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CenturyLink Web Helper

Started by hcline11 , Jun 04 2016 04:10 PM

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5 replies to this topic

#1 hcline11

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Posted 04 June 2016 - 04:10 PM

Hi,

I just got internet service through CenturyLink and this Web Helper has hijacked my browser search engines. I can change it to google, to yahoo, to bing and it continues to hijack the search engine in my Safari Browser.

Search engine works fine in Firefox, Chrome, and Opera Browser on my mac.

I have tried the online solution of opting out but it doesn't work at all.

I cannot get ahold of centurylink online customer service because it is not open and frankly calling the people is just as frustrating.

Can anyone help me with getting rid of this browser hijacker? I've tried malware bites, I am trying AVG anti-virus. I am not sure what else to do.

Thanks.

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#2 hcline11

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Posted 04 June 2016 - 09:27 PM

Update: AVG found some corrupted executable files but nothing that fixes the browser hijacking.

Still need some help.

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#3 Twin B

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Posted 06 June 2016 - 03:10 PM

I have Century Link but had to buy a new modem because they updated their service where I live. Try the tech support number: 800-247-7285. Maybe they'll do something for you, or take it to the Apple genius guys since it's a prob with Safari.

Edited by Twin B, 06 June 2016 - 03:12 PM.

I've learned blood is not thicker than money.

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#4 hcline11

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Posted 06 June 2016 - 05:56 PM

Got ahold of the tech support. Had to argue with them for hours until they finally did the smart thing and went and manually shut off their web helper on their end. Which they should have done in the first place.

I hate tech support who doesn't get it on the first try.

Thanks Twin B for the help.

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#5 smax013

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Posted 06 June 2016 - 06:57 PM

Glad you got it resolved. About the only thing I would have suggested is to look to see if there is either a Safari extension or maybe a start-up item set in your user account in System Prefs.