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New Build PC keeps Freezing / Locking Up


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#1 Mystafet

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Posted 05 June 2016 - 08:15 PM

I have a new build PC that I built back in December 2015.  I have just recently (last 2 weeks or so) started having issues where it is locking up sporadically, and I can't pinpoint the issue. 

 

· OS - Windows 8.1, 8, 7, Vista ?  Windows 10 Home
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? New Build, Fresh Install
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?  Full Retail Version
· Age of system (hardware) 6-7 Months
· Age of OS installation - have you re-installed the OS?  6-7 Months, no

· CPU  Intel Core i7-5820K Haswell-E 6-Core 3.3 GHz LGA 2011-v3 140W BX80648I75820K Desktop Processor
· Video Card  EVGA GeForce GTX 960 4GB SSC GAMING ACX 2.0+, Whisper Silent Cooling w/ Free Installed Backplate Graphics Card 04G-P4-3967-KR
· MotherBoard - (if NOT a laptop)  ASRock ASRock Fatal1ty Gaming Fatal1ty X99X Killer LGA 2011-v3 Intel X99 SATA 6Gb/s USB 3.0 ATX Intel Motherboard
· Power Supply - brand & wattage (skip if laptop)  EVGA SuperNOVA 850 G2 80+ GOLD, 850W ECO Mode Fully Modular NVIDIA SLI and Crossfire Ready 10 Year Warranty Power Supply 220-G2-0850-XR

· System Manufacturer  N/A
· Exact model number (if laptop, check label on bottom) N/A

· Laptop or Desktop? Desktop

Attached Files



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#2 usasma

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Posted 06 June 2016 - 11:50 AM

Only 1 memory dump in the uploaded reports.

If using a disk cleaning utility (such as CCleaner), please stop while we're troubleshooting.

 

Your UEFI/BIOS (version P2.10) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 4 hard drives.  As the PSU gets older, it's efficiency will decrease and it'll work harder to suppor the hardware that you have.

In short, nothing to do - just keep an eye on it.

 

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.  i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature.  If so, it's safe to disregard this caution.

The lone memory dump looks to be either hardware,  an incompatibility, or a low-level driver problem.

Please look at updating the older drivers in the list below (they're sorted in date order).

Don't worry about the PxHlpa64.sys driver for now - it's usually fairly stable on most systems.

 

Beyond that, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Sun Jun  5 19:34:32.202 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\060516-5359-01.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:1 days 20:57:34.953
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+18e8d )
BugCheck 133, {0, 501, 500, 0}
BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x133_DPC_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i7-5820K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3299
  BIOS Version                  P2.10
  BIOS Release Date             12/16/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             X99X Killer
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jun  5 19:34:32.202 2016 (UTC - 4:00)**************************
PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)
PcaSp60.sys                 Tue Sep  7 14:27:24 2010 (4C86840C)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
AsrRamDisk.sys              Thu May  9 04:50:45 2013 (518B6365)
asmtxhci.sys                Thu Jan  9 04:16:37 2014 (52CE68F5)
asmthub3.sys                Thu Jan  9 04:16:42 2014 (52CE68FA)
bcmwl63a.sys                Thu Feb  6 04:57:28 2014 (52F35C88)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
bcbtums.sys                 Mon Mar 23 17:31:26 2015 (5510862E)
e22w10x64.sys               Mon Apr 27 15:36:50 2015 (553E8FD2)
e1d65x64.sys                Thu Jun 18 12:37:56 2015 (5582F3E4)
bwcW10x64.sys               Tue Jul  7 14:27:00 2015 (559C19F4)
RTKVHD64.sys                Wed Jul 15 06:16:44 2015 (55A6330C)
HD-Hypervisor-amd64.sys     Thu Oct  8 08:12:56 2015 (56165DC8)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
dump_stornvme.sys           Thu Oct 29 22:41:42 2015 (5632D8E6)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
nvhda64v.sys                Thu Mar 24 15:26:36 2016 (56F43F6C)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
NvStreamKms.sys             Sun May  1 17:00:16 2016 (57266E60)
nvlddmkm.sys                Thu May 19 21:34:38 2016 (573E69AE)

http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=PcaSp60.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=AsrRamDisk.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
e22w10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=bwcW10x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
dump_stornvme.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


Edited by usasma, 06 June 2016 - 11:51 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Mystafet

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Posted 14 June 2016 - 10:46 AM

OK, so since the original post, things seem to have gone downhill even more.

