I got given this Windows 7 laptop to clean. After much cleanup, I am left with just one issue ;
File System: 2
Failed to delete: C:\Users\Alice Blake\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T75X4XQ0 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T75X4XQ0 (Temporary Internet Files Folder)
I am not seeing any other signs of infection. Chrome was spawning popups that MalwareBytes Premium was stopping but I uninstalled Chrome and reinstalled. That stopped the popups. I have run HerdProtect, I have run Hitman Pro,
If I browse to that directory (C:\users\...\T75X4XQ0 there is a file externalSettings(1).js that I cannot delete because it is being used by another process. ADWCleaner says all is clean. MalwareBytes finds nothing. Only JRT finds these entries. I did just find three other folders in the Content.IE5 folder similarly named but could delete those (with RD /S).
I have tried booting to safe mode command only and going to both of the locations above and deleting everything, but that is not enough. It comes back.
Am I still infected? How can I get rid of this issue?