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STOP: 0x0000007E


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#1 NickInman

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Posted 08 June 2016 - 09:18 PM

Help!

 

I tried updating to Windows 10. After the "upgrade" I was experiencing intermittent crashes, so I tried to revert back to Windows 7 (there's an option to revert back within 30 days of the upgrade). Now that I have, my system won't boot up and I'm getting the dreaded BSOD. I figured out how to boot in safe mode with networking, got the DMP file and compressed it, and uploaded it to OneDrive at the following link:

 

https://onedrive.live.com/redir?resid=8D29190FCE14B365!440&authkey=!ABKCbys8HdY03Xs&ithint=file%2czip

 

I'd be more than happy (ecstatic, even) to provide more info, though you'll probably have to walk me through how to retrieve it. 

 

Can someone please help me diagnose/repair the issue? Or at least let me know what my next step should be?

 

 



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#2 usasma

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Posted 09 June 2016 - 08:27 AM

I'd like to be clear here:

You can boot into Safe Mode, but cannot boot into normal mode?

 

The memory dump blames a driver associated with Avira.

Do you have that program installed on your system?

Can you uninstall it in Safe Mode?

If not, try this: http://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/902

 

If you can't do this, post back and we'll see what else we can try.
FWIW - failed updated to W10 are fairly common, and reverting to the previous OS under these circumstances is often very problematic.
I'd suggest backing up your stuff and wiping the system.  Then clean install either W7 or W10 - you'll have a much better experience no matter which way you go.

Before trying again tho' - please run these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html

Good luck!

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed Jun  8 21:00:35.084 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\060816-19999-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:00:07.255
*** WARNING: Unable to verify timestamp for avkmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for avkmgr.sys
Probably caused by :avkmgr.sys ( avkmgr+802d )
BugCheck 1000007E, {ffffffff80000003, fffff88002ddc02d, fffff880009a9468, fffff880009a8cc0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffff80000003, The exception code that was not handled
Arg2: fffff88002ddc02d, The address that the exception occurred at
Arg3: fffff880009a9468, Exception Record Address
Arg4: fffff880009a8cc0, Context Record Address
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x7E_avkmgr+802d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jun  8 21:00:35.084 2016 (UTC - 4:00)**************************
amdsata.sys                 Fri Feb  5 21:03:55 2010 (4B6CCE0B)
amdxata.sys                 Fri Feb  5 21:03:57 2010 (4B6CCE0D)
AtiPcie64.sys               Wed Mar 10 09:33:45 2010 (4B97ADC9)
avkmgr.sys                  Tue Oct 20 09:16:43 2015 (56263EBB)
http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
 


Edited by usasma, 09 June 2016 - 08:28 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 NickInman

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Posted 11 June 2016 - 02:08 PM

That did it, Avira was the culprit. Thanks!



#4 usasma

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Posted 11 June 2016 - 05:25 PM

I'm glad to hear it.

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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