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Adobe products quit working-Configuration Error


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#1 Smorton1951

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Posted 04 June 2016 - 04:38 PM

Greetings:

 

I am using Windows 7 professional.  I have Adobe Acrobat Professional XI, Photoshop CS6 and Lightroom 6 installed.  When I try to run them I get this message: 

 

      Configuration error:

      Please uninstall and reinstall the product.

      If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

     Error:16

     http://www.adobe.com/support/

 

I have uninstalled, reinstalled, google adobe support.  Nothing is helping.

 

Any ideas?

 

Thank you.

 

Smorton



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#2 Smorton1951

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Posted 05 June 2016 - 11:52 AM

I now notice that if I open these programs as administrator they work.

 

Anyway I can change them to work as I usually log in?

 

Thanks

 

Smorton



#3 dc3

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Posted 05 June 2016 - 12:06 PM

That error is a permissions issue.  If it works with a admin. account I would just use that account.  I don't see any reason to not use the admin. account if it is your account.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Smorton1951

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Posted 05 June 2016 - 12:09 PM

I can log into two accounts.  The admin. account is one I apparently have not used before.  It brings me to a desktop that has nothing on it and I wonder how I could access my other desktop or get all of the documents, pdfs, photos, transferred to the admin. account?

 

thanks

 

Smorton



#5 Smorton1951

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Posted 05 June 2016 - 12:17 PM

I should have used the admin account from the beginning.  Is there a way to transfer everything from the first user (apparently what I use now) to the admin. account?

 

thanks

 

Smorton



#6 dc3

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Posted 05 June 2016 - 12:40 PM

Open the Control Panel and select User Account.  Create another admin. account for yourself.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 hamluis

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Posted 05 June 2016 - 01:26 PM

FWIW:  http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7 .

 

Louis



#8 Smorton1951

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Posted 05 June 2016 - 03:25 PM

Thanks. 

 

I think this occurred when I used Windows Repair (All In One) by Tweaking.com, which I found on Bleeping Computer's website.  It is fair to say that I didn't know how to use it but I did used to to try to take care of another problem.

 

Has anyone used Windows Repair (All In One) by Tweaking.com and had something like this happen?

 

I can't find any restore points.  Does Win 7 just keep the last one or two (which appears to be the case with me) or does it store them where I can't access them because of my limited knowledge?

 

 

I will read these carefully and then try to correct the situation.

 

 

 

Smorton


Edited by Smorton1951, 05 June 2016 - 04:05 PM.


#9 dc3

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Posted 06 June 2016 - 09:03 AM

Please do as I requested and create another administrator account.  There is a possibility that the other is corrupt.  Creating the new account will answer several questions for us.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Smorton1951

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Posted 06 June 2016 - 09:42 AM

dc3,

 

I didn't get your message until this morning.

 

I have a Dell xps and I was trying to find a restore point.  What happened is that Dell did apparently a clean install but keep my data.

 

However, I am uncertain which programs I have installed. 

 

Does anyone know where that might be found, if at all?

 

I did not intend to do a clean install.  I didn't even have a Win7 operating disc in the computer at this time.  It took me by surprise.

 

Thank you.

 

Smorton



#11 dc3

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Posted 06 June 2016 - 10:51 AM

It sounds like you used the recovery partition to reinstall Windows.  I will have to do a search and see what options were available when you do this.  Some manufacturers will have the option to keep your date, and another option to format the C: drive, this will remove everything. 


Edited by dc3, 06 June 2016 - 10:56 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Smorton1951

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Posted 06 June 2016 - 10:56 AM

It removed every program it appears, but at least I had my date, pictures, etc backed up.

 

Is there anyway to find out what programs I used to have?

 

Thanks

 

Smorton



#13 dc3

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Posted 06 June 2016 - 11:00 AM

Not unless you remember what was installed.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Smorton1951

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Posted 06 June 2016 - 11:16 AM

Bad memory.

 

Thanks

 

Sm



#15 dc3

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Posted 06 June 2016 - 11:40 AM

Is 1951 your birth year?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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