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Wireless Adapter not connected


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#1 SomeEdgyName

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Posted 09 June 2016 - 07:59 PM

Hiya, first time poster, long time reader here. My wireless adapter, a Qualcomm Atheros AR9485, periodically seems to "shut off". I lose internet connectivity, become unable to connect or find any networks, and my adapter's status in network manager has a red x and says "Not Connected". I'm unable to disable or reconnect the adapter, diagnosing it leads to a message saying that the problem cannot be found and the only way i've gotten it to work again is to restart or force shut down my laptop. After doing that, sometimes it'll be disabled or still say not connected, however, diagnosis works now, and will claim that network connectivity is turned off, which is easily fixed. I have no idea what's causing this, and after performing a full factory reset for an unrelated reason, the issue still persists. I did manage to save some event logs from around the last time this happened, but i have no idea what any of them mean. Allowing the laptop to turn off the device to save power has also been unchecked. Help would be greatly appreciated, this has been plaguing me for weeks now.
(Can't attach my event logs, so i'll post the general info instead)
6/9/2016 8:28:12 PM McAfee Service Controller Event ID 1 Task Category: None(All are Task Category: None)
The mfevtp MMS Service entered the running state.
6/9/2016 8:28:13 PM BROWSER Event ID 8033
The browser has forced an election on network \Device\NetBT_Tcpip_{AE178B96-B659-4DAB-991D-78986B9BF668} because a master browser was stopped.
6/9/2016 8:28:13 PM Service Control Manager Event ID 7036
The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.
6/9/2016 8:28:13 PM Service Control Manager Event ID 7042
The TCP/IP NetBIOS Helper service was successfully sent a stop control.

 The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)]

6/9/2016 8:28:14 PM Service Control Manager Event ID 7036
The TCP/IP NetBIOS Helper service entered the stopped state.

Edited by Queen-Evie, 10 June 2016 - 08:48 AM.
moved from Windows 7 to Networking


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#2 Wizu

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Posted 10 June 2016 - 04:33 AM

Hi There,

 

This is my first time posting in here too, I am sorry if my english is not so good, I try what i can to help...

 

i not sure have you try the following. what is the model of your notebook? As i understand that you say that you did a diagnosis, can you let us know what kind of diagnosis is it.

 

1) Is this diagnosis done in Windows or via Bios diagnosis (where when system start up, you press F2 to go in to System diagnosis.. example for HP model)

As from experience when i call up those tech support (Eg: HP or Lenovo), they will ask you this question. Mostly, the best option to diagnosis is via the bios

So, can you try this and see if you get any error message...

So far from your error message, the first think i can think of is the driver.... or some conflict some where

 

 

2) As from what you say, full factory reset... as in a full fresh OS re-installation to factory default (where it is like when we first time switch on our new computer)... Coz i trying to understand is that factory reset or just Windows System Restore.


When i just did a google, base on your Wifi model, it seems to be a HP notebook, have you try to install the latest Wifi Driver?
http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_123851_1

If it is not HP, Pls try to update your Wifi Driver from your notebook Maker.

 

 

3) Next, i am suspect that it could be the hardware issue/faulty, Maybe the wifi card or motherboard.... if you have done a clean re-install of your Windows and install to the latest driver and all fail, it is possible is the hardware.... Is this is so, pls contact your Notebook vendor for a onsite service if your notebook warranty cover it or if your notebook still under warranty

 

 

4) Have you try scan for malware/virus, Eg: JRT, malwarebtye..... etc etc

 

 

Hope this help.....

Cheer


Edited by Wizu, 10 June 2016 - 04:38 AM.


#3 SomeEdgyName

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Posted 10 June 2016 - 05:19 AM

My notebook model is an Asus K55VD, and the diagnosis was done in windows in the network and sharing center(Diagnose this connection). Yes, i do mean a full reset to OS default. Device manager says the latest drivers for my software have been installed. I've done a few scans using malwarebytes, and mcafee and they've found nothing. Really hoping it isn't a hardware issue, my warranty expired years ago. Ran some tests using asus pc diagnostics software, the adapter passed all the tests. Here's a screenshot.

https://gyazo.com/b1eed4862004adf8a2350a843824fb0a


Edited by SomeEdgyName, 10 June 2016 - 08:08 AM.


#4 Wizu

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Posted 10 June 2016 - 08:01 AM

Hmm, if you have done a full reset or full format and re-install of windows and driver, it should be working..... have you try to download all driver and chipset from your asus website, link as below..... if all scan are done and nothing can be found, i am worry that it could be the hardware issue.

 

Another method i can think of is........ if you have another notebook, you can try swap the wifi card.....

Or try to check is there any lose connection (eg lose connection cable)  or try re-connect the wifi card (you may have to open the casing),

 

i am using a HP notebook hence when i open my casing i can access to ram, hdd and wifi so... it also depend on your model... some notebook maybe hard to open

 

Other then that i can only think of install latest driver and chipset....

 

Last few option is to update motherboard Bios and reset it to default.

Else.... My last option is.... if it is Win7.... then try upgrade it to Win10.... and see how it goes (Hope it can support Win10)

 

 

 

If all fail, maybe it is hardware issue already

 

 

English
https://www.asus.com/us/Notebooks/K55VD/HelpDesk_Download/

Japanese
https://www.asus.com/jp/Notebooks/K55VD/HelpDesk_Download/

 

Official AR9485 wifi driver

https://www.atheros-drivers.com/atheros-wireless-drivers.html


Edited by Wizu, 10 June 2016 - 08:16 AM.


#5 SomeEdgyName

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Posted 10 June 2016 - 08:31 AM

Going to attempt to update the bios and other things. Opening up the casing isn't something i really want to attempt to do and possibly damage something, so i'll leave that for a last resort. I'll post again if it happens even after the updates, thanks for all the help.


