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BSOD + Odd behavior


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#1 Sensations

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Posted 05 June 2016 - 03:41 PM

Note: I came here for help last time and my problem then seemed to have been corrected, but as of now the errors are different than before.

For the last few months I've been plagued with BSOD issues. While they've never been frequent I could never pinpoint the issue. As of yesterday they've been much more frequent(Went from once every 2-4 weeks to 3 in the last 24h).

 

Yesterday I ran into some computer issues while on Windows 7. It happened twice but the first event caused my explorer.exe to crash and every open program started crashing and it lead to my computer just shutting off. The second event happened about 10 minutes after the computer was on again(I only had a game open this time, WoW) and windows popped up with some error(Can't recall it, was something about memory reference) and my computer turned off entirely again. I logged back in and the computer was fine, I decided to update to W10 and begin the dl/installation and go to bed.

 

 Woke up this morning and the computer was fine, now I'm on Windows 10 and decided to open up WoW again. Around 10 minutes in I was met with a BSOD(I'll keep note at the time I was using CrystalDiskMark5 for my HDD to "strain" it and see if anything would occur. I am now posting here.

 

· OS - 10
· x64
· Windows 7
· OEM
· ~4yrs
· Updated to windows 10 today

· I7-3960x
· Geforce GTX 760
· GIGABYTE GA-X79-UD5
· Kingwin 800w

· iBUYPOWER
· iBUYPOWER Desktop PC Gamer Supreme 931SLCK

· Desktop

 

Ps. I've ran harddrive diagnostics but have only used Windows memory test as I don't have direct access right now to a portal usb drive due to moving.

Attached Files


Edited by Sensations, 05 June 2016 - 03:42 PM.


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#2 usasma

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Posted 05 June 2016 - 04:30 PM

Perfmon says that Windows Update is disabled.  Is this so?  If so, why?

 

Only 1 memory dump in the uploaded reports.

 

Your UEFI/BIOS (version F8) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Nothing real specific from the reports or the memory dump.

There were several Live Kernel Events in the WER section of the MSINFO32 report

Due to this, I'd suspect a hardware problem.

Please do this:

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sun Jun  5 16:17:40.873 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\060516-13234-01.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:0 days 0:10:59.609
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+a4 )
BugCheck EF, {ffffe000efae4840, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffe000efae4840, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_csrss.exe_BUGCHECK_CRITICAL_PROCESS_efcc5080_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i7-3960X CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3300
  BIOS Version                  F8
  BIOS Release Date             01/06/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             X79-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jun  5 16:17:40.873 2016 (UTC - 4:00)**************************
mvxxmm.sys                  Mon Aug  8 23:05:06 2011 (4E40A3E2)
mvs91xx.sys                 Mon Aug  8 23:05:23 2011 (4E40A3F3)
HECIx64.sys                 Thu Sep 22 12:38:44 2011 (4E7B6494)
iaStorF.sys                 Wed Oct 12 16:28:40 2011 (4E95F878)
iaStorA.sys                 Wed Oct 12 16:29:51 2011 (4E95F8BF)
e1i63x64.sys                Thu Mar 26 16:24:57 2015 (55146B19)
athrx.sys                   Tue Sep  8 23:16:13 2015 (55EFA47D)
ssdevfactory.sys            Mon Sep 21 13:44:23 2015 (560041F7)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
btfilter.sys                Wed Dec  9 02:44:11 2015 (5667DBCB)
nvhda64v.sys                Thu Mar 24 15:26:36 2016 (56F43F6C)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
NvStreamKms.sys             Sun May  1 17:00:16 2016 (57266E60)
nvlddmkm.sys                Thu May 19 21:34:38 2016 (573E69AE)
RTKVHD64.sys                Tue May 31 07:26:18 2016 (574D74DA)

 

http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Sensations

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Posted 07 June 2016 - 02:41 AM

I'm unsure why it's saying Windows Updates are off, all my options seem to lead to them being on and especially with me being on W10 now I haven't touched any of the settings for updated.

 

I haven't completed all your suggestions, but I did remove 4 ram sticks and my computer seemed to not only speed up but I haven't blue screened since this post. I'll still look into making sure everything is updated and hopefully I won't blue screen again :S. I'll have to run a memtest when I find my flash drive(recently moved so a lot of things are in shambles). Thank you for your reply!



#4 usasma

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Posted 07 June 2016 - 06:14 AM

Until you have a flash drive, try using only 1 stick and placing that in the slot closest to the CPU (I call that slot 1 for convenience).
Then test with it.

Then put another stick in that slot and test with it.

Keep doing this until you've tested all the sticks in that slot.

Then, test one of the sticks that seems to be good in all the other slots.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Sensations

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Posted 12 June 2016 - 01:19 PM

so I've had another Bluescreen. I tested a lot of my ram with the method you had stated but I wasn't blue screening until today when it happened. I ended up deciding to only leave in 4 ram sticks total to make it easier(There's no need for 32gb since I don't do anything that requires it so 16 will suffice). I'm going to go get a new flash drive today so I can run the proper test, etc. I'll keep this thread updated.

