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Posted 04 June 2016 - 10:32 PM
Posted 04 June 2016 - 11:00 PM
The first thing you want to try is press Ctrl+Alt+Del and see if it brings up the Task Manager. If it does, great. Click on File > Run new task. Type explorer.exe and hit Enter. This worked for me once when I faced this issue.
If this does not work for you, remove all external devices and reboot. If you are able to get display, it might mean that one of the external hardware is causing the problem. If that is the case, start plugging in external devices one by one until you lose display. Remove the last device you plugged in and see if you get the display back. If yes, don’t use that hardware device until you contact the device’s manufacturer. Check again with other external devices.
If removing external devices does not fix the issue, go to the safe mode. Since we assume that you are getting display until you sign in and not after you sign in, you will have to reboot your computer. At the lock screen, click on the power icon towards bottom left of the display. While holding down SHIFT, click on RESTART. This will make your computer reboot. After the reboot, you are given a number of options – select Safe mode with Networking mode. You can simply press F5 on the screen to enter safe mode.
If instead of reboot, you are presented with a screen having three options: Troubleshoot; and Shutdown, click on Troubleshoot and then on Advanced. Then click on Startup Settings and then Restart. The option to enter Safe Mode will be presented when the computer reboots.
Posted 05 June 2016 - 01:24 AM
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