Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot install any USB audio interface software/driver


  • Please log in to reply
5 replies to this topic

#1 od22

od22

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:12:17 PM

Posted 10 June 2016 - 12:44 PM

Hoping someone might be able to help with this, as it's driving me crazy. I seem to have an issue whenever I try to install a USB audio interface which I thought was restricted to my old interface (which I managed to get to work with the help of tech support by manually adding the driver via the device manager), but I just bought a new Audient id22 interface and no matter what I do I cannot run the installation software. When I run the setup.exe I get the following message:  

 

"Driver Setup has stopped working", with the details below:

Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Driver Setup
Application Version: 3.20.0.0
Application Timestamp: 4a2ae2f5
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0099af2f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

I've done some research and discovered that there may be an issue with the Windows DEP (Data Execution Prevention), so I turned it off for the installer file (both the archived .exe downloaded from the website, and the setup.exe file it contains, which I accessed by unpacking the archived file). This resulted in my getting the same crash but with a different error:

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Driver Setup
Application Version: 3.20.0.0
Application Timestamp: 4a2ae2f5
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000096
Exception Offset: 05708b1c
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

I've also tried running it in safe mode, in compatibility mode, and with run as administrator checked. Does anyone have a clue what might be causing this? Thanks...


Oh, forgot to add system info: 

 

Windows 7 64 bit SP1
AVG Antivirus (tried disabling this to run the Audient installer, made no difference)

Hardware
Intel i7 2600k
16GB ram
2x UAD1 PCI-E
1x UAD 1 PCI
Gigabyte AMD R9 270 Graphics card
Samsung SSD 256GB
2x Sandisk SSD 1TB
TP-Link Wifi adapter
iLok / E-Licenser dongles


Edited by od22, 10 June 2016 - 12:47 PM.


BC AdBot (Login to Remove)

 


#2 JohnC_21

JohnC_21

  • Members
  • 24,291 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:17 AM

Posted 10 June 2016 - 01:03 PM

The download page for the ID22 shows both a driver download and Windows Installation Software Download but the Installation Software only lists XP and Vista. 

 

I would contact Audient and explain the problem. If confirmed the software is indeed for only XP and Vista you may be able to get it to run using compatibility mode.

 

https://audient.zendesk.com/hc/en-us/requests/new

 

http://www.howtogeek.com/howto/10436/using-program-compatibility-mode-in-windows-7/



#3 od22

od22
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:12:17 PM

Posted 10 June 2016 - 01:15 PM

Thanks John - I have actually been in touch with Audient and they don't seem able to help, they say they can't replicate the problem and just keep sending me different versions of the driver. There is actually a version of the software for Win 7 at https://audient.com/products/downloads/id22, I've downloaded both the driver and that and get the same problem with each...



#4 JohnC_21

JohnC_21

  • Members
  • 24,291 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:17 AM

Posted 10 June 2016 - 01:31 PM

I would PM a moderator and ask them to move your thread to the Crash Forum where they can look at your crash logs.



#5 hamluis

hamluis

    Moderator


  • Moderator
  • 56,092 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:17 AM

Posted 10 June 2016 - 06:35 PM

Topic moved...please read and follow the instructions provided for posting in the BSOD/Crash Forum:  How to receive help diagnosing Blue Screens and Windows crashes - http://www.bleepingcomputer.com/forums/topic176011.html .

 

Thanks :).

 

Louis
 



#6 od22

od22
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:12:17 PM

Posted 12 June 2016 - 05:28 AM

Thanks hamluis - have had a read of the forums posts, have started a spyware scan but as it's not a complete system crash I don't have a crashdump file to post, just the appcrash messages in my first post. Hope someone might be able to help diagnose the problems on the basis of those.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users