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HP ProBook 6560b on Windows 7 running very slow


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4 replies to this topic

#1 lightyears_away

lightyears_away

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  • 3 posts
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  • Local time:10:15 AM

Posted 02 June 2016 - 08:56 AM

Hello everybody,

 

My name is lightyears_away from the Netherlands and I'm having trouble with my HP ProBook. It is running very slowly at startup and during general use. Sometimes I have to wait 10 - 20 seconds after clicking on an application before something happens. Also, when I open the start menu for the first time after start up, I see that the icons of all programs are not yet rendered. An other thing: when I shut down the system, I often get the message that some program is still running and it may be forced to shut down.

 

Today I have done an extensive malware/adware/virus sweep with several programs and with Ccleaner. Certain files were deleted but I haven't experienced any improvement. I am wondering whether there is some bug/error in my system configuration that is slowing it down.

 

Maybe one of you heroic experts here could be so kind to advice me on how to improve the performance of my system? I would be very thankful!

 

Lightyears_away

 

I have done a scan with MTB and here is my speccy url: http://speccy.piriform.com/results/sN0w6MP4A6qzCCHae6e13al

 

MTB log: (I have translated some dutch language to english in the log file)

 

Mini Toolbox by Farbar Version: 07-02-2016 01
Ran by Luuk (administrator) on 02-06-2016 at 15:30:37
Running from "C: \ Users \ Luuk \ Downloads"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Model: HP ProBook 6560b Manufacturer: Hewlett-Packard
Boot Mode: Normal
************************************************** *************************
 
========================= Event log errors: ===================== ==========
 
Application errors:
==================
Error: (06/02/2016 03:01:23 PM) (Source: VSS) (User:)
Description: Error Volume Shadow Copy Service: error when calling a routine on the shadow copy provider {b5946137-7b9f-4925-af80-51abd60b20d5}. The routine has returned E_INVALIDARG.  Routine Details GetSnapshot ({} 00000000-0000-0000-0000-000000000000, 00000000004D77A8).
Adjustment:
   obtain properties of shadow copies
   Delete Shadow Copies
context:
   Execution Context: Coordinator
   Execution Context: Coordinator
 
Error: (06/02/2016 03:01:21 PM) (Source: VSS) (User:)
Description: Error Volume Shadow Copy Service: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access Denied.
This is often caused by incorrect security settings in the Writer or requestorproces.
Adjustment:
   Collecting Data Writer
context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {5d39eb58-2d2a-4dac-9225-f69b2e50ebda}
 
Error: (06/02/2016 02:59:09 PM) (Source: VSS) (User:)
Description: Error Volume Shadow Copy Service: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access Denied.
This is often caused by incorrect security settings in the Writer or requestorproces.
Adjustment:
   Collecting Data Writer
context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {5d39eb58-2d2a-4dac-9225-f69b2e50ebda}
 
Error: (06/02/2016 12:20:20 PM) (Source: VSS) (User:)
Description: Error Volume Shadow Copy Service: error when calling a routine on the shadow copy provider {b5946137-7b9f-4925-af80-51abd60b20d5}. The routine has returned E_INVALIDARG.
Routine Details GetSnapshot ({} 00000000-0000-0000-0000-000000000000, 0000000001764718).
Adjustment:
   obtain properties of shadow copies
   Delete Shadow Copies
context:
   Execution Context: Coordinator
   Execution Context: Coordinator
 
Error: (06/02/2016 12:20:20 PM) (Source: VSS) (User:)
Description: Error Volume Shadow Copy Service: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access Denied.
This is often caused by incorrect security settings in the Writer or requestorproces.
Adjustment:
   Collecting Data Writer
context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {c773e1fb-46d1-4e44-b012-274d2ef34392}
 
Error: (06/02/2016 12:18:30 PM) (Source: VSS) (User:)
Description: Error Volume Shadow Copy Service: error when calling a routine on the shadow copy provider {b5946137-7b9f-4925-af80-51abd60b20d5}. The routine has returned E_INVALIDARG.
Routine Details GetSnapshot ({} 00000000-0000-0000-0000-000000000000, 00000000017647A8).
Adjustment:
   obtain properties of shadow copies
   Delete Shadow Copies
context:
   Execution Context: Coordinator
   Execution Context: Coordinator
 
Error: (06/02/2016 12:18:30 PM) (Source: VSS) (User:)
Description: Error Volume Shadow Copy Service: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access Denied.
This is often caused by incorrect security settings in the Writer or requestorproces.
Adjustment:
   Collecting Data Writer
context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {c773e1fb-46d1-4e44-b012-274d2ef34392}
 
Error: (06/02/2016 12:17:21 PM) (Source: VSS) (User:)
Description: Error Volume Shadow Copy Service: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access Denied.
This is often caused by incorrect security settings in the Writer or requestorproces.
Adjustment:
   Collecting Data Writer
context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {c773e1fb-46d1-4e44-b012-274d2ef34392}
 
