My friend came to me with a telephone with some India-sounding guy on the other end saying the computer was hacked. I started speaking to the guy and immediately I knew something wasn't right. Not only were there no problems but I had scanned the computer a day earlier with three programs (just regular checking -- no particular reason).
He said he called them because his laptop was hacked. I have the computer set up -- best to my knowledge -- to not communicate with the laptop since they are both going through the wireless internet linker. I started grilling him some 'cause it wasn't sounding right. I asked him to leave a number. He said he gave a number with information in a text file on the laptop. We go to the laptop. Sure enough, it's there.
Turns out my friend has once again fallen for a scammer.
1: They didn't call him, he called them. I had to point out to him the number he called was from a SCAM PAGE that popped up. He's actually dumb enough to think HP is not only monitoring every computer's activity all day, but has the stay to do that and can afford it. He just doesn't think -- he let's the scammer lead the conversation and set the "facts".
2: This is a big deal: he let them into the computer. I can't believe he did that!
So my quick thinking got him off the phone and I went to work on his laptop. Thankfully I had the common sense to not let that guy into this computer. Had I not been there, that's exactly what my friend would have done. When he's 80, he's gonna falls for these things left and right.
I didn't want to bother anybody here until I ran scans. I ran multiple programs to check things out:
TFC (just to also clear out the junk he's built up)
The McAfee program pre-intalled on the computer and I also ran the free ESET online scanner.
I ran these in regular mode and Safe Mode. Everything came up clear -- not a single thing. I also had him change his password at his online bank account from this computer, to play it safe.
I also double checked this computer just in case (still all clear, with no signs of trouble).
I feel confident it's clear of any potential threat, but as I told him, he let the guy into his computer, so there's no telling if he installed a keylogger or a backdoor and that only time will tell if he did.
And to play it safe, I also went back to a clean Restore Point incase anything had been changed that didn't come up in the scans.
I don't think -- in my non professional knowledge -- there's anything else to be done, but I just wanted to run it by the professionals here just in case,
The laptop is running on Windows 10 and both IE Edge and Google Chrome.