) (Version: 7.1.0.2 - Canon Inc.)
Canon Utilities CameraWindow DC (HKLM-x32\...\CameraWindowDC) (Version: 7.1.0.7 - Canon Inc.)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (HKLM-x32\...\CameraWindowDVC6) (Version: 6.4.2.16 - Canon Inc.)
Canon Utilities MyCamera (HKLM-x32\...\MyCamera) (Version: 6.4.0.5 - Canon Inc.)
Canon Utilities MyCamera DC (HKLM-x32\...\MyCameraDC) (Version: 7.0.1.8 - Canon Inc.)
Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.21.45 - Canon Inc.)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (HKLM-x32\...\RemoteCaptureTask) (Version: 1.7.1.9 - Canon Inc.)
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.1.0.20 - Canon Inc.)
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.1.0.8 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.18 - Piriform)
clear.fi (HKLM-x32\...\{14C4C3B6-F1F4-401F-8C86-03E8E19AAC8C}) (Version: 1.0.1517_36458 - CyberLink Corp.) Hidden
clear.fi (HKLM-x32\...\{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 1.0.1720.15 - CyberLink Corp.) Hidden
clear.fi (HKLM-x32\...\{B906C11A-D193-4143-9FA7-E2EE8A5A8F21}) (Version: 9.0.7713 - CyberLink Corp.) Hidden
clear.fi (HKLM-x32\...\InstallShield_{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 1.0.1720.15 - CyberLink Corp.)
clear.fi Client (HKLM-x32\...\{43AAE145-83CF-4C96-9A5E-756CEFCE879F}) (Version: 1.00.3500 - Acer Incorporated)
Color LaserJet 1600 (HKLM-x32\...\HP-Color LaserJet 1600) (Version:  - )
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Destination Component (HKLM-x32\...\{D0E39A1D-0CEE-4D85-B4A2-E3BE990D075E}) (Version: 090.000.091.086 - Hewlett-Packard) Hidden
DeviceManagementQFolder (HKLM-x32\...\{AB5D51AE-EBC3-438D-872C-705C7C2084B0}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
DocProc (HKLM-x32\...\{001E7FB6-BB6B-4ED0-BEDC-B5404ED96D4E}) (Version: 9.0.0.0 - Hewlett-Packard) Hidden
DocProcQFolder (HKLM-x32\...\{87E2B986-07E8-477a-93DC-AF0B6758B192}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Driver Support (HKLM-x32\...\{597FB4A5-DD86-4316-A410-7E8074CC2CCE}) (Version: 9.1.4.4 - PC Drivers Headquarters, LP)
eSupportQFolder (HKLM-x32\...\{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.84 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{43D16DA8-BF42-3C62-89D3-3AD47829DC2E}) (Version: 3.10.2.10212 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 2.05.3505 - Acer Incorporated)
HP Imaging Device Functions 9.0 (HKLM\...\HP Imaging Device Functions) (Version: 9.0 - HP)
HP Photosmart Essential (HKLM-x32\...\{EB21A812-671B-4D08-B974-2A347F0D8F70}) (Version: 1.12.0.46 - HP)
HP Scanjet 8270 9.0 (HKLM\...\{FF149BEA-287F-4cf6-A1EC-9AB6E9CF1399}) (Version: 9.0 - HP)
HP Update (HKLM-x32\...\{8C6027FD-53DC-446D-BB75-CACD7028A134}) (Version: 4.000.006.002 - Hewlett-Packard)
hpg8270 (HKLM-x32\...\{69840491-89E3-4DDE-93AA-7B09033D5099}) (Version: 6.0.0.0 - Hewlett-Packard) Hidden
hpg8270QFolder (HKLM-x32\...\{CEC384BB-09FA-4940-91C0-4DE29402A827}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{AEA07F97-9088-497c-8821-0F36BD5DC251}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3501 - Acer Incorporated)
Java 8 Update 91 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418091F0}) (Version: 8.0.910.14 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Mavis Beacon Teaches Typing Deluxe 16 (HKLM-x32\...\Mavis Beacon Teaches Typing Deluxe 16) (Version:  - )
