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Windows 7 Internet connectivity issues


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14 replies to this topic

#1 Flea2402

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Posted 05 June 2016 - 10:56 AM

All of a sudden I have no Internet connection. I am connected to my wifi and status seems to be fine but I can not access any Web pages. It says the site can't be reached server dns address could not be found. I tried releasing and renewing ipconfig and resetting winsock. I'm not sure if I got a virus or if something is just wrong with the computer. Sometimes the Internet comes back for a minute or hour and then goes away again. Any help would be much appreciated.
Using Windows 7 64 bit home premium with service pack 1.i use avg virus protection.


Edited by hamluis, 05 June 2016 - 12:02 PM.
Corrected typo - Hamluis.

~Mike


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#2 Flea2402

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Posted 05 June 2016 - 10:58 AM

My apologies.. 'Icon fog' was a typo should have said ipconfig *

 

Mod Edit:  I fixed :) - Hamluis.


Edited by hamluis, 05 June 2016 - 12:03 PM.

~Mike


#3 hamluis

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Posted 05 June 2016 - 12:05 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#4 sflatechguy

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Posted 05 June 2016 - 01:10 PM

Who is your internet service provider? Is it possible they are having a service outage, or that your connection to your ISP is the issue?

 

If you open a command prompt and ping a website, what happens?



#5 Flea2402

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Posted 05 June 2016 - 05:57 PM

So I was trying to figure out how to get the mtb without internet and went to my office to use a computer there to get the program on a usb. I brought my laptop too and was able to get on the internet just fine there. So.. being that all my other devices that use internet including a mac, android phone, iphone and some others devices all work fine at my house I'm at a loss why my computer doesn't work there but does work at my office.. 

 

We have at&t internet service and did recently upgrade our modem and speed a few weeks ago with them which I would have guessed was the issue if none of the other machines in the house were working fine and this problem didn't just start after working fine for a while after the upgrade. 

 

Here is they speccy link : http://speccy.piriform.com/results/Cs08aY6yMBctKjuSlkaFi2O

 

Here is the result of the MTB ran at this alternate location:

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Flea (administrator) on 05-06-2016 at 15:46:56
Running from "C:\Users\Flea\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Inspiron N5110 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/05/2016 03:40:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 746542
 
Error: (06/05/2016 03:40:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 746542
 
Error: (06/05/2016 03:40:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/05/2016 03:28:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17519
 
Error: (06/05/2016 03:28:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17519
 
Error: (06/05/2016 03:28:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/05/2016 03:27:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15023
 
Error: (06/05/2016 03:27:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15023
 
Error: (06/05/2016 03:27:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/05/2016 03:27:55 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12511
 
System errors:
=============
Error: (06/05/2016 03:24:36 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error: %%1064
 
Error: (06/05/2016 08:44:16 AM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error: %%1064
 
Error: (06/04/2016 09:09:22 AM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error: %%1064
 
Error: (06/03/2016 08:19:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgwd service.
 
Error: (06/03/2016 08:18:31 PM) (Source: Microsoft-Windows-BitLocker-Driver) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on E: cannot be read.
 
Error: (06/03/2016 08:17:32 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (06/03/2016 08:10:08 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error: %%1064
 
Error: (06/03/2016 06:34:54 AM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error: %%1064
 
Error: (06/03/2016 06:31:57 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (06/03/2016 06:31:03 AM) (Source: DCOM) (User: )
Description: {FE9617F6-E606-42AA-BECC-0E9CDA246D63}
 
Microsoft Office Sessions:
=========================
Error: (06/05/2016 03:40:09 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 746542
 
Error: (06/05/2016 03:40:09 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 746542
 
Error: (06/05/2016 03:40:09 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/05/2016 03:28:00 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17519
 
Error: (06/05/2016 03:28:00 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17519
 
Error: (06/05/2016 03:28:00 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/05/2016 03:27:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15023
 
Error: (06/05/2016 03:27:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15023
 
Error: (06/05/2016 03:27:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (06/05/2016 03:27:55 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12511
 
