Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Blue screen of death crash today 0x00000050


  • Please log in to reply
1 reply to this topic

#1 Brandonhill1993

Brandonhill1993

  • Members
  • 1 posts
  • OFFLINE
  •  

Posted 02 June 2016 - 03:08 PM

So i was streaming earlier, the toy story 2 game with youtube music open when i got a random BSOD

Here are my log files - XYX-Thu_06_02_2016_141922_48.zip :: Free File Hosting - File Dropper: File Host for Mp3, Videos, Music, Documents.


Can someone tell me if its a hardware or software issue?

Thank you in advance!


Windows 8.1 pro 64 bit

8gb RAM kingston 1600mhz

NVIDIA gt 710 2gb PNY

x1 2tb HDD western digital green

x1 120gb PNY SDD

300W PSU



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:04:03 PM

Posted 04 June 2016 - 05:06 AM

It's not often that one can tell hardware vs software with only 1 memory dump.

Also, with the newer OS's (such as W8/10) the line between hardware and software becomes a bit blurred.

We'll have a look, and then we'll give some suggestions on how to proceed.

 

The PSU is a bit under-powered - and if it's older and a non-name brand, that might be a cause of some of your problems.

The test for this is to remove as much power-consuming stuff as you can (CD/DVD drive, W-D HDD, fans, extra plug in cards and USB devices, lights, etc)

If the errors come less frequently, then power problems may be contributing to it.

 

Your UEFI/BIOS (version P11-B1) dates from 20141.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These devices have problems in Device Manager:

 

SM Bus Controller    PCI\VEN_8086&DEV_8C22&SUBSYS_07501025&REV_05\3&11583659&0&FB    The drivers for this device are not installed.
PCI Data Acquisition and Signal Processing Controller    PCI\VEN_8086&DEV_8C24&SUBSYS_07501025&REV_05\3&11583659&0&FE    The drivers for this device are not installed.
PCI Simple Communications Controller    PCI\VEN_8086&DEV_8C3A&SUBSYS_07501025&REV_04\3&11583659&0&B0    The drivers for this device are not installed.
USB2.0-CRW    USB\VID_0BDA&PID_0129\20100201396000000    The drivers for this device are not installed.

Please visit the system/motherboard manufacturer's website and download/install the chipset drivers and any other Intel drivers that are available from there.

While there, also download/install the drivers for the Realtek USB Card Reader (it's the last device in the list above).

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  W10 users: The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

The memory dumps blame lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
Logitech USB Video Class Driver (WebCam) http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys

 

Please uninstall the Logitech software, then physically remove the Webcam from your system.

If this stops the BOSD's, then try first connecting the Webcam without the Logitech software (if it works).

If it doesn't work without the software, then try downloading a fresh copy of the software from the Logitech website and try installing that.
Then monitor for further BSOD's.

 

Please uninstall SpeedFan.

Please update your wireless and wired drivers

The reason for this is that their drivers date from 2013

You may not be able to update the intelppm.sys driver as it's only available from Windows Update (and they may not have an update posted).

 

If all of this doesn't help, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

 

 

**************************Thu Jun  2 13:50:49.645 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\060216-5078-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.18146.amd64fre.winblue_ltsb.151121-0600
System Uptime:1 days 22:46:16.343
*** WARNING: Unable to verify timestamp for lvuvc64.sys
*** ERROR: Module load completed but symbols could not be loaded for lvuvc64.sys
Probably caused by :lvuvc64.sys ( lvuvc64+356a93 )
BugCheck 50, {ffffe000afcd3ca2, 0, fffff801af633a93, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffe000afcd3ca2, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff801af633a93, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_lvuvc64!Unknown_Function
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  P11-B1
  BIOS Release Date             08/07/2014
  Manufacturer                  Acer
  Product Name                  Aspire TC-605
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jun  2 13:50:49.645 2016 (UTC - 4:00)**************************
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
iwdbus.sys                  Mon Jul 20 19:45:31 2015 (55AD881B)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
dtliteusbbus.sys            Mon Dec 28 08:05:52 2015 (568133B0)
nvhda64v.sys                Thu Mar 24 15:26:36 2016 (56F43F6C)
nvlddmkm.sys                Thu May 19 21:25:49 2016 (573E679D)

http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


Edited by usasma, 04 June 2016 - 05:11 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users