I would just like to apologize if this is in the wrong sub-forum or if this has already been answered' I'm new.
So, here's my dilemma. I use a windows 10 on a relatively new toshiba radius laptop. Now, as a student books, cost a lot so I had recently tried to torrent an ebook, which for some reason came in an iso format which I found weird but proceeded to unload anyway. But, seems like it had a virus hitched to it. Programs that I didn't know about started downloading left and right, the laptop starts to become noticeably slower, and then my screen eventually goes blue with text to call tech support. I made the call. Now the tech support seemed to be fairly skilled. Once I gave him control, he got us off the blue screen, told me the problem, and then told me to turn off other devices in my network as I had apparently contracted a Zeus Virus. However, he then told me I have around a week to buy one of the licensed anti-virus packages that he would suggest as the virus didn't just get my operating system but my internal hard-drive with estimates from $100-500. This made me uneasy as it started to come off as a sales maneuver. He then tell me to turnoff the laptop and do not turn it back on till i call him tomorrow with what i plan on doing. Should I go to my local tech support instead or is this the way to go? Sorry if I'm missing something; I am unfortunately not too tech savvy. Thank you very much for your help.
Sincerely, an idiot
Edited by Andrew, 08 June 2016 - 08:10 PM.
Mod edit: Moved to more appropriate forum - AA