=========================== Installed Programs ============================
µTorrent (HKLM-x32\...\uTorrent) (Version: 3.1.3 - )
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 19.0.0.190 - Adobe Systems Incorporated)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
Adobe Reader X (10.1.16) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{45C56AA7-ED1B-4800-A97F-EDDF3F3520B1}) (Version: 2.3.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2F72F540-1F60-4266-9506-952B21D6640D}) (Version: 6.1.0.13 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Ask Toolbar (HKLM-x32\...\{86D4B82A-ABED-442A-BE86-96357B70F4FE}) (Version: 1.15.2.0 - Ask.com)
Ask Toolbar Updater (HKCU\...\{79A765E1-C399-405B-85AF-466F52E918B0}) (Version: 1.2.1.23037 - Ask.com)
ATI AVIVO64 Codecs (HKLM\...\{18C99C4F-6BAB-84D1-261B-EC1099610C63}) (Version: 11.6.0.10204 - ATI Technologies Inc.) Hidden
ATI Catalyst Install Manager (HKLM\...\{480C331C-C21E-F744-DBFF-98F8F2B0D4AC}) (Version: 3.0.808.0 - ATI Technologies, Inc.)
Audible Download Manager (HKLM-x32\...\AudibleDownloadManager) (Version: 6.6.0.15 - Audible, Inc.)
AVG (HKLM\...\{9242EAEC-38AC-4041-B87E-EAB3546B4828}) (Version: 16.81.7639 - AVG Technologies) Hidden
AVG 2016 (HKLM\...\{FDDAFF87-AADE-48D6-8826-CCC87881EBC9}) (Version: 16.0.4598 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.81.7639 - AVG Technologies)
BlueStacks App Player (HKLM-x32\...\BlueStacks App Player) (Version: 0.8.7.3069 - BlueStack Systems, Inc.)
BlueStacks Notification Center (HKLM-x32\...\{FE5ABB0E-EDEA-4023-B0FB-9DEA39A98D76}) (Version: 0.8.7.3069 - BlueStack Systems, Inc.)
Bluetooth Win7 Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.2.0.60 - Atheros Communications)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CaddieSync Express 1.5.109 (HKLM-x32\...\CaddieSync Express) (Version: 1.5.109 - SkyHawke Technologies)
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.3.5.0 - Canon Inc.)
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - Canon Inc.)
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.2.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version:  - Canon Inc.)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (HKLM-x32\...\CANON iMAGE GATEWAY Task) (Version: 1.7.2.11 - Canon Inc.)
Canon Internet Library for ZoomBrowser EX (HKLM-x32\...\Canon Internet Library for ZoomBrowser EX) (Version: 1.6.3.9 - Canon Inc.)
Canon MOV Decoder (HKLM-x32\...\Canon MOV Decoder) (Version: 1.5.0.7 - Canon Inc.)
Canon MOV Encoder (HKLM-x32\...\Canon MOV Encoder) (Version: 1.3.1.3 - Canon Inc.)
Canon MovieEdit Task for ZoomBrowser EX (HKLM-x32\...\MovieEditTask) (Version: 3.4.1.9 - Canon Inc.)
Canon MX920 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX920_series) (Version: 1.00 - Canon Inc.)
Canon MX920 series On-screen Manual (HKLM-x32\...\Canon MX920 series On-screen Manual) (Version: 7.6.0 - Canon Inc.)
Canon MX920 series User Registration (HKLM-x32\...\Canon MX920 series User Registration) (Version:  - ‭Canon Inc.)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 1.1.0 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 1.0.1 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.1.0 - Canon Inc.)
Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version: 1.3.0 - Canon Inc.)
Canon Utilities Digital Photo Professional 3.8 (HKLM-x32\...\DPP) (Version: 3.8.1.0 - Canon Inc.)
Canon Utilities EOS Utility (HKLM-x32\...\EOS Utility) (Version: 2.8.1.0 - Canon Inc.)
Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.22.46 - Canon Inc.)
Canon Utilities Picture Style Editor (HKLM-x32\...\Picture Style Editor) (Version: 1.7.0.0 - Canon Inc.)
Canon Utilities WFT Utility (HKLM-x32\...\WFTK) (Version: 3.5.1.1 - Canon Inc.)
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.5.1.15 - Canon Inc.)
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.3.0.4 - Canon Inc.)
