Hi and thank you for reading my post.
I was advised to create a new thread by InadequateInfirmity with reference to this thread
My operating system is Windows Vista 64 Home Edition on a brand new Acer Aspire laptop purch ased in 2011 and just opened and used for the first time a few weeks ago. We were able to run through many Antivirus procedures but did not find any serious infections. Then upon trying to boot windows in safe mode in order to perform windows all repair procedure, the laptop became stuck in a start up loop where I get a black screen with a large white arrow before it rebpots and repeats. I cannot access any safe mode and the only way I can enter windows is from f8 then selecting last known good configuration which boots into safe mode. I cannot connect with the Internet through safe mode. We performed a check disk but that didn't determine any problems. Windows start up repair also did not find any problems. However, even after doing system restore with multiple points, the start up boot problem still remains. My laptop did not come with a system restore back up disc and I do not know what to do.
Please advise on what I can do to correct this issue. Any help is greatly appreciated!
Thank you and best regards