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#1 hafidzeko

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Posted 08 June 2016 - 11:00 PM

I bought a licences Windows 7 Pro about 3 month ago. Idk whats happen, but after that, my pc is going blue screen everytime i turn on the pc.

Here's my PC :

OS - Windows 7 Professional x64 OEM version.

Intel Core i3, 2 GB Ram DDR3, CPU @3.10 GHz.

NVIDIA GeForce GT 220, motherboard Asus H61M-E Rev X.0x

 

Idk about the age of the system hardware.

Please Help.

Thanks

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#2 usasma

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Posted 09 June 2016 - 08:44 AM

Only 270 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Out of 14 memory dumps there were 9 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

I noticed that you have a file recovery program installed.  Were you missing files that you needed to recover?  I ask because this might be a symptom of a hard drive problem.
If that's the case, start with the hard drive diagnostics in the link above.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon Jun  6 21:58:07.599 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\060716-21169-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:07:35.707
Probably caused by :ntkrnlmp.exe ( nt!CmpGetNameControlBlock+12e )
BugCheck 3B, {c0000005, fffff80003b42be9, fffff8800818e900, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80003b42be9, Address of the instruction which caused the bugcheck
Arg3: fffff8800818e900, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  CompatTelRunne
FAILURE_BUCKET_ID: X64_0x3B_nt!CmpGetNameControlBlock+12e
CPUID:        "Intel® Core™ i3-2100 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3100
  BIOS Version                  1104
  BIOS Release Date             06/24/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             H61M-E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jun  6 21:58:07.599 2016 (UTC - 4:00)**************************
[COLOR=RED][B]flashud.sys                   Fri Mar  6 04:57:27 2009 (49B0F387)[/B][/COLOR]
uxpatch.sys                   Mon Jul 13 01:09:18 2009 (4A5AC17E)
intelppm.sys                  Mon Jul 13 19:19:25 2009 (4A5BC0FD)
ISODrv64.sys                  Thu Jan 28 22:39:02 2010 (4B625856)
amdxata.sys                   Fri Mar 19 12:18:18 2010 (4BA3A3CA)
ICCWDT.sys                    Wed Aug 18 04:27:45 2010 (4C6B9981)
nvhda64v.sys                  Thu Nov 28 08:38:09 2013 (52974741)
Rt64win7.sys                  Thu Jan 15 01:06:44 2015 (54B758F4)
iaStorA.sys                   Fri May 22 09:35:27 2015 (555F309F)
iaStorF.sys                   Fri May 22 09:35:28 2015 (555F30A0)
nvlddmkm.sys                  Mon Jun 29 15:13:29 2015 (559198D9)
TeeDriverx64.sys              Tue Jul  7 13:42:49 2015 (559C0F99)
RTKVHD64.sys                  Wed Jul 29 07:59:49 2015 (55B8C035)
MpFilter.sys                  Fri Oct 30 02:29:35 2015 (56330E4F)
eagleGet.sys                  Wed Jan  6 09:13:47 2016 (568D211B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun  1 21:28:32.562 2016 (UTC - 4:00)**************************
mvusbews.sys                  Fri Aug 31 02:30:55 2012 (50405A1F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun May 22 21:14:16.880 2016 (UTC - 4:00)**************************
aswMonFlt.sys                 Mon Mar  2 07:14:33 2015 (54F45429)
aswRvrt.sys                   Mon Mar  2 07:14:43 2015 (54F45433)
aswHwid.sys                   Mon Mar  2 07:15:09 2015 (54F4544D)
aswSnx.sys                    Mon Mar  2 07:15:28 2015 (54F45460)
aswVmm.sys                    Mon Mar  2 07:28:19 2015 (54F45763)
aswSP.sys                     Mon Mar  2 07:28:40 2015 (54F45778)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May 16 00:01:24.405 2016 (UTC - 4:00)**************************
TuneUpUtilitiesDriver64.sys   Thu Jan 14 09:16:23 2016 (5697ADB7)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May  9 20:17:55.674 2016 (UTC - 4:00)**************************
HD-Hypervisor-amd64.sys       Fri Mar 11 01:34:00 2016 (56E266D8)

 

http://www.carrona.org/drivers/driver.php?id=flashud.sys
http://www.carrona.org/drivers/driver.php?id=uxpatch.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ISODrv64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=eagleGet.sys
http://www.carrona.org/drivers/driver.php?id=mvusbews.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 hafidzeko

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Posted 13 June 2016 - 04:33 AM

Oh my.

By the way, thanks for your response mr. usasma

 

I'll trying whats your advice, even im not exactly understand about the matters.

But thank you so much bro for helping me :)



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 13 June 2016 - 01:54 PM

Just take your time and work your way through the suggestions.
As questions come up, post them back here and I'll do my best to explain them.
I'm usually online in the early morning on the east coast of the US (UTC-5).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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