Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Getting BSODs even after system restore and factory reset

  • Please log in to reply
2 replies to this topic

#1 JosephLee


  • Members
  • 4 posts
  • Local time:09:16 AM

Posted 10 June 2016 - 11:22 AM

I just had a factory reset for my Windows 7, and then trying to install Windows Update. I installed 20 at a time and after 3 times doing that, the Windows Update search takes a long time of 3 hours and during that time, I decided to install WSUS Offline and use it but then a BSOD occurs.

I then used System Restore to a point before the installation of WSUS Offline and on startup, there is only black screen with a non-responding cursor. I then used the power button and started the computer again and met with the same result and on the third try, I was able to get past the black screen but when I opened Google Chrome, another BSOD occurs. After that, the black screen comes and goes after startup, but BSOD will always happen.

At this time, I decided to factory reset the computer again, but the results are still the same. I used checkdisk but it only fix the problem temporarily, another BSOD occurs after quite some time. The only way for this computer is to run without BSOD is through Safemode. I already attached the DumpFileCollection but unable to get performance report due to error attempting to generate the report.

OS- Windows 7 Home Premium SP1
Original installed OS:Win7
OEM version

BIOS was installed in 2012
Just recently factory reset

CPU: Processor Intel® Core™ i5-2450M CPU @2.50GHz, 2494 Mhz, 2 Cores, 4 Logical Processors

Video Card: AMD Radeon HD 6370M and Mobile Intel ® HD Graphics

Lenovo G470 Laptop

Attached Files

Edited by JosephLee, 10 June 2016 - 11:23 AM.

BC AdBot (Login to Remove)


#2 JosephLee

  • Topic Starter

  • Members
  • 4 posts
  • Local time:09:16 AM

Posted 10 June 2016 - 08:24 PM

It seems that I may have fixed the problems now that the computer can last longer than an hour without BSOD by uninstalling the video drivers using Display Driver Uninstaller on safe mode and then reinstalling the latest drivers from the manufacturers.

#3 usasma


    Still visually handicapped (avatar is memory developed by my Dad

  • BSOD Kernel Dump Expert
  • 25,091 posts
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:16 PM

Posted 11 June 2016 - 05:08 PM

I'm happy to hear that you've fixed the problem.

The following suggestions may help to keep the system running smoothly:


Only 51 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device has problems in Device Manager:


Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.

This device is updated by Windows Update.  Please get all available Windows Updates


Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

All of the memory dumps are STOP 0x116 errors.  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Fri Jun 10 23:23:22.615 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061016-24258-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime:0 days 0:11:02.004
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :atikmpag.sys ( atikmpag+7408 )
BugCheck 116, {fffffa80048424e0, fffff88002ec3408, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arg1: fffffa80048424e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88002ec3408, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Jun 10 23:23:22.615 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
vmuvcflt.sys                Mon Aug 16 05:28:48 2010 (4C6904D0)
BPntDrv.sys                 Thu Sep  2 04:23:31 2010 (4C7F5F03)
L1C62x64.sys                Mon Sep 27 02:36:23 2010 (4CA03B67)
RtsUVStor.sys               Thu Sep 30 04:45:23 2010 (4CA44E23)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
fbfmon.sys                  Wed Nov 24 04:42:09 2010 (4CECDDF1)
athrx.sys                   Wed Nov 24 14:33:22 2010 (4CED6882)
AcpiVpc.sys                 Fri Nov 26 03:40:25 2010 (4CEF7279)
iaStor.sys                  Fri Feb 18 11:10:50 2011 (4D5E9A0A)
CHDRT64.sys                 Thu Mar 10 04:01:32 2011 (4D78936C)
igdpmd64.sys                Fri Mar 25 21:17:43 2011 (4D8D3EB7)
SynTP.sys                   Fri Apr  8 11:30:55 2011 (4D9F2A2F)
vm331avs.sys                Tue Jun 14 23:51:17 2011 (4DF82C35)
atikmpag.sys                Tue Nov  1 22:24:06 2011 (4EB0A9C6)
atikmdag.sys                Tue Nov  1 23:08:40 2011 (4EB0B438)
mfehidk.sys                 Fri Jun 13 12:28:09 2014 (539B2699)
mfewfpk.sys                 Fri Jun 13 12:28:21 2014 (539B26A5)
mfeavfk.sys                 Fri Jun 13 12:29:02 2014 (539B26CE)
mfencbdc.sys                Wed Aug 20 11:01:10 2014 (53F4B836)
**************************Fri Jun 10 23:11:15.693 2016 (UTC - 4:00)**************************
mfeapfk.sys                 Fri Jun 13 12:28:47 2014 (539B26BF)
mfefirek.sys                Fri Jun 13 12:30:21 2014 (539B271D)
cfwids.sys                  Fri Jun 13 12:30:46 2014 (539B2736)
**************************Fri Jun 10 23:01:50.056 2016 (UTC - 4:00)**************************
mfehidk.sys                 Tue Jan 15 13:21:15 2013 (50F59E1B)
mfewfpk.sys                 Tue Jan 15 13:21:30 2013 (50F59E2A)
mfeavfk.sys                 Tue Jan 15 13:22:16 2013 (50F59E58)
mfeavfk01.sys               Tue Jan 15 13:22:16 2013 (50F59E58)
mfehidk01.sys               Fri Jun 13 12:28:09 2014 (539B2699)
**************************Fri Jun 10 22:04:17.469 2016 (UTC - 4:00)**************************
mfehidk.sys                 Wed Mar  2 19:01:10 2011 (4D6EDA46)
mfewfpk.sys                 Wed Mar  2 19:01:25 2011 (4D6EDA55)
mfeavfk.sys                 Wed Mar  2 19:02:29 2011 (4D6EDA95)
mfehidk01.sys               Tue Jan 15 13:21:15 2013 (50F59E1B)
mfeapfk.sys                 Tue Jan 15 13:21:56 2013 (50F59E44)
mfefirek.sys                Tue Jan 15 13:24:04 2013 (50F59EC4)
cfwids.sys                  Tue Jan 15 13:24:37 2013 (50F59EE5)
**************************Fri Jun 10 15:20:58.475 2016 (UTC - 4:00)**************************
mfenlfk.sys                 Wed Mar  2 19:01:47 2011 (4D6EDA6B)
mfefirek.sys                Wed Mar  2 19:05:07 2011 (4D6EDB33)
**************************Fri Jun 10 09:46:53.528 2016 (UTC - 4:00)**************************
cfwids.sys                  Wed Mar  2 19:05:57 2011 (4D6EDB65)




My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users