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No BSOD but several display crashes and now CTD's while gaming. Help please!


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#1 Gnrrain

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Posted 03 June 2016 - 11:36 AM

I have a problem where out of nowhere my computers display driver is crashing causing the screen to go black and then a popup at the bottom right says that the "Display driver crashed and recovered"

 

After this happens, my mouse cursor icon is distorted and i can't play any games without constant crashing to desktop or display crashes again. This is a gaming desktop and most of my games are run through Steam, or are browser based (Firefox).

 

I've checked for BIOS updates and found none, I've checked for driver updates and they are all up to date.

 

I did a memory test and found no issues there.

 

I am now at a loss as to what to do to find out what is causing this and how to fix it.  Any and all help is much appreciated.  Thanks!

 

Computer specs:

OS - Windows 8.1 64bit

Processor - AMD FX-8320  8 Core 3.5 GHz    Socket - AM3+ (942)

MoBo - Gigabyte 970A-DS3P

Chipset - AMD RD9x0 Rev. 02

Southbridge - AMD SB910/950 Rev. 40

BIOS - American Megatrends Inc. Version F1

Graphics - AMD Radeon R9 200 Series 2GB

Memory - 16G DDR3 (2 - 8GB sticks both max 667MHz)

Cooling - Water cooled processor, everything else is air cooled with fans.

 

I have CPU-Z, and CPU-HM installed.

 

Any other info you need, or tests run, I'll gladly do them to find and fix this issue! 

 

Update: Screen went black about an hour ago and wouldn't come back.  I had to force the computer to shut down.  I took out the video card, and mem sticks and re-seated them, also cleaned the vid card even though it didn't look like it needed it.  Currently watching my temperatures but everything seems ok to me.. Although another eye might see something I'm missing.


Edited by Gnrrain, 03 June 2016 - 01:50 PM.


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#2 usasma

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Posted 04 June 2016 - 07:32 PM

Let's try looking at these 2 sets of reports (it's preferable to run them immediately after having the problem - but it's not essential):

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Gnrrain

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Posted 07 June 2016 - 06:44 AM

I did both steps, sorry for the delay. I also included my HWMonitor text file. Hopefully something sheds some light.  Thank you again!

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#4 usasma

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Posted 07 June 2016 - 06:23 PM

Temps in the HWMonitor log look good.

 

I'd first suggest running the Microsoft Account troubleshooter:  http://go.microsoft.com/fwlink/p/?LinkId=268424

This is to try and fix the GenericRoaming errors in the Admin logfile.

Also, here's some troubleshooting steps for Credential Roaming - but it's beyond my abilities:  https://blogs.technet.microsoft.com/askds/2009/12/18/troubleshooting-credential-roaming/

 

There are also lot's of video driver errors, so I'd suggest:

- downloading a fresh set of the latest AMD video drivers

- uninstalling your current video drivers

- running the AMD Clean Uninstall Utility (free from here: http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )

- then installing the freshly downloaded drivers

- monitor for further problems.

 

Your UEFI/BIOS (version F1) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 53 Windows Update hotfixes installed.  Most systems have 180 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

Please run these free hardware diagnostics also.  I don't expect a hardware problem, but it doesn't hurt to run them:  http://www.carrona.org/hwdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Gnrrain

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Posted 08 June 2016 - 07:22 AM

Thanks! I will be doing everything suggested today and i will post an update afterwards. 

 

Those generic roaming, and credential roaming errors have been plaguing this system since i got my computer and I searched and did everything that i myself knew how to do to fix them to no avail.  Hopefully these suggestions work out, thanks again for everything.






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