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Scorpion Saver


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20 replies to this topic

#1 armonismama

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Posted 03 June 2016 - 07:51 PM

I tried to remove normally and it will not allow me. I ran the follow through rkill.:

 

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 06/03/2016 06:41:56 PM in x64 mode.
Windows Version: Windows 10 Home

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 06/03/2016 06:49:20 PM
Execution time: 0 hours(s), 7 minute(s), and 23 seconds(s)

 

Not really sure what to do now. But I still show it in my programs list.


Edited by armonismama, 03 June 2016 - 07:55 PM.


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#2 Broni

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Posted 03 June 2016 - 08:22 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 armonismama

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Posted 03 June 2016 - 08:34 PM

 Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Windows Defender            
AVG AntiVirus Free Edition  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Java 8 Update 73 
 Java version 32-bit out of Date!
 Adobe Flash Player  21.0.0.242 
 Adobe Reader XI 
 Mozilla Firefox (46.0.1)
 Google Chrome (50.0.2661.102)
 Google Chrome (50.0.2661.94)
 Google Chrome (SetupMetrics.pma..)
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbam.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 



#4 armonismama

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Posted 03 June 2016 - 08:36 PM

Farbar Service Scanner Version: 27-01-2016
Ran by Randi (administrator) on 03-06-2016 at 19:36:05
Running from "C:\Users\Randi\AppData\Local\Microsoft\Windows\INetCache\IE\SN7YL6QH"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============



#5 Broni

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Posted 03 June 2016 - 08:38 PM

The above log is incomplete.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#6 armonismama

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Posted 03 June 2016 - 08:40 PM

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Randi (administrator) on 03-06-2016 at 19:38:21
Running from "C:\Users\Randi\AppData\Local\Microsoft\Windows\INetCache\IE\SR0V8AL9"
Microsoft Windows 10 Home  (X64)
Model: Inspiron 1750 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= IP Configuration: ================================

Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Connected)
Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 = Ethernet (Hardware not present)
Intel® WiFi Link 5100 Driver = Wireless Network Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
set interface interface="Local Area Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wireless Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled metric=1 nud=enabled ignoredefaultroutes=disabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Randi-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-24-D6-5A-1D-44
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : 00-24-D6-5A-1D-45
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : A4-BA-DB-A8-FE-AF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5f1:57e2:4a90:7299%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.8(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, June 03, 2016 5:47:39 PM
   Lease Expires . . . . . . . . . . : Saturday, June 04, 2016 5:47:39 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 245676763
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-49-09-CF-A4-BA-DB-A8-FE-AF
   DNS Servers . . . . . . . . . . . : 64.37.30.6
                                       137.118.1.33
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:3488:9b0:3f57:fef7(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3488:9b0:3f57:fef7%16(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 234881024
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-49-09-CF-A4-BA-DB-A8-FE-AF
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  ns.esrta.com
Address:  64.37.30.6

Name:    google.com
Addresses:  2607:f8b0:400f:803::200e
   216.58.217.46

Pinging google.com [216.58.217.46] with 32 bytes of data:
Reply from 216.58.217.46: bytes=32 time=17ms TTL=57
Reply from 216.58.217.46: bytes=32 time=18ms TTL=57

Ping statistics for 216.58.217.46:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 18ms, Average = 17ms
Server:  ns.esrta.com
Address:  64.37.30.6

Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
   2001:4998:44:204::a7
   2001:4998:58:c02::a9
   98.139.183.24
   98.138.253.109
   206.190.36.45

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=58ms TTL=52
Reply from 98.138.253.109: bytes=32 time=58ms TTL=52

