Dell Latitude E5540
Windows 10 64 bit
CPU: Intel Core i5-4310U @ 2.60GHz
Graphic Driver: Intel® HD Graphics Family Version: 188.8.131.5290
I am an IT Intern at a nurseries distribution center. I was given a laptop that didn't have a working monitor. Now, I mean, it is completely dark, no backlight at all. I am able to get a video connection through the VGA port and that is how I am able to use the laptop on a day to day basis.
From what I've been told, it is a replacement computer from Dell and Dell has already done internal repairs for this issue. I've been tasked to see if there is any insight into what else could be done. I have tried updating drivers and getting drivers directly from the Dell website. Nothing makes any changes. I have a sinking suspicion it is a hardware issue inside the laptop.
Has anyone every had this issue before? Any resolutions?