Edited by SomeEdgyName, 10 June 2016 - 08:31 AM.


#6 Wizu

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Posted 10 June 2016 - 08:42 AM

Sure, no problem.... i hope my suggestion help..... As this is what i do my past troubleshooting......

waiting for your good news

 

i agree, opening the casing is something to last resort........ unless the casing is easy to open like HP ProBook, Unless it something like Lenovo X250 then it is hard

Yes you need to be careful by opening the casing.



#7 dc3

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Posted 10 June 2016 - 10:31 AM

How are you connecting to your ISP?

 

Example:  wifi > router > modem.  

 

 
Please download and install Farbar Service Scanner.
 
When FSS opens you will see an image like the one below.  
 
FSS1_zpsed396cd9.png
 
Place checks in all of the boxes and then click on Scan
 
When the Scan is complete a log similar to the one below will open.  Copy and then paste this in your topic.
 
FSS2_zps8ffbee2d.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 SomeEdgyName

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Posted 10 June 2016 - 11:34 AM

Farbar Service Scanner Version: 27-01-2016
Ran by mck (administrator) on 10-06-2016 at 12:32:38
Running from "C:\Users\mck\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Google.com is unreachable
Attempt to access Yahoo.com returned error: Yahoo.com is unreachable


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

I'm connecting to my isp via wifi.


Edited by SomeEdgyName, 10 June 2016 - 11:41 AM.


#9 dc3

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Posted 10 June 2016 - 11:49 AM

Did you place a check in each box in the Farbar Service Scanner?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 SomeEdgyName

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Posted 10 June 2016 - 12:20 PM

Fairly certain i did, but if not, here's another log with every box checked.

 

Farbar Service Scanner Version: 27-01-2016
Ran by mck (administrator) on 10-06-2016 at 13:18:53
Running from "C:\Users\mck\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Attempt to access Google.com returned error: Google.com is unreachable
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****



#11 SomeEdgyName

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Posted 10 June 2016 - 05:53 PM

After updating/repairing/downloading drivers from https://www.asus.com/us/Notebooks/K55VD/HelpDesk_Download/

the issue is still here. This time, i couldn't use the diagnostic tool, it wouldn't open. However, in my connection list, it says i was connecting to my wifi which didn't finish. In network and sharing center, the red x and the "Not Connected" status was still there.

Not sure if this is related at all, but after checking the driver properties in device manager, hitting ok to close the window caused the adapter to become disabled, and i was unable to turn it back on. My toolbar icon didn't change to show i was disconnected. This hasn't happened again.


Edited by SomeEdgyName, 10 June 2016 - 06:58 PM.


#12 Wizu

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Posted 10 June 2016 - 09:46 PM

ouch this sound bad, anyway just asking so far we know that the Wifi has issue, what about LAN can your Lan work?
Btw, do your motherboard/bios have any inbuilt diagnostic tool? when you Press something like F2, F10, F12 to enter bios mode then system diagnostic to do a scan from bios.

Have you try to reinstall your diagnostic tool?? Or what is the error message for diagnostic tool? just unable to open?


1) When you used your Wifi, are you able to connect to other wifi for example your neighbor or your mobile 3G wifi?
if you can connect to other Wifi, and after a few movement your wifi will fail?

* Coz, i like to just ensure there no other setting on the wifi setting, like prefix IP or dns


2) Do you have other software install, and it may cause some conflict? As i only assume that this is a newly install Win7, and with the basic Driver install.


3) Can you provide some print screen of the error, below is my wifi... it is the same as you your.
Maybe you can try to remove/uninstall the driver from device manager,

and reboot

then reinstall the driver again.

 

Mine is from HP: Here is the driver not sure will it work
http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64676.exe

 

 

Wifi_01.png

 

 

Last, i can only think of the following, both from bleepingcomputer site

Windows Repair (All In One) 3.9.1 Download
http://www.bleepingcomputer.com/download/windows-repair-all-in-one/

 

NetAdapter Repair All In One 1.2 Download
http://www.bleepingcomputer.com/download/netadapter-repair-all-in-one/


Edited by Wizu, 10 June 2016 - 09:53 PM.


#13 SomeEdgyName

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Posted 10 June 2016 - 10:00 PM

LAN works, when i checked my bios, there didn't seem to be a built in diagnostic tool. I can connect to other wifi connections just fine, i'll only lose connection or have a bad one if they're too far away(Aside from the adapter shutting off). Not sure if there is any software causing conflict, checking properties in device manager gives me the same images as the ones you posted, says the device is working properly, etc. My drivers are from 9/8/2015. I'll try the repair tools and see what happens. Well, that's what i'd like to say, but after opening the netadapter repair, i have no idea what any of these will do. I'm not sure what to do to attempt a repair of my adapter with this. Here's a screen of what comes up when i run as admin.

https://gyazo.com/0dbb51c488e346400e8f014f255db6cb


Edited by SomeEdgyName, 10 June 2016 - 10:08 PM.


#14 Wizu

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Posted 10 June 2016 - 10:20 PM

Hmm, you can try clicking the enable wireless adapter, then following by "Run all selected".. from the image, you seems to be able to get a ip address of 10.0.0.2

if after reinstall all driver and it still fail, and the device manager show it is working properly... you may have to try to open the casing and check the connection already.

 

Hope it work, else... i got a feeling is the hardware issue.....



#15 SomeEdgyName

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Posted 10 June 2016 - 10:34 PM

Just tried the enable wireless adapter option, doesn't seem like anything's changed, i'll just wait and see if the issue comes back. Thanks again.






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