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Possible Hack, but All Clear


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2 replies to this topic

#1 tharpdevenport

tharpdevenport

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Posted 02 June 2016 - 04:01 PM

My friend came to me with a telephone with some India-sounding guy on the other end saying the computer was hacked.  I started speaking to the guy and immediately I knew something wasn't right.  Not only were there no problems but I had scanned the computer a day earlier with three programs (just regular checking -- no particular reason).

 

He said he called them because his laptop was hacked.  I have the computer set up -- best to my knowledge -- to not communicate with the laptop since they are both going through the wireless internet linker.  I started grilling him some 'cause it wasn't sounding right.  I asked him to leave a number.  He said he gave a number with information in a text file on the laptop.  We go to the laptop.  Sure enough, it's there.

 

Turns out my friend has once again fallen for a scammer.

 

1:  They didn't call him, he called them.  I had to point out to him the number he called was from a SCAM PAGE that popped up.  He's actually dumb enough to think HP is not only monitoring every computer's activity all day, but has the stay to do that and can afford it.  He just doesn't think -- he let's the scammer lead the conversation and set the "facts".

 

2:  This is a big deal: he let them into the computer.  I can't believe he did that!

 

 

So my quick thinking got him off the phone and I went to work on his laptop.  Thankfully I had the common sense to not let that guy into this computer.  Had I not been there, that's exactly what my friend would have done.  When he's 80, he's gonna falls for these things left and right.

 

I didn't want to bother anybody here until I ran scans.  I ran multiple programs to check things out:

 

RKill

Malwarebytes

TDSSKiller

TFC (just to also clear out the junk he's built up)

The McAfee program pre-intalled on the computer and I also ran the free ESET online scanner.

 

I ran these in regular mode and Safe Mode.  Everything came up clear -- not a single thing.  I also had him change his password at his online bank account from this computer, to play it safe.

I also double checked this computer just in case (still all clear, with no signs of trouble).

 

 

I feel confident it's clear of any potential threat, but as I told him, he let the guy into his computer, so there's no telling if he installed a keylogger or a backdoor and that only time will tell if he did.

 

 

And to play it safe, I also went back to a clean Restore Point incase anything had been changed that didn't come up in the scans.

 

 

I don't think -- in my non professional knowledge -- there's anything else to be done, but I just wanted to run it by the professionals here just in case,

 

The laptop is running on Windows 10 and both IE Edge and Google Chrome.



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#2 nasdaq

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Posted 03 June 2016 - 08:02 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

You did well this is a SCAM.

Run these tools and post the logs I will review them.

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===

Wait for further instructions.

Edited by nasdaq, 03 June 2016 - 08:06 AM.


#3 nasdaq

nasdaq

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Posted 09 June 2016 - 09:04 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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