ccc-core-static (HKLM-x32\...\{428C0601-9461-B6C8-D6D6-191FF8308410}) (Version: 2011.0204.1429.25921 - ATI) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.1.6664.93 - Dell)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 6.7.0.2 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1209.101.204 - ALPS ELECTRIC CO., LTD.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Dell Inc.)
Digital Line Detect (HKLM-x32\...\{E646DCF0-5A68-11D5-B229-002078017FBF}) (Version: 1.21 - BVRP Software, Inc)
doubleTwist (HKLM-x32\...\doubleTwist) (Version: 3.2.1.14961 - doubleTwist Corporation)
FMW 1 (HKLM\...\{59966868-2252-4AED-86C9-6D19B60798E4}) (Version: 1.92.4 - AVG Technologies) Hidden
Folder Size 2.9.0.0 (HKLM-x32\...\{2DFA85ED-588F-4CE3-A175-29E52C3804A8}_is1) (Version: 2.9.0.0 - MindGems, Inc.)
Google Chrome (HKCU\...\Google Chrome) (Version: 33.0.1750.117 - Google Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 50.0.2661.102 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HP Photosmart 7520 series Basic Device Software (HKLM\...\{27ABA988-D480-4F44-B0FD-45E5656D2CFE}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart Plus B210 series Basic Device Software (HKLM\...\{F4330A8B-3610-4483-975E-69789B70A764}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
HP Photosmart Plus B210 series Help (HKLM-x32\...\{7F5FDEA1-D0AC-4D80-9D95-59775FCCFA40}) (Version: 140.0.54.54 - Hewlett Packard)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6324.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Display Audio Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 6.14.00.3074 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{7CE8BE79-ABC3-4B2C-9543-28ED2B0A9EA8}) (Version: 1.0.0.0454 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{290D4DB2-F1B4-4B8E-918D-D71EF29A001B}) (Version: 14.00.1000 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.0.1008 - Intel Corporation)
Intel® Turbo Boost Technology Monitor 2.0 (HKLM\...\{B77EFA0B-9BD3-4122-9F9A-15A963B5EA24}) (Version: 2.1.23.0 - Intel)
Intel® PROSet/Wireless WiMAX Software (HKLM\...\{FBCA6D68-2FBE-4A52-8EAA-856CFEA714C8}) (Version: 6.01.0000 - Intel Corporation)
iTunes (HKLM\...\{0225AD21-F3E2-4916-BFF3-65D3F9052582}) (Version: 11.0.2.26 - Apple Inc.)
Java 8 Update 91 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.15 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
K-Lite Codec Pack 7.6.0 (Full) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 7.6.0 - )
Malware Protection Live (HKLM-x32\...\MalwareProtectionLive) (Version:  - )
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Camera Codec Pack (HKLM-x32\...\{64867E7B-D4D7-422E-883D-55C4BEB0E326}) (Version: 6.3.9723.0 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6390.0509 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Modem Diagnostic Tool (HKLM\...\{0335701D-8E28-4A7F-B0EF-312974755BB2}) (Version: 1.0.28.0 - Dell)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 46.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 46.0.1 (x86 en-US)) (Version: 46.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 46.0.1.5966 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
Netwaiting (HKLM-x32\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.59 - BVRP Software, Inc)
OverDrive for Windows (HKLM-x32\...\{36994F59-D10D-46DD-A040-C5D095C2A3E9}) (Version: 3.4.1 - OverDrive, Inc.)
Pandora (HKLM-x32\...\{CF73D1C4-4D78-890A-BF35-E275B96E678E}) (Version: 2.0.10 - Pandora Media, Inc) Hidden
Pandora (HKLM-x32\...\com.pandora.desktop.66F690BC77738C95E986E1B4A197193F28756A21.1) (Version: 2.0.10 - Pandora Media, Inc)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Pinnacle Studio 12 (HKLM-x32\...\{D041EB9E-890A-4098-8F94-51DA194AC72A}) (Version: 12.0.1.6173 - Pinnacle Systems)
Pinnacle Video Driver (HKLM\...\{5EB90C06-964F-4195-B83E-BD7E55C88415}) (Version: 12.00.0017 - Pinnacle Systems)
PowerXpressHybrid (HKLM-x32\...\{C5EB9B5A-2964-D5A3-869A-520448200FC3}) (Version: 1.00.0000 - ATI) Hidden
