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Asus Laptop issues


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#1 HarryKnutz

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Posted 07 June 2016 - 04:57 PM

I have an Asus laptop that came w/ MS Win7, then 8 then 8.1 and now Windows 10.  Since upgrading I no longer have camera use and at times the Mic as well. I contacted Asus, asking if they had a patch or will have in the future. The reply is a typical call center ****, I don't know Sir?

Has anyone else had this and if so how did you resolve it please?

 

:idea:  :scratchhead:



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#2 britechguy

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Posted 07 June 2016 - 05:32 PM

Issues like this one are typically driver related.  I would suggest you go to the ASUS support website and look up your own machine.  There will almost certainly be device drivers there for your sound card and camera that are much newer than what were originally on the machine, given its history.  Even if the most recent date from the Windows 8.1 era, download them, uninstall the existing device drivers for those devices, and install the ones you've downloaded.

 

If this does not resolve the problem then report back with the details of what, if anything, may have changed.


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#3 kaljukass

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Posted 07 June 2016 - 05:32 PM

The first thing - make now clean install, ( if You know, what is clean install) and if then is everything the same, then can begin to look for some kind errors or problems.
If You only upgraded and upgraded all the time, then there is so much obsolete junk, that in any other way You cannot get it clean in any way.


#4 TsVk!

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Posted 07 June 2016 - 05:54 PM

 

The first thing - make now clean install, ( if You know, what is clean install) and if then is everything the same, then can begin to look for some kind errors or problems.
If You only upgraded and upgraded all the time, then there is so much obsolete junk, that in any other way You cannot get it clean in any way.

 

Actually, there are lots of ways to remove the obsolete junk. Please avoid making stuff up, the spread of disinformation is not the purpose of this site...

 

In this case removing the old driver and then installing the newer one may work. It may be that Asus haven't written a compatible driver for these devices yet also.






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