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 58ms, Maximum = 58ms, Average = 58ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...00 24 d6 5a 1d 44 ......Intel® WiFi Link 5100 AGN
 10...00 24 d6 5a 1d 45 ......Microsoft Hosted Network Virtual Adapter
 11...a4 ba db a8 fe af ......Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.8     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.8    276
      192.168.1.8  255.255.255.255         On-link       192.168.1.8    276
    192.168.1.255  255.255.255.255         On-link       192.168.1.8    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.8    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.8    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 16    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 16    306 2001::/32                On-link
 16    306 2001:0:9d38:90d7:3488:9b0:3f57:fef7/128
                                    On-link
 11    276 fe80::/64                On-link
 16    306 fe80::/64                On-link
 11    276 fe80::5f1:57e2:4a90:7299/128
                                    On-link
 16    306 fe80::3488:9b0:3f57:fef7/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    276 ff00::/8                 On-link
 16    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [312160] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/03/2016 05:32:07 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: RANDI-PC)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (06/03/2016 04:58:58 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: RANDI-PC)
Description: Package Microsoft.Windows.ShellExperienceHost_10.0.10586.0_neutral_neutral_cw5n1h2txyewy+App was terminated because it took too long to suspend.

Error: (06/03/2016 04:37:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: MsiExec.exe, version: 5.0.10586.0, time stamp: 0x5632d75e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x262c
Faulting application start time: 0xMsiExec.exe0
Faulting application path: MsiExec.exe1
Faulting module path: MsiExec.exe2
Report Id: MsiExec.exe3
Faulting package full name: MsiExec.exe4
Faulting package-relative application ID: MsiExec.exe5

Error: (06/03/2016 04:28:28 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (06/03/2016 04:19:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: fcc32.exe, version: 12.0.1.4, time stamp: 0x53554ca3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x2434
Faulting application start time: 0xfcc32.exe0
Faulting application path: fcc32.exe1
Faulting module path: fcc32.exe2
Report Id: fcc32.exe3
Faulting package full name: fcc32.exe4
Faulting package-relative application ID: fcc32.exe5

Error: (06/03/2016 03:10:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: communicatork9.exe, version: 8.6.4.0, time stamp: 0x536beb06
Faulting module name: MediaTermination.dll, version: 1.0.0.1, time stamp: 0x536bea94
Exception code: 0xc0000409
Fault offset: 0x0007592c
Faulting process id: 0x24a8
Faulting application start time: 0xcommunicatork9.exe0
Faulting application path: communicatork9.exe1
Faulting module path: communicatork9.exe2
Report Id: communicatork9.exe3
Faulting package full name: communicatork9.exe4
Faulting package-relative application ID: communicatork9.exe5

Error: (06/03/2016 02:54:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: communicatork9.exe, version: 8.6.4.0, time stamp: 0x536beb06
Faulting module name: MediaTermination.dll, version: 1.0.0.1, time stamp: 0x536bea94
Exception code: 0xc0000409
Fault offset: 0x0007592c
Faulting process id: 0x2040
Faulting application start time: 0xcommunicatork9.exe0
Faulting application path: communicatork9.exe1
Faulting module path: communicatork9.exe2
Report Id: communicatork9.exe3
Faulting package full name: communicatork9.exe4
Faulting package-relative application ID: communicatork9.exe5

Error: (06/03/2016 12:48:21 PM) (Source: Application Hang) (User: )
Description: The program communicatork9.exe version 8.6.4.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 216c

Start Time: 01d1bdc8339b1633

Termination Time: 4294967295

Application Path: C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\communicatork9.exe

Report Id: bd2de67e-29bb-11e6-8da4-a4badba8feaf

Faulting package full name:

Faulting package-relative application ID:

Error: (06/03/2016 12:34:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: communicatork9.exe, version: 8.6.4.0, time stamp: 0x536beb06
Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571afb7f
Exception code: 0xc0000005
Fault offset: 0x0003e230
Faulting process id: 0x153c
Faulting application start time: 0xcommunicatork9.exe0
Faulting application path: communicatork9.exe1
Faulting module path: communicatork9.exe2
Report Id: communicatork9.exe3
Faulting package full name: communicatork9.exe4
Faulting package-relative application ID: communicatork9.exe5

Error: (06/02/2016 09:04:33 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: RANDI-PC)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

System errors:
=============
Error: (06/03/2016 05:49:40 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error:
%%1117

Error: (06/03/2016 05:48:16 PM) (Source: Service Control Manager) (User: )
Description: The LMIRescue_a38ee134-33dc-4547-a77d-0d1907ff0f23 service failed to start due to the following error:
%%1053

Error: (06/03/2016 05:48:16 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the LMIRescue_a38ee134-33dc-4547-a77d-0d1907ff0f23 service to connect.