PX Profile Update (HKLM-x32\...\{0FA0F736-0851-C84A-08AE-D2F39C188B83}) (Version: 1.00.1. - AMD) Hidden
QuickBooks (HKLM-x32\...\{424104AD-BEC6-441D-ADE9-F6662FEEA4BA}) (Version: 24.0.4011.2403 - Intuit Inc.) Hidden
QuickBooks Pro 2014 (HKLM-x32\...\{4A21D17E-2FE8-42CD-88B7-ACF8E8860834}) (Version: 24.0.4011.2403 - Intuit Inc.)
QuickBooks Runtime Redistributable (HKLM\...\{F2A4F809-2DE6-4D27-888B-4D2BB8DAF20E}) (Version: 1.00.0000 - Intuit Inc.)
Quicken 2005 (HKLM-x32\...\{2DBE41DD-2129-4C65-A3D3-5647236A60F3}) (Version: 14.00.0000 - Intuit) Hidden
Quicken 2005 (HKLM-x32\...\InstallShield_{2DBE41DD-2129-4C65-A3D3-5647236A60F3}) (Version: 14.00.0000 - Intuit)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.09.20 - Dell Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.31.1025.2010 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30126 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.32.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.32.0 - Renesas Electronics Corporation)
Rosetta Stone Version 3 (HKLM-x32\...\{80F7CA44-F3A5-4853-8BA6-DDF57CD4F078}) (Version: 3.4.7.0 - Rosetta Stone Ltd.)
Samsung Kies (HKLM-x32\...\{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.0.13091_9 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.0.13091_9 - Samsung Electronics Co., Ltd.)
Samsung Kies3 (HKLM-x32\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.14013.45 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM-x32\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.14013.45 - Samsung Electronics Co., Ltd.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.29.0 - SAMSUNG Electronics Co., Ltd.)
ScreenRecorder (HKLM\...\{55A9972B-EA29-43C3-94B6-7A178D6F2E11}) (Version: 4.0.0 - Burak Uysaler)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0015-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0016-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0019-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001B-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.SingleImage_{C814F7D9-CE9D-45AA-BA7C-88BDD0E1EB7C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.SingleImage_{77A8B979-11B0-4774-8003-574EE8A4BC22}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.SingleImage_{05916788-991E-417B-A8F3-77F90A2B8271}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-002C-0409-1000-0000000FF1CE}_Office14.SingleImage_{D4D48631-AC28-4250-B882-C956555B0B1D}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{F3FAAB68-7697-4B1F-A23A-72312565AEAB}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0409-1000-0000000FF1CE}_Office14.SingleImage_{944EFCFD-823D-4C0A-9B01-CD76EEAEA1F3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-006E-0409-1000-0000000FF1CE}_Office14.SingleImage_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00A1-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0115-0409-1000-0000000FF1CE}_Office14.SingleImage_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0117-0409-1000-0000000FF1CE}_Office14.SingleImage_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Silicon Laboratories CP210x USB to UART Bridge (Driver Removal) (HKLM-x32\...\SLABCOMM&10C4&EA60) (Version:  - Silicon Laboratories)
Skype™ 7.5 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.5.102 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 0.9.13.24.g5dbb3103 - Spotify AB)
TuneUp 2.6.1.0 (HKLM-x32\...\TuneUpMedia) (Version: 2.6.1.0 - TuneUp Media, Inc.)
V1 Home 2.0 (HKLM-x32\...\{E75594A0-B088-4635-B4F6-99654B5DDF96}) (Version: 2.02.60 - Interactive Frontiers) Hidden
V1 Home 2.0 (HKLM-x32\...\InstallShield_{E75594A0-B088-4635-B4F6-99654B5DDF96}) (Version: 2.02.60 - Interactive Frontiers)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Media Encoder 9 Series x64 Edition (HKLM\...\Windows Media Encoder 9) (Version:  - )
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
WModem Driver Installer (HKLM-x32\...\HTC_WModemDriver) (Version: 2.0.6.13 - HTC)
 