 

The reason I only had 1 mem dump before was due to the system just locking up (Buzzing in speakers), and system would be deadlocked, and I would need to hard reboot.  However, I have had numerous BSOD's lately, so more Mem dumps would be available now.

 

Steps I have taken, or things I have done.

I looked into the updated UEFI/BIOS, however, to me at least, it didn't look necessary. So, I have not done this, but will if you suggest to.

I checked Windows Update, seems I have everything available to me currently.

Ran MemTest overnight, and did not have any errors.

Ran CheckDisks on all hard drives, did not return any errors.

I updated all the drivers that I could find updates for.

Not sure what PcaSp60.sys is for, but website is down to get an updated driver, and I can't find what this actually goes to.

I fully uninstalled Video Card Drivers, and reinstalled original drivers that came with the card hoping that would help...it did not, so I have updated back to the most current version.

 

I have also monitored all my temps to see if anything was possibly getting too warm, and nothing jumped out at me as being too high during the lockups/crashes.

 

I have attached updated logs.

Attached Files


Edited by Mystafet, 14 June 2016 - 11:21 AM.


#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 14 June 2016 - 04:49 PM

There is a new version for the BIOS, I would suggest updating to it.

W10 communicates with the BIOS more than the older OS's did - so keeping it updated is more critical.

 

Chkdsk is a check of the file system that's on the hard drive - not a hard drive test.

Please run ALL of the diagnostics that I suggested.

 

The PcaSp60.sys driver is a networking driver belonging to one of the programs/devices on your system.

The most common use is with Asus routers/wifi/WLAN devices.

 

Out of 5 memory dumps there were 5 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

In the off chance that this is a driver problem, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Let it crash 3 times before gathering the memory dumps - that way we won't have to repeat it later on.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Tue Jun 14 11:28:31.419 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061416-6203-01.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:0 days 0:51:11.170
Probably caused by :memory_corruption ( nt!MiResolvePageTablePage+2d6 )
BugCheck A, {ffffd0007b8659a8, 2, 0, fffff802f0e6bf66}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffd0007b8659a8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802f0e6bf66, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: AV_nt!MiResolvePageTablePage
CPUID:        "Intel® Core™ i7-5820K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3299
  BIOS Version                  P2.10
  BIOS Release Date             12/16/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             X99X Killer
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Jun 14 11:28:31.419 2016 (UTC - 4:00)**************************
PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
e22w8x64.sys                Wed Mar 12 12:46:46 2014 (53208F76)
bwcW8x64.sys                Thu Apr 10 11:40:24 2014 (5346BB68)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
nvvad64v.sys                Thu Nov 20 10:33:54 2014 (546E09E2)
NvStreamKms.sys             Mon Jan 12 12:56:42 2015 (54B40ADA)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
e1d65x64.sys                Thu Jun 18 12:37:56 2015 (5582F3E4)
nvlddmkm.sys                Mon Jul 13 12:50:59 2015 (55A3EC73)
RTKVHD64.sys                Wed Jul 15 06:16:44 2015 (55A6330C)
bcmwl63a.sys                Sat Sep 19 03:42:15 2015 (55FD11D7)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
dump_stornvme.sys           Thu Oct 29 22:41:42 2015 (5632D8E6)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
asmtxhci.sys                Mon Apr 11 02:15:42 2016 (570B410E)
asmthub3.sys                Mon Apr 11 02:16:03 2016 (570B4123)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 13 12:11:46.960 2016 (UTC - 4:00)**************************
nvhda64v.sys                Thu Mar 24 15:26:36 2016 (56F43F6C)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
NvStreamKms.sys             Sun May  1 17:00:16 2016 (57266E60)
nvlddmkm.sys                Thu Jun  2 23:11:28 2016 (5750F560)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun  8 22:34:27.728 2016 (UTC - 4:00)**************************
nvlddmkm.sys                Thu May 19 21:34:38 2016 (573E69AE)

 

http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
dump_stornvme.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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