Error: (06/03/2016 05:47:50 PM) (Source: Service Control Manager) (User: )
Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error:
%%1058

Error: (06/03/2016 05:47:36 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:34:43 PM on ‎6/‎3/‎2016 was unexpected.

Error: (06/02/2016 11:08:47 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgsvc service.

Error: (06/02/2016 10:42:10 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error:
%%1117

Error: (06/02/2016 10:41:01 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service failed to start due to the following error:
%%1053

Error: (06/02/2016 10:41:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the AVGIDSAgent service to connect.

Error: (06/02/2016 10:40:59 PM) (Source: Service Control Manager) (User: )
Description: The LMIRescue_a38ee134-33dc-4547-a77d-0d1907ff0f23 service failed to start due to the following error:
%%1053

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2016-06-03 17:55:53.368
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-18 12:14:59.752
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-16 17:44:35.754
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-10 10:52:00.533
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-10 08:13:10.974
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-09 12:40:23.218
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-08 15:43:59.236
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-05-07 23:36:17.759
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Common Files\microsoft shared\OFFICE12\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-05-07 12:01:57.035
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-04-21 07:42:51.153
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

=========================== Installed Programs ============================

Adobe Connect 9 Add-in (HKCU\...\Adobe Connect 9 Add-in) (Version: 11,9,975,228 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.16) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.16 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.0.150 - Adobe Systems, Inc.)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
AVG (HKLM\...\{9242EAEC-38AC-4041-B87E-EAB3546B4828}) (Version: 16.81.7639 - AVG Technologies) Hidden
AVG (HKLM\...\AvgZen) (Version: 1.61.2.12974 - AVG Technologies)
AVG 2016 (HKLM\...\{52C17BA3-948B-43A3-83E0-259BB455845B}) (Version: 16.0.4591 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.81.7639 - AVG Technologies)
AVG Zen (HKLM\...\{96CBF71D-C368-4B02-88E3-BB5DD34E6873}) (Version: 1.61.9 - AVG Technologies) Hidden
Cisco AnyConnect Secure Mobility Client  (HKLM-x32\...\Cisco AnyConnect Secure Mobility Client) (Version: 4.1.04011 - Cisco Systems, Inc.)
Cisco AnyConnect Secure Mobility Client (HKLM-x32\...\{0FC5E486-6EA0-4665-A39D-DCC016D88632}) (Version: 4.1.04011 - Cisco Systems, Inc.) Hidden
Cisco IP Communicator (HKLM-x32\...\{9C771757-BF15-4E33-A59C-2A6DFBBA8E1E}) (Version: 8.6.4.0 - Cisco Systems, Inc.)
Cisco WebEx Meeting Center for Internet Explorer (HKLM-x32\...\{0A223CAC-7FAC-4A7F-AA0F-3921A512C735}) (Version: 28.12.20.10001 - Cisco WebEx LLC)
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Citrix Receiver (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 14.4.1000.16 - Citrix Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Dell DataSafe Online (HKLM-x32\...\{13766F76-6C8C-4E57-A9F3-3212D1C6E0D1}) (Version: 1.2.0009 - Dell, Inc.)
Dell Dock (HKLM\...\{C73A3942-84C8-4597-9F9B-EE227DCBA758}) (Version: 2.0 - Stardock Corporation) Hidden
Dell Dock (HKLM-x32\...\Dell Dock) (Version:  - Stardock Corporation)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Support Center (Support Software) (HKLM-x32\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.5.09100 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 13.2.3.0 - Synaptics Incorporated)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
Epson Connect Printer Setup (HKLM-x32\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.3.0 - SEIKO EPSON CORPORATION)
Epson Customer Research Participation (HKLM\...\{B26449A6-6007-4460-B4FE-C4776115BCEA}) (Version: 1.80.0000 - Seiko Epson Corporation)
