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Microsoft office won't open.


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#1 JONES113

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Posted 03 June 2016 - 10:01 AM

When I try to open an office application I get this error message.

 

Something went wrong. We couldn't start your program. Please try starting it again. If it won't start, try repairing Office from 'Programs and Features' in the Control Panel.

 

When I try to change or uninstall in control panel nothing happens. I noticed as it's listed in the control panel programs it says it was installed 5/30/2016 and the file size is blank. This is office 2013 so I've had it for a few years and it just started this yesterday.

 

Also, when I try to open an existing document an additional error message pops up that says, There was a problem sending the command to the program.

 

Any help would be greatly appreciated. I don't think anything has changed on my computer over the last few days, except a couple of windows updates.



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#2 Chris Cosgrove

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Posted 04 June 2016 - 05:22 PM

If you have the installation media for Office 2013 you could uninstall it and re-install it - this will not affect your documents and other work as they are not stored along with the program files.

 

Alternatively, if this problem started recently, you could try restoring Windows to a time before this problem started and see if that fixes the problem.

 

Chris Cosgrove



#3 Smsec

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Posted 04 June 2016 - 06:42 PM

Microsoft has a removal tool you can download and install. This MS article describes 3 methods to uninstall office. #2 covers their fix-it tool



#4 JONES113

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Posted 06 June 2016 - 02:27 PM

Thank you. A system restore did the trick.



#5 Chris Cosgrove

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Posted 06 June 2016 - 06:59 PM

Thanks for telling us what fixed it, and I'm glad you got it sorted.

 

Chris Cosgrove






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