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hi....new to this forum and need help


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2 replies to this topic

#1 gungadin888

gungadin888

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Posted 11 June 2016 - 02:47 AM

Hi everybody!
pls excuse me uf im nit following protocol on here!

im running winxp professional pack 3 on my ibm lenovo t60 laptop
recently, my laptop has started hanging up at startup...
the blue running image under the windows logo stops after 2 or 3 scans

i tried restarting several times but same again.
It even hangs up in safe mode

anyway, i had an old winxp disk whuch i managed to boot off
to get the laptop running

however, after it has booted uo and my desktop appears, soon as
i move the cursor, the whole thing freezes again

so in desperation, i ran the tdskiller, malwarebytes, hitmanpro, zemana,
adw cleaner and it worked ok for a while, but suddenly it froze again

i dont have the original winxp disk so cant do a clean install...
i wouldnt know how to anyway!

have AVG and Zonealarm installed


can anybody here please kindly help?

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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 14 June 2016 - 08:47 AM

Greetings gungadin888 and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Did any of those programs find malware? If so, could you provide that information.

Please run the following for me.

===================================================

Seagate Seatools for DOS

----------
  • Please download SeaTools for DOS and create a bootable CD as instructed here and save it to your desktop
  • NOTE: If you have any difficulty booting up with this version, please use one of the legacy versions of SeaTools for DOS
  • If you do not have ISO burning software on your computer download and install Active@ ISO Burner then create a bootable disk with the downloaded file
  • Boot your computer using the CD you just created. If necessary see here for instructions about how to boot to CD
  • After the program loads click I Accept
  • Left Click on your hard drive listed under Drive List (if you have a Seagate hard drive take special note of the caution below)
  • Click Basic Tests, then select Long Test
  • Allow the process to run, which may take up to 3 hours, and report the findings in your reply
  • If the results indicate your hard drive failed the test and you have a Seagate hard drive installed DO NOT follow up on the suggestion to allow the program to attempt to resolve the issue. Doing so may cause permanent loss of data
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it. :thumbsup2:
  • Malware?
  • Seatools results

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 22 June 2016 - 03:25 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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