Epson Event Manager (HKLM-x32\...\{9F205E94-9E42-4486-A92A-DF3F6CB85444}) (Version: 3.10.0061 - Seiko Epson Corporation)
Epson E-Web Print (HKLM-x32\...\{6BF9F374-EC67-4808-A90C-F127DE6D989D}) (Version: 1.23.0000 - SEIKO EPSON CORPORATION)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.62.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM-x32\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM-x32\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 2.30.00 - SEIKO EPSON Corp.)
EPSON Scan PDF Extensions (HKLM-x32\...\{F9956472-6E16-4F83-BF9A-F887EF4A45B7}) (Version: 1.03.0001 - SEIKO EPSON Corp.)
EPSON WF-2630 Series Printer Uninstall (HKLM\...\EPSON WF-2630 Series) (Version:  - SEIKO EPSON Corporation)
Epson WF-2630 User’s Guide version 1.0 (HKLM-x32\...\UsersGuideEpson WF-2630 User’s Guide_is1) (Version: 1.0 - )
EpsonNet Print (HKLM\...\{F983229B-587E-4322-BCB9-D7A49734E5CD}) (Version: 3.0.0.0 - SEIKO EPSON CORPORATION)
FirstClass Client (HKLM-x32\...\{E49C4A6D-7655-4D0A-A083-664D99D825CA}) (Version: 12.014 - OpenText)
FMW 1 (HKLM\...\{59966868-2252-4AED-86C9-6D19B60798E4}) (Version: 1.92.4 - AVG Technologies) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 50.0.2661.102 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1029 - Intel Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.0.162.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Live Meeting 2007 (HKLM-x32\...\{3795C610-CF0C-484E-A40A-75F1F9D22452}) (Version: 8.0.6362.249 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{67635FB6-2F63-4FFB-830B-D4C01597EBA4}) (Version: 1.2.1 - DELL)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM-x32\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM-x32\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{402ED4A1-8F5B-387A-8688-997ABF58B8F2}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MotoHelper 2.1.41 Driver 5.5.0 (HKLM-x32\...\MotoHelper) (Version: 2.1.41 - Motorola)
MotoHelper MergeModules (HKLM-x32\...\{94CAC2F1-C856-47F4-AF24-65A1E75AEDB9}) (Version: 1.2.0 - Motorola) Hidden
Motorola Mobile Drivers Installation 5.5.0 (HKLM\...\{61C3230C-D69D-44E7-B974-F8BBADB49EE6}) (Version: 5.5.0 - Motorola Inc.) Hidden
Mozilla Firefox 46.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 46.0.1 (x86 en-US)) (Version: 46.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 46.0.1.5966 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Online Plug-in (HKLM-x32\...\{2AB290A4-6B1F-4591-AF1B-73153F10D362}) (Version: 14.4.1000.16 - Citrix Systems, Inc.) Hidden
PowerDVD DX (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.6029 - CyberLink Corp.)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 9.6.6 - Dell Inc.)
RapidPlayer v6.0 ActiveX Control (HKLM-x32\...\{31C2F32D-C5DD-4583-8181-B48591CA231C}) (Version:  - )
RealDownloader (HKLM-x32\...\{20C2051A-1ACA-48B4-9BA5-24625DCBD880}) (Version: 17.0.11 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{21E47F47-C9A7-4454-BA48-388327B0EA00}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 15.0) (Version: 15.0.6 - RealNetworks)
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.10 - RealNetworks)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
Revo Uninstaller Pro 3.1.6 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.6 - VS Revo Group, Ltd.)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.01 - Roxio)
ScorpionSaver (HKLM-x32\...\{9B65F9A3-9D24-452A-B6EF-1457D65E4259}) (Version: 1.0.0.0 - Adpeak, Inc.)
Self-service Plug-in (HKLM-x32\...\{37C6BFE8-9345-4BE5-A807-9E427562958B}) (Version: 4.4.1000.13058 - Citrix Systems, Inc.) Hidden
Software Updater (HKLM-x32\...\{8DBC5A0A-31C4-46C7-B252-6B593EA11A87}) (Version: 4.3.7 - SEIKO EPSON CORPORATION)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
UpdateService (HKLM-x32\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
VideoPlayer v2.0.6 (HKLM-x32\...\VideoPlayer) (Version: v2.0.6 - TUGUU SL)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Wah Assistant (HKCU\...\908b0cc579cd5806) (Version: 2.0.2.0 - Alorica)
WildTangent Games (HKLM-x32\...\WildTangent dell Master Uninstall) (Version: 1.0.0.71 - WildTangent)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Xvid Video Codec (HKLM-x32\...\Xvid Video Codec 1.3.2) (Version: 1.3.2 - Xvid Team)