========================= Memory info: ===================================
Percentage of memory in use: 30%
Total physical RAM: 8099.17 MB
Available physical RAM: 5658.56 MB
Total Virtual: 16196.53 MB
Available Virtual: 13566.66 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:596.17 GB) (Free:172.88 GB) NTFS
2 Drive d: (PSCS2_CIB) (CDROM) (Total:0.53 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
User accounts for \\FLEA-PC
 
Administrator            Amy                      Flea                     
Guest                    Work                     
 
 
**** End of log ****

Edited by hamluis, 06 June 2016 - 05:18 AM.

~Mike


#6 sflatechguy

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Posted 05 June 2016 - 06:18 PM

The fact that it works at the office and not at home would indicate it may be something to do with your configuruation on the home router, rather than something like the wireless driver.

 

However, it looks like you are having issues with AVG: "A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgwd service", which is the AVG WatchDog service. This may be interfering with your ability to connect.



#7 hamluis

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Posted 06 June 2016 - 05:19 AM

Possible malware, moved to Am I Infected.\

 

Louis



#8 Flea2402

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Posted 06 June 2016 - 11:12 AM

Thanks Louis, I completely removed avg just in case that could have been causing an issue. Same results. I looked at the router configuration. The computer is listed as connected.

 

Mike


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#9 sflatechguy

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Posted 06 June 2016 - 01:19 PM

Given that the connection seems to be intermittent, how close/far away is the computer from the WiFi? Is there anything like a cordless phone or microwave that could be inteferring?



#10 Flea2402

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Posted 06 June 2016 - 01:27 PM

I've moved the computer around the house including right next to the modem. I've never had an issue anywhere in the house, and all other devices are functioning normally wherever they are located, there are no major appliances or phones in the way. The one thing I have noticed since the issue started happening is the little bars that show your connectivity strength drops down one bar to 4 out of 5 instead of all 5. It doesn't have the little exclamation point though. And I haven't been able to access internet at all the last 48 hours with this computer at the house so more of a full time issue than intermittent at this point. Works fine at my office still.


~Mike


#11 dc3

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Posted 07 June 2016 - 10:54 AM

If it works fine in the office, then I would suspect a problem with the router.

 

What it the make and model of the router?

 

Have you tried changing the router channel to see if it improves?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Flea2402

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Posted 07 June 2016 - 11:02 AM

It is an AT&T u-verse 5268ac router. AT&T guy had me change channels and frequencies but nothing we did helped. He mentioned something about needing to try different ports based on the need of my network card and I should get that information from the manufacturer of my network card, does that make any sense? I have a Dell inspiron N5110 laptop

~Mike


#13 dc3

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Posted 07 June 2016 - 11:16 AM

Since this is a laptop the wifi isn't plugged into a USB port.  This leads me to believe they are referring to the input ports which are used to connect the modem to the router.  These are Ethernet cable sockets, or ports.


Edited by dc3, 07 June 2016 - 11:17 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Flea2402

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Posted 07 June 2016 - 11:22 AM

Ya, he said we could try to change the settings in the wifi section in the router based on the port setting the laptop needed. But I don't know what port number to try. Side note, if I plug the computer into the router with a cable the Internet does work, but I need to be able to use the wifi as the router needs to be in the living room and I need to use the laptop elsewhere.

~Mike


#15 dc3

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Posted 07 June 2016 - 11:52 AM

If the signal strength is changing no matter where you are I would suggest trying a USB wifi device.  You can purchase one for wifi adapter for about ten bucks at Newegg.


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