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Trying to save a dying hard drive


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#1 gx240

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Posted 08 June 2016 - 03:18 AM

I have a Western Digital internal hard drive (WD2002FAEX) on a Windows 8.1 64-bit system that seems to be dying, and I want to see if there's anything I can do to fix it before I just throw it away. It's out of warranty, so I can't return it to the manufacturer.
 
The problem is that files on the drive randomly become damaged and inaccessible. The files that become corrupted are completely random. I just found a corrupted file that I hadn't read or written from in months, while one I just downloaded from a website yesterday has already become corrupted. This is what it looks like when I try to access one of these corrupted files:
 
f6AsbZI.png
 
When I run Western Digital's diagnostic tool it passes both the SMART and extended tests, but it fails a quick test with the following error message:
 
jpKLcmx.png
 
I don't really understand how it can pass an extended test but fail a quick one. I've also run chkdsk, but it just says it hasn't detected any problems and doesn't fix anything. Is there anything else I can do before I just throw this drive away? I have backups of everything on the drive already, so data loss isn't a concern.

Edited by gx240, 08 June 2016 - 03:33 AM.


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#2 SleepyDude

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Posted 08 June 2016 - 04:06 AM

Hi,

 

My suggestion is to change the SATA cable and SATA port where the HDD is connected then repeat the test.


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#3 RolandJS

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Posted 08 June 2016 - 05:00 AM

Do you have your important data folders and files backed up -- were backups made before this came to light about the HD?


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#4 SleepyDude

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Posted 08 June 2016 - 05:56 AM

Do you have your important data folders and files backed up -- were backups made before this came to light about the HD?


...I have backups of everything on the drive already, so data loss isn't a concern.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
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#5 RolandJS

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Posted 08 June 2016 - 06:44 AM

You're right as rain!  I totally missed that line.  I shouldn't have stopped reading at the pictures!


Edited by hamluis, 08 June 2016 - 11:17 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#6 dc3

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Posted 08 June 2016 - 10:48 AM

Please download and run SeatTools for Windows.
 
Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.
 
Once the installation begins you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.
 
2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.
 
3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test
 
4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
 seatools4_zpsd7balf76.png
 
5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.
 
6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.
 
 

Please download GSmartControl and run it.
 
When GSmartControl opens it scans your computer for all mass storage devices.  When the scan is finished it will display all of the drives found.  Double click on the drive which contains your operating system.
 
In the next window that opens the Identity tab is selected which displays all of the data pertaining to your drive.
 
gsmartcontrol1_zps8bkdopna.png 
 
Click on the Perform Tests tab.  When the next window opens select the Short Self-Test, then click on Execute.
 
When the scan has completed it will show that the drive either passed or failed.  If it failed click on the View Ouput.  Copy the text and paste this in your topic.
 
gsmartcontrol2_zpso1blptuk.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 gx240

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Posted 08 June 2016 - 08:47 PM

In SeaTools the drive passed SMART and Short generic but failed Short DTS and Long Generic.

 

KPZxZlc.png

 

In GSmart Control it failed the Short Self Test.

 

ynOsJK6.png

S0vF1Qe.png

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win8(64)] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Black
Device Model:     WDC WD2002FAEX-007BA0
Serial Number:    
LU WWN Device Id: 
Firmware Version: 05.01D05
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Wed Jun 08 20:31:11 2016 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x85)	Offline data collection activity
					was aborted by an interrupting command from host.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      ( 121)	The previous self-test completed having
					the read element of the test failed.
Total time to complete Offline 
data collection: 		(30600) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 311) minutes.
Conveyance self-test routine
recommended polling time: 	 (   5) minutes.
SCT capabilities: 	       (0x3037)	SCT Status supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   253   253   021    Pre-fail  Always       -       8775
  4 Start_Stop_Count        0x0032   097   097   000    Old_age   Always       -       3517
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   053   053   000    Old_age   Always       -       34475
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       91
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       37
193 Load_Cycle_Count        0x0032   199   199   000    Old_age   Always       -       3479
194 Temperature_Celsius     0x0022   107   102   000    Old_age   Always       -       45
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       12
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       3

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed: read failure       90%     34475         702047976
# 2  Short offline       Completed: read failure       90%     34474         702047976
# 3  Short offline       Completed: read failure       90%     34300         655320099
# 4  Short offline       Completed: read failure       90%     34276         655320099
# 5  Short offline       Completed: read failure       90%     34258         655320100
# 6  Short offline       Completed: read failure       90%     34142         655320096
# 7  Short offline       Completed without error       00%     18296         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


#8 SleepyDude

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Posted 09 June 2016 - 03:21 AM

The drive need replacement.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
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#9 dc3

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Posted 09 June 2016 - 08:30 AM

There you go.  Both programs indicate the drive needs to be replaced.

 

If you haven't already, you should back up all of your important data to removable media such as an external hdd, flash drives, DVDs, cloud, etc.

 

I would make this a priority as the drive could fail at any time.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 gx240

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Posted 10 June 2016 - 02:40 AM

Alright, I figured as much. I just wanted to make sure there wasn't anything I was missing before tossing the drive. Thank you for the help.



#11 RolandJS

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Posted 10 June 2016 - 07:09 AM

...back up all of your important data to removable media such as an external hdd, flash drives, DVDs, cloud, etc...

From experience, I don't recommend DVDs.  Out of a set of 5, it took only one, discovered during an attempted restore, to come up with a read error -- the entire set become un-usable, and un-restorable.  Yes, external platter-driven HDs can fail, that's why I always dedicate two usb ext HDs per computer.  Cloud can fail, hence also do and keep local external media.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#12 dc3

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Posted 10 June 2016 - 08:03 AM

RolandJS...

 

Any form if media can fail, that's the nature of technology.  But I have discs that are ten + years old that are still viable.  If cloud was such a craps shoot it would't be enjoying the popularity it has currently.  HDDs are electromechanical devices, a double whammy for potential failure, but are still widely used successfully.  You are constantly pushing the use of cloned images of one's ssd/hdd to save all of their important data.  But they will be using the same media that I've suggested, so the same potential for failure does exist.  But one uses what they have and trusts.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 RolandJS

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Posted 10 June 2016 - 08:08 AM

"...You are constantly pushing the use of cloned images of one's ssd/hdd to save all of their important data..."

Not quite, full images, not clones.  And, you're correct!  One uses what one has and trusts.  Way back then, I also used CDs and DVDs [also on re-writables!] to make backups; and those never failed to restore!  Thanks for restoring perspective   :)


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)





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