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 46.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 46.0.1 (x86 en-US)) (Version: 46.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 46.0.1.5966 - Mozilla)
Mozilla Thunderbird 38.6.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 38.6.0 (x86 en-US)) (Version: 38.6.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Music Manager (HKCU\...\MusicManager) (Version:  - Google, Inc.)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.2.12000.21.100 - Nero AG)
Nero Multimedia Suite 10 Essentials (HKLM-x32\...\{62BF4BD3-B1F6-4FA2-8388-CC0647ACBF86}) (Version: 10.5.10300 - Nero AG)
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.2.11600.14.100 - Nero AG)
Nero Update (HKLM-x32\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.0018 - Nero AG)
Norton Security (HKLM-x32\...\NS) (Version: 22.6.0.142 - Symantec Corporation)
PanoStandAlone (HKLM-x32\...\{730837D4-FF5E-48DB-BA49-33E732DFF0B3}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PxMergeModule (HKLM-x32\...\{024521CF-C07E-4F8E-8481-0D75695E03AF}) (Version: 1.00.0000 - Your Company Name) Hidden
RealDownloader (HKLM-x32\...\{AF7EBCA4-9FAF-4DC8-8D09-67854BB84D34}) (Version: 1.3.0 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 16.0) (Version: 16.0.0 - RealNetworks)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.45.516.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6392 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
RPS CADR (HKLM-x32\...\{D09626A1-E4AA-415B-87AA-3C0F300B32EA}) (Version: 9.0.54 - Radialpoint SafeCare Inc.) Hidden
RPS CRT (HKLM-x32\...\{0029483A-811E-490D-8669-B0DDED74584B}) (Version: 9.0.54 - Radialpoint SafeCare Inc.) Hidden
Scan (HKLM-x32\...\{2F28B3C9-2C89-4206-8B33-8ADC9577C49B}) (Version: 9.0.0.0 - Hewlett-Packard) Hidden
ScannerCopy (HKLM-x32\...\{CEC0C2C2-921F-4EB8-8D7E-4F2F03ED02AA}) (Version: 9.0.0.0 - Hewlett-Packard) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Skype™ 7.24 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.24.104 - Skype Technologies S.A.)
SolutionCenter (HKLM-x32\...\{BCD6CD1A-0DBE-412E-9F25-3B500D1E6BA1}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
TELUS Support Centre (HKLM-x32\...\TELUS) (Version:  - )
TuneUp Utilities 2013 (HKLM-x32\...\{C4ABDBC8-1C81-42C9-BFFC-4A68511E9E4F}) (Version: 13.0.2013.194 - TuneUp Software) Hidden
TuneUp Utilities 2013 (HKLM-x32\...\TuneUp Utilities 2013) (Version: 13.0.2013.194 - TuneUp Software)
TuneUp Utilities Language Pack (en-US) (HKLM-x32\...\{A6F5703D-A4B1-4857-9EDD-DC0ABBBB0D96}) (Version: 13.0.2013.194 - TuneUp Software) Hidden
WebReg (HKLM-x32\...\{29FA38B4-0AE4-4D0D-8A51-6165BB990BB0}) (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3503 - Acer Incorporated)
Windows 7 USB/DVD Download Tool (HKLM-x32\...\{3577E42B-3347-4EB8-BFDA-D36E8ED3C519}) (Version: 1.0.24.0 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Resource Kit Tools - SubInAcl.exe (HKLM-x32\...\{D3EE034D-5B92-4A55-AA02-2E6D0A6A96EE}) (Version: 5.2.3790.1164 - Microsoft Corporation)
WinRAR 4.10 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.10.0 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 92%
Total physical RAM: 3796.94 MB
Available physical RAM: 302.91 MB
Total Virtual: 7592.09 MB
Available Virtual: 3194.18 MB
 
