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Win 10 black screen from Trojan and malware infection


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#1 Jaystep

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Posted 04 June 2016 - 05:17 PM

Hello all I'd like to say hi and I appreciate all the help you give to support peoples issues hopefully you can help me

I recently got an invite to switch up to win 10 so I did, soon after I got malware infection that I just can't get rid of. I found restarting my computer results in a black screen with cursor and the only way I can fix this is ctrl+alt+Dlt task manager and the only fix I got from there was going SHIFT+restart bar to go into maintance options from there the only affective option for me was to choose a restore point then once I restore I log back in and I got my desktop back, I'm pretty sure this is the malware doing this. From here I run windows defender then I ran malware bytes which found 211 infections and commodo found 2 viruses but then here is the real problem, when the malware tools tell me I have to restart for changes to take affect , I restart and I'm back at the black screen where as the malware was still on my computer because I have to choose a previous restore point overwriting everything I tried to fix it lol hopefully someone can shed some light on what to do I'm at a loss, thank you for your time


Edited by Queen-Evie, 05 June 2016 - 07:59 AM.
no need to start a new topic in Am I Infected. moved from Windows 10 Support to Am I Infected.


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#2 usasma

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Posted 05 June 2016 - 07:21 AM

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.
Once they give you a clean bill of health, then post back here for further assistance.

 

My hope is that, with the experts helping to remove the infections, you can reboot into Windows without the black screen error.

The reason I hope this is that fixing/repairing black screen issues is very difficult, and very frequently doesn't work (so you waste a lot of time, only to give up and wipe the system after weeks of frustration).
At work we no longer attempt to fix them as no customer wants to pay the hourly rate for 2 weeks worth of work, only to be told after a couple of weeks that we have to wipe the system and reinstall Windows.

What we do at work is we try System Restore.  If that doesn't fix it, we offer to backup their data, then wipe the system/reinstall Windows, then merge their data back into the system.

 

 


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