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Recent computer crashes, then weird colorful static pops up

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#1 leongtwu


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Posted 05 June 2016 - 06:47 AM

My computer's been doing this a couple days ago, very random but happening more often day by day with a max of three times today.


My computer crashes, goes to black screen with audio cutting out as well. Usually I just press the power button, but today I waited and pressed random keys to see if anything happen. I got the color static as a result on the attached file and link, sorry for bad camera quality. The computer remained frozen after the screen popped up again. Could it be dust or a loose graphics card that's doing this? I have an AMD R9 380 with updated drivers.


Heat should not be the problem according to MSI Afterburner, and I'm not running anything intensive when it happens.



Attached Files

Edited by leongtwu, 05 June 2016 - 06:51 AM.

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#2 usasma


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Posted 05 June 2016 - 07:58 AM

Yes it can be heat, despite MSI Afterburner.  The program only looks at certain sensors - and the hot spot may not be one monitored by a sensor.

Also, MSI Afterburner can cause it's own set of problems - I'd suggest uninstalling it.


"Could it be dust or a loose graphics card that's doing this?"

Yes it could be.  And checking it is fairly simple on a desktop computer

Be sure that the system is unplugged when messing around in the case.
Also, be careful touching things inside the case

- make sure that you're grounded by holding onto the metal of the case

- approach components slowly, in case extreme heat is able to burn you (I got 2nd degree burns from a malfunctioning video card this way).


Beyond that - wait for the next episode, then recover from it and immediately generate these 2 sets of reports:

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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