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Dell Inspiron One machine password issue?


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#1 mystic12

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Posted 08 June 2016 - 09:47 AM

Hey guys, this unit asks for a p/w immediately after the dell logo screen. Anything I can do to reset the system please?



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#2 mikey11

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Posted 08 June 2016 - 09:56 AM

did you forget your password?



#3 mystic12

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Posted 08 June 2016 - 10:25 AM

The owner forgot the password



#4 mikey11

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Posted 08 June 2016 - 10:26 AM

make a bootable Hiren's CD or USB drive, you can clear the password with that



#5 JohnC_21

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Posted 08 June 2016 - 10:35 AM

If this is a Windows login password and using a Windows Live Account it can be retrieved following the instructions on this page. If a local account you can use this guide to enable the hidden Administrator Account and then use that to change the password.



#6 mystic12

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Posted 08 June 2016 - 10:36 AM

Since it comes up immediately after the logo screen shouldn't this be a "machine" password?


Edited by mystic12, 08 June 2016 - 10:37 AM.


#7 chalup

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Posted 08 June 2016 - 10:42 AM

Since it comes up immediately after the logo screen shouldn't this be a "machine" password?

 

What do you mean machine password? After the logo screen is the username login.



#8 JohnC_21

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Posted 08 June 2016 - 10:45 AM

Can you post a screenshot? If this is a HDD password then you are pretty much sunk. You may need to contact Dell and provide proof of purchase. They may be able to provide a master password.

 

http://www.dell.com/support/Article/us/en/19/SLN142655/EN



#9 mystic12

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Posted 08 June 2016 - 10:47 AM

I have a win10 machine and after the logo screen as is normal with all windows OS goes to a password screen but I don't have a password on mine so I can't compare. This machine goes to a small blue colored window asking for a password so I am thinking it's a machine based password, first time I am seeking this.



#10 mystic12

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Posted 08 June 2016 - 10:52 AM

http://imgur.com/F2H0Mmm



#11 chalup

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Posted 08 June 2016 - 10:57 AM

Looks like a HDD password to me, don't think you have any options sorry.



#12 mystic12

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Posted 08 June 2016 - 10:58 AM

Are we looking at replacing the HDD as only option?



#13 JohnC_21

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Posted 08 June 2016 - 11:01 AM

See my link. Contact Dell and provide proof of purchase. If this is a BIOS password then even a new hard drive will not work until it is cleared.


Edited by JohnC_21, 08 June 2016 - 11:04 AM.


#14 mystic12

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Posted 08 June 2016 - 11:06 AM

First, there's no way to know for sure if this is a HDD password?


Edited by mystic12, 08 June 2016 - 11:07 AM.


#15 mystic12

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Posted 08 June 2016 - 11:11 AM

make a bootable Hiren's CD or USB drive, you can clear the password with that

Would that work even if this is a HDD password issue?






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