========================= Devices: ================================

Name: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
Description: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Cisco Systems
Service: vpnva
Device ID: ROOT\NET\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

========================= Memory info: ===================================

Percentage of memory in use: 84%
Total physical RAM: 3032.36 MB
Available physical RAM: 477.4 MB
Total Virtual: 6104.36 MB
Available Virtual: 3514.69 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:283.4 GB) (Free:224.95 GB) NTFS

========================= Users: ========================================

User accounts for \\RANDI-PC

Administrator            DefaultAccount           Guest                   
Randi                   

========================= Restore Points ==================================

23-05-2016 22:47:31 Scheduled Checkpoint
01-06-2016 01:15:09 Scheduled Checkpoint
03-06-2016 22:27:13 Removed Banctec Service Agreement

**** End of log ****


The above log is incomplete.

That is all it gave me. :/



#7 Broni

Broni

    The Coolest BC Computer


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Posted 03 June 2016 - 08:41 PM

re-run it.


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#8 armonismama

armonismama
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Posted 03 June 2016 - 08:41 PM

I'm running Malwarebytes right now, its taking a long time. been going 25 min so far.... so maybe in a few hours?



#9 armonismama

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Posted 03 June 2016 - 08:46 PM

Farbar Service Scanner Version: 27-01-2016
Ran by Randi (administrator) on 03-06-2016 at 19:46:18
Running from "C:\Users\Randi\AppData\Local\Microsoft\Windows\INetCache\IE\SN7YL6QH"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Policy:
========================

Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****



#10 Broni

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Posted 03 June 2016 - 08:50 PM

That's good :)


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#11 armonismama

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Posted 03 June 2016 - 08:51 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 6/2/2016
Scan Time: 5:32 PM
Logfile: Malwarebytes.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.06.02.05
Rootkit Database: v2016.05.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Randi

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 371464
Time Elapsed: 4 hr, 28 min, 4 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 6
PUP.Optional.DealPly, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{A9DBCDD8-AE30-4D4F-8CB6-341A664D75F5}, Quarantined, [2effea0e3f5ad363b29625ba1ae90ef2],
PUP.Optional.DealPly, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{F152B45D-7E5B-43F9-8E13-312A2B43E95E}, Quarantined, [c06d85732178f73f60e8439cc63d0ff1],
PUP.Optional.DealPly, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\DealPly, Quarantined, [52db60981188df57ca3924663ac9e818],
PUP.Optional.DealPly, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\DealPlyUpdate, Quarantined, [50dd85735d3cc17535ce107aa261c040],
PUP.Optional.WinYahoo, HKU\S-1-5-21-4265505565-2887419862-550575693-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}, Quarantined, [a08d2dcb80193501e7fd0da1df242cd4],
PUP.Optional.ProductSetup, HKU\S-1-5-21-4265505565-2887419862-550575693-1001\SOFTWARE\PRODUCTSETUP, Quarantined, [012c7c7c5940b185d7800c8f778c0ef2],

