Hello all I'd like to say hi and I appreciate all the help you give to support peoples issues hopefully you can help me
I recently got an invite to switch up to win 10 so I did, soon after I got malware infection that I just can't get rid of. I found restarting my computer results in a black screen with cursor and the only way I can fix this is ctrl+alt+Dlt task manager and the only fix I got from there was going SHIFT+restart bar to go into maintance options from there the only affective option for me was to choose a restore point then once I restore I log back in and I got my desktop back, I'm pretty sure this is the malware doing this. From here I run windows defender then I ran malware bytes which found 211 infections and commodo found 2 viruses but then here is the real problem, when the malware tools tell me I have to restart for changes to take affect , I restart and I'm back at the black screen where as the malware was still on my computer because I have to choose a previous restore point overwriting everything I tried to fix it lol hopefully someone can shed some light on what to do I'm at a loss, thank you for your time
Edited by Queen-Evie, 05 June 2016 - 07:59 AM.
no need to start a new topic in Am I Infected. moved from Windows 10 Support to Am I Infected.