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Likely virus, sound cutting out


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#1 Sakuracherry123

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Posted 09 June 2016 - 07:12 AM

I have Windows 10 and for probably over a year it's likely that I've had a virus on my computer. Something occasionally pops up with something called 'binkiland' which I have deleted a few times and ran avast anti virus scans and deleted but it's never properly gone. Recently, my computer's sound functions have completely stopped working after about 10 minutes into steaming something/playing previously downloaded music/Skype calling - either the sound playing cuts out and the film/music etc freezes shortly afterwards, or with the case of Skype, the microphone stopped working though I could still hear the other person. I don't know whether the sound issues are related to the virus but both need to be fixed either way. Online advice about the sound said to completely wipe the hard disk but I'm reluctant to do that for the hassle of trying to reinstall Windows and Microsoft office etc. Please help!!

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#2 mikey11

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Posted 09 June 2016 - 07:18 AM

download and run ADWCleaner

 

download, install, and run Malwarebytes AntiMalware



#3 Sakuracherry123

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Posted 09 June 2016 - 08:39 AM

@mikey11

 

Just did that, both things came up with multiple 'binkiland' files and others - have deleted and restarted the computer a couple of times now and reran the antivirus programs. How can I be sure that the files are gone though? I've done this kind of thing before and it didn't properly get rid of the virus



#4 mikey11

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Posted 09 June 2016 - 08:44 AM

@mikey11

 

Just did that, both things came up with multiple 'binkiland' files and others - have deleted and restarted the computer a couple of times now and reran the antivirus programs. How can I be sure that the files are gone though? I've done this kind of thing before and it didn't properly get rid of the virus

 

 

is the computer running better now?

 

go into your list of programs and see if something called "binkiland" is there, if so, remove it,

 

also go into msconfig and disable any program or service at startup with a similar name



#5 Sakuracherry123

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Posted 09 June 2016 - 09:09 AM

 

@mikey11

 

Just did that, both things came up with multiple 'binkiland' files and others - have deleted and restarted the computer a couple of times now and reran the antivirus programs. How can I be sure that the files are gone though? I've done this kind of thing before and it didn't properly get rid of the virus

 

 

is the computer running better now?

 

go into your list of programs and see if something called "binkiland" is there, if so, remove it,

 

also go into msconfig and disable any program or service at startup with a similar name

 

 

It seems to be running better, can't find any strange programs. 

What is msconfig sorry?



#6 chalup

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Posted 09 June 2016 - 09:57 AM

hit ctr alt delete then go to the startup tab. Scroll through the programs and disable any with that name.






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