 

I simply woke up my computer this afternoon, went to make lunch, came back and it had restarted. Checked the dmp and there was a crash.

 

Edit: I have bluescreened two more times with the error "Critical_process_died" same as above.

Attached Files


Edited by Sensations, 12 June 2016 - 02:06 PM.


#6 usasma

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Posted 12 June 2016 - 02:37 PM

There was only 1 memory dump in this upload, but it pointed at your hard drive as the problem.

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive diagnostics.  If you don't have a disk/drive to run it outside of Windows, run the Seagate Seatools for Windows diagnostic (run the long/extended test).

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Sun Jun 12 14:08:35.138 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061216-11312-01.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:6 days 19:09:44.468
Probably caused by :hardware_disk
BugCheck 154, {ffffe001eb919000, ffffd00026e24080, 0, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffe001eb919000, Pointer to the store context or data manager
Arg2: ffffd00026e24080, Exception information
Arg3: 0000000000000000, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  System
BUGCHECK_STR:  0x154_c0000006_c000000e
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c000000e_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i7-3960X CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3300
  BIOS Version                  F8
  BIOS Release Date             01/06/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             X79-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jun 12 14:08:35.138 2016 (UTC - 4:00)**************************
mvxxmm.sys                  Mon Aug  8 23:05:06 2011 (4E40A3E2)
mvs91xx.sys                 Mon Aug  8 23:05:23 2011 (4E40A3F3)
HECIx64.sys                 Thu Sep 22 12:38:44 2011 (4E7B6494)
iaStorF.sys                 Wed Oct 12 16:28:40 2011 (4E95F878)
iaStorA.sys                 Wed Oct 12 16:29:51 2011 (4E95F8BF)
e1i63x64.sys                Thu Mar 26 16:24:57 2015 (55146B19)
athrx.sys                   Tue Sep  8 23:16:13 2015 (55EFA47D)
ssdevfactory.sys            Mon Sep 21 13:44:23 2015 (560041F7)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
btfilter.sys                Wed Dec  9 02:44:11 2015 (5667DBCB)
nvhda64v.sys                Thu Mar 24 15:26:36 2016 (56F43F6C)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
NvStreamKms.sys             Sun May  1 17:00:16 2016 (57266E60)
nvlddmkm.sys                Thu May 19 21:34:38 2016 (573E69AE)
RTKVHD64.sys                Tue May 31 07:26:18 2016 (574D74DA)

http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
 


Edited by usasma, 12 June 2016 - 02:38 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Sensations

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Posted 12 June 2016 - 03:42 PM

I've had a few more bluescreens, I'll update all the dumps here.

 

About 20 minutes ago I changed cables and ran the tests from Seatools. Both short and long passed, smart passed. I've yet to bluescreen since I changed cables(The cable I was using was fairly old ~5yrs).

 

Edit: I just blue screened again. Updated the .zip. The latest blue screen was after cable change and seatools test

Attached Files


Edited by Sensations, 12 June 2016 - 03:57 PM.


#8 usasma

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Posted 12 June 2016 - 07:03 PM

These are the same as the previous one (not the one with the hard drive problem, the Critical Process Died one's).

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sun Jun 12 16:49:32.298 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061216-10359-01.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:0 days 0:35:39.021
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+a4 )
BugCheck EF, {ffffe001ac1c8840, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffe001ac1c8840, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_ac1bd040_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i7-3960X CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3300
  BIOS Version                  F8
  BIOS Release Date             01/06/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             X79-UD5
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jun 12 16:49:32.298 2016 (UTC - 4:00)**************************
mvxxmm.sys                  Mon Aug  8 23:05:06 2011 (4E40A3E2)
mvs91xx.sys                 Mon Aug  8 23:05:23 2011 (4E40A3F3)
HECIx64.sys                 Thu Sep 22 12:38:44 2011 (4E7B6494)
iaStorF.sys                 Wed Oct 12 16:28:40 2011 (4E95F878)
iaStorA.sys                 Wed Oct 12 16:29:51 2011 (4E95F8BF)
e1i63x64.sys                Thu Mar 26 16:24:57 2015 (55146B19)
athrx.sys                   Tue Sep  8 23:16:13 2015 (55EFA47D)
ssdevfactory.sys            Mon Sep 21 13:44:23 2015 (560041F7)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
btfilter.sys                Wed Dec  9 02:44:11 2015 (5667DBCB)
nvhda64v.sys                Thu Mar 24 15:26:36 2016 (56F43F6C)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
NvStreamKms.sys             Sun May  1 17:00:16 2016 (57266E60)
nvlddmkm.sys                Thu May 19 21:34:38 2016 (573E69AE)
RTKVHD64.sys                Tue May 31 07:26:18 2016 (574D74DA)

 

http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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