Registry Values: 6
PUP.Optional.DealPly, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{A9DBCDD8-AE30-4D4F-8CB6-341A664D75F5}|Path, \DealPlyUpdate, Quarantined, [2effea0e3f5ad363b29625ba1ae90ef2]
PUP.Optional.DealPly, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{F152B45D-7E5B-43F9-8E13-312A2B43E95E}|Path, \DealPly, Quarantined, [c06d85732178f73f60e8439cc63d0ff1]
PUP.Optional.WinYahoo, HKU\S-1-5-21-4265505565-2887419862-550575693-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}|URL, https://us.search.yahoo.com/yhs/search?hspart=iry&hsimp=yhs-fullyhosted_003&type=wncy_nxtad_15_53&param1=1&param2=f[a08d2dcb80193501e7fd0da1df242cd4]D4%26b[a08d2dcb80193501e7fd0da1df242cd4]DIE%26cc[a08d2dcb80193501e7fd0da1df242cd4]Dus%26pa[a08d2dcb80193501e7fd0da1df242cd4]DWincy%26cd[a08d2dcb80193501e7fd0da1df242cd4]D2XzuyEtN2Y1L1Qzu0AyE0B0A0D0B0Azz0F0E0A0F0F0B0B0CtN0D0Tzu0StCyEyDyBtN1L2XzutAtFtCyCtFtCtFtDtN1L1Czu1StN1L1G1B1V1N2Y1L1Qzu2StCyBzyyCyDyEyD0AtGtA0BtCtAtGtAyByCtBtGtCyCtDyDtGtC0EyEtDtD0B0B0BtC0ByEyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2StC0EyCtD0D0Azy0EtG0CtDyC0CtGyE0F0EzytG0B0EyCyCtG0B0A0AtAtDyD0B0B0EtCtByE2QtN0A0LzutB%26cr[a08d2dcb80193501e7fd0da1df242cd4]D1655908324%26a[a08d2dcb80193501e7fd0da1df242cd4]Dwncy_nxtad_15_53%26os_ver[a08d2dcb80193501e7fd0da1df242cd4]D10.0%26os[a08d2dcb80193501e7fd0da1df242cd4]DWindowsQuarantinedB10QuarantinedBHome&p={searchTerms}, %4, %5
PUP.Optional.WinYahoo, HKU\S-1-5-21-4265505565-2887419862-550575693-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}|TopResultURLFallback, https://us.search.yahoo.com/yhs/search?hspart=iry&hsimp=yhs-fullyhosted_003&type=wncy_nxtad_15_53&param1=1&param2=f[7db0a1578118270f7371f5b939cafd03]D4%26b[7db0a1578118270f7371f5b939cafd03]DIE%26cc[7db0a1578118270f7371f5b939cafd03]Dus%26pa[7db0a1578118270f7371f5b939cafd03]DWincy%26cd[7db0a1578118270f7371f5b939cafd03]D2XzuyEtN2Y1L1Qzu0AyE0B0A0D0B0Azz0F0E0A0F0F0B0B0CtN0D0Tzu0StCyEyDyBtN1L2XzutAtFtCyCtFtCtFtDtN1L1Czu1StN1L1G1B1V1N2Y1L1Qzu2StCyBzyyCyDyEyD0AtGtA0BtCtAtGtAyByCtBtGtCyCtDyDtGtC0EyEtDtD0B0B0BtC0ByEyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2StC0EyCtD0D0Azy0EtG0CtDyC0CtGyE0F0EzytG0B0EyCyCtG0B0A0AtAtDyD0B0B0EtCtByE2QtN0A0LzutB%26cr[7db0a1578118270f7371f5b939cafd03]D1655908324%26a[7db0a1578118270f7371f5b939cafd03]Dwncy_nxtad_15_53%26os_ver[7db0a1578118270f7371f5b939cafd03]D10.0%26os[7db0a1578118270f7371f5b939cafd03]DWindowsQuarantinedB10QuarantinedBHome&p={searchTerms}, %4, %5
PUP.Optional.NotChromeRun, HKU\S-1-5-21-4265505565-2887419862-550575693-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|GoogleChromeAutoLaunch_2DC33FFD8AD781EEDB1CA8DC54B87E7E, "C:\Users\Randi\AppData\Local\Chromium\Application\chrome.exe" --auto-launch-at-startup --profile-directory="Default" --restore-last-session, Quarantined, [0f1ee90fb1e8ae88b67d0494e61d17e9]
PUP.Optional.ProductSetup, HKU\S-1-5-21-4265505565-2887419862-550575693-1001\SOFTWARE\PRODUCTSETUP|tb, 0X1F1T1V1G1G, Quarantined, [012c7c7c5940b185d7800c8f778c0ef2]