========================= Partitions: =====================================
1 Drive c: (Acer) (Fixed) (Total:911.88 GB) (Free:828.19 GB) NTFS
2 Drive d: (HP_CLJ_1600) (CDROM) (Total:0.2 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
User accounts for \\MARGARETHUMPHRE
 
Administrator            Guest                    Margaret Humphrey        
Norm Humphrey            
 
 
**** End of log ****
 
 
 
I downloaded speccy but it is WinRar, does not look anything like your instructions and doesn't have a publish snapshot under the file tab.

Edited by hamluis, 19 June 2016 - 03:18 PM.


#4 mlhumphrey

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Posted 15 June 2016 - 02:32 PM

http://speccy.piriform.com/results/ZpRKejdwvEwxYHy81C80JJK



#5 mlhumphrey

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Posted 16 June 2016 - 02:39 PM

hello??? I hope I did the step on speccy correctly.  please let me know if this is what you asked for.  thank you so much.



#6 FreeBooter

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Posted 16 June 2016 - 08:43 PM

Download batch script i attached to my post run the batch script as a administrator to reset Windows update components. After you accept to restart your computer check for new Windows updates. If this batch script wont solve the issue download and execute [attachment=181505:RestoreWindowsServices.bat] batch script as administrator to restore Windows services to there default startup settings.
 

Attached File  ResetWindowsUpdateComponents.bat   71.74KB   755 downloads

 


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#7 mlhumphrey

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Posted 17 June 2016 - 03:51 PM

tried doing these steps but I don't know if I did either properly.  the resotrewindowsservces.bat just says you must be an administrator to do.



#8 Wolverine 7

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Posted 17 June 2016 - 05:56 PM

the resotrewindowsservces.bat just says you must be an administrator to do.

 

Just right click on the Bat file and choose"Run as administrator" from the context menu.



#9 mlhumphrey

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Posted 19 June 2016 - 03:06 PM

hi. thanks for that help.  so I did both steps and the computer rebooted. I tried to update but it still fails and I get the same error message of 80072EE2.



#10 mlhumphrey

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Posted 19 June 2016 - 03:09 PM

now when I try to update it says the "system is not running".  I rebooted before trying to update.



#11 Wolverine 7

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Posted 19 June 2016 - 04:42 PM

Ok,im guessing the Windows Update service is failing to start,since Hamluis and Freebooter have been helping you we should wait and see what they suggest as they,re both more experienced than me..in the meantime i would suggest you run the system file checker,and i,ll folow

 

Instructions here (use option two)

 

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

Let us know how that goes or if you need any assistance with it.



#12 FreeBooter

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Posted 19 June 2016 - 05:44 PM

Follow the instructions at Microsoft website url link is below.



"Windows Update error 80072ee2"
http://www.bleepingcomputer.com/forums/t/617090/windows-update-fail/#entry4023374

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#13 Willy22

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Posted 20 June 2016 - 07:03 AM

- The process "Wmpnetwk.exe" eats up over 50% of all memory. Install Cleanmem to reduce memory usage and let it collapse the file cache as well. It improves overall system performance.

http://www.pcwintech.com/cleanmem

- Are you using regularly using Windows Media Player ? Are you sharing music with another user ? If not then disable WM Player. And use another media player (e.g. VLC Player).

- The installation of Windows 10 failed multple times. Do you want to upgrade to Windows 10 ? If not, then run this program: GWXControl

- Remove the "Tune Up Utilities".

http://ultimateoutsider.com/downloads/

- Run "Tweaking's Windows Repair" . It can repair a whole bunch of things in Windows 7 (incl. Windows Update).

http://www.bleepingcomputer.com/download/windows-repair-all-in-one/

 

Disable (temporarily) internet & antivirus, make a backup (Step 5), and run all the repairs. The program will take about 30 minutes to run all repairs.


Edited by Willy22, 20 June 2016 - 07:19 AM.


#14 Wolverine 7

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Posted 20 June 2016 - 11:21 AM

- The process "Wmpnetwk.exe" eats up over 50% of all memory. Install Cleanmem to reduce memory usage and let it collapse the file cache as well. It improves overall system performance.

http://www.pcwintech.com/cleanmem

- Are you using regularly using Windows Media Player ? Are you sharing music with another user ? If not then disable WM Player. And use another media player (e.g. VLC Player).

- The installation of Windows 10 failed multple times. Do you want to upgrade to Windows 10 ? If not, then run this program: GWXControl

- Remove the "Tune Up Utilities".

http://ultimateoutsider.com/downloads/

- Run "Tweaking's Windows Repair" . It can repair a whole bunch of things in Windows 7 (incl. Windows Update).

http://www.bleepingcomputer.com/download/windows-repair-all-in-one/

 

Disable (temporarily) internet & antivirus, make a backup (Step 5), and run all the repairs. The program will take about 30 minutes to run all repairs.

 

I suggest you follow Freebooter advice before trying anything else,hes one of the more advanced techs at Bleeping computer...clearmem was a great little program for xp but win  7 handles memory usage far betterand doesnt really require memory optimisers...you could certainly disable windows media player file sharing if you dont use it.

 

Windows All in One is great but i would still follow the Microsoft article linked by Freeboot  before giving that a go.



#15 Willy22

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Posted 20 June 2016 - 01:21 PM

- What Microsoft article ? I see no link. And "Freebooter" points to a reply in this thread.






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