Registry Data: 0
(No malicious items detected)

Folders: 2
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],

Files: 24
PUP.Optional.VaffPlayer, C:\Program Files (x86)\VideoPlayer\VAFChecker.exe, Quarantined, [f538ac4c4e4b6bcb9c9773afab55f10f],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\HowToRemove.html.lnk, Quarantined, [e24b07f1adec092d342d4883f70cb947],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences, Good: ("session":{"restore_on_startup":4,"startup_urls":["https://www.malwarebytes.org/restorebrowser/"]}}), Bad: ("session":{"restore_on_startup":4,"startup_urls":["https://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wncy_nxtad_15_53&param1=1&param2=f%3D7%26b%3DChrome%26cc%3Dus%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1Qzu0AyE0B0A0D0B0Azz0F0E0A0F0F0B0B0CtN0D0Tzu0StCyEyDyBtN1L2XzutAtFtCyCtFtCtFtDtN1L1Czu1StN1L1G1B1V1N2Y1L1Qzu2StCyBzyyCyDyEyD0AtGtA0BtCtAtGtAyByCtBtGtCyCtDyDtGtC0EyEtDtD0B0B0BtC0ByEyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2StC0EyCtD0D0Azy0EtG0CtDyC0CtGyE0F0EzytG0B0EyCyCtG0B0A0AtAtDyD0B0B0EtCtByE2QtN0A0LzutB%26cr%3D1655908324%26a%3Dwncy_nxtad_15_53%26os_ver%3D10.0%26os%3DWindowsReplaced,[a88518e09009f73f1a713848c242ce32]B10Replaced,[a88518e09009f73f1a713848c242ce32]BHome","http://www.google.com/"]}}), %5
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\HowToRemove.html, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\chromium-min.jpg, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\control panel-min-min.JPG, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\down.png, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\ff menu.JPG, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\ff search engine-min.png, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\hp-min ff.png, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\hp-min ie.png, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\search engine.gif, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\setup pages.gif, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\sp-min.png, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\start-min.jpg, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\HowToRemove\up.png, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\config.dat, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\info.dat, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\install.log, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\sile, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\Sqlite3.dll, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\STTL.DAT, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\TTL.DAT, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],
PUP.Optional.WinYahoo, C:\Users\Randi\AppData\Local\{4F687934-6BC0-158C-0658-30642230CCFC}\uninst.dat, Quarantined, [df4e3cbc63366ec805a7c1be15efae52],

Physical Sectors: 0
(No malicious items detected)

(end)



#12 armonismama

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Posted 03 June 2016 - 09:27 PM

I am waiting for Malwarebytes anti-rootkit to finish. once it is complete I will post the results.   After that did you want me to run rkill a second time since I ran it prior?



#13 Broni

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Posted 03 June 2016 - 09:28 PM

You can skip rKill.


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#14 armonismama

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Posted 03 June 2016 - 09:44 PM

Is this supposed to take so long on the rootkit scan?



#15 RolandJS

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Posted 03 June 2016 - 09:51 PM

Is this supposed to take so long on the rootkit scan?

Yes, that is normal.


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