Error: (02/06/2016 11:19:30 AM) (Source: VSS) (User:)
Description: Error Volume Shadow Copy Service: error when calling a routine on the shadow copy provider {b5946137-7b9f-4925-af80-51abd60b20d5}. The routine has returned E_INVALIDARG.
Routine Details GetSnapshot ({} 00000000-0000-0000-0000-000000000000, 000000000170FCA8).
Adjustment:
   obtain properties of shadow copies
   Delete Shadow Copies
context:
   Execution Context: Coordinator
   Execution Context: Coordinator
 
Error: (02/06/2016 11:19:30 AM) (Source: VSS) (User:)
Description: Error Volume Shadow Copy Service: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access Denied.
This is often caused by incorrect security settings in the Writer or requestorproces.
Adjustment:
   Collecting Data Writer
Context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {0d98d94f-f2f0-4cd8-9681-4e215870d2c5}
 
System errors:
=============
Error: (06/02/2016 02:54:24 PM) (Source: Service Control Manager) (User:)
Description: The Diagnostic System Host service can not be started due to the following error: %% 1115
 
Error: (06/02/2016 02:54:24 PM) (Source: Service Control Manager) (User:)
Description: The HP Software Framework Service service failed to start due to the following error: %% 109
 
Error: (02/06/2016 12:17:00 PM) (Source: Service Control Manager) (User:)
Description: The HP ProtectTools Service service failed to start due to the following error: %% 1053
 
Error: (02/06/2016 12:17:00 PM) (Source: Service Control Manager) (User:)
Description: Timeout (30000 seconds) while waiting for connecting this service: HP ProtectTools Service.
 
Error: (06/02/2016 11:14:30 AM) (Source: Microsoft Windows WLAN AutoConfig) (User: NT AUTHORITY)
Description: Wireless Expansion Module has stopped unexpectedly.
Path Module: C: \ Windows \ System32 \ bcmihvsrv64.dll
 
Error: (06/02/2016 11:14:30 AM) (Source: Microsoft Windows WLAN AutoConfig) (User: NT AUTHORITY)
Description: Wireless Expansion Module has stopped unexpectedly.
Path Module: C: \ Windows \ System32 \ bcmihvsrv64.dll
 
Error: (06/02/2016 11:14:05 AM) (Source: Microsoft Windows WLAN AutoConfig) (User: NT AUTHORITY)
Description: Wireless Expansion Module has stopped unexpectedly.
Path Module: C: \ Windows \ System32 \ bcmihvsrv64.dll
 
Error: (02/06/2016 11:13:34 AM) (Source: Service Control Manager) (User:)
Description: Service Control Manager, after the unexpected shutdown of the Windows Search service attempted (Restart service) a recovery action to be carried out, but this action failed with the following error:  %% 1056
 
Error: (02/06/2016 11:13:09 AM) (Source: Service Control Manager) (User:)
Description: The iPod Service service terminated unexpectedly. This has now happened one time.
 
Error: (02/06/2016 11:13:09 AM) (Source: Service Control Manager) (User:)
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly. This happened one time. The following corrective action will be carried out over 30000 milliseconds: Restart service.
 
Microsoft Office Sessions:
=========================
Error: (06/02/2016 03:01:23 PM) (Source: VSS) (User:)
description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000004D77A8)
Adjustment:
   obtain properties of shadow copies
   Delete Shadow Copies
context:
   Execution Context: Coordinator
   Execution Context: Coordinator
 
Error: (06/02/2016 03:01:21 PM) (Source: VSS) (User:)
Description: 0x80070005, Access is denied.
Adjustment:
   Collecting Data Writer
context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {5d39eb58-2d2a-4dac-9225-f69b2e50ebda}
 
Error: (06/02/2016 02:59:09 PM) (Source: VSS) (User:)
Description: 0x80070005, Access is denied.
Adjustment:
   Collecting Data Writer
context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {5d39eb58-2d2a-4dac-9225-f69b2e50ebda}
 
Error: (06/02/2016 12:20:20 PM) (Source: VSS) (User:)
description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},0000000001764718)
Adjustment:
   obtain properties of shadow copies
   Delete Shadow Copies
context:
   Execution Context: Coordinator
   Execution Context: Coordinator
 
Error: (06/02/2016 12:20:20 PM) (Source: VSS) (User:)
Description: 0x80070005, Access is denied.
Adjustment:
   Collecting Data Writer
context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {c773e1fb-46d1-4e44-b012-274d2ef34392}
 
Error: (06/02/2016 12:18:30 PM) (Source: VSS) (User:)
description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000000017647A8)
Adjustment:
   obtain properties of shadow copies
   Delete Shadow Copies
context:
   Execution Context: Coordinator
   Execution Context: Coordinator
 
Error: (06/02/2016 12:18:30 PM) (Source: VSS) (User:)
Description: 0x80070005, Access is denied.
Adjustment:
   Collecting Data Writer
context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {c773e1fb-46d1-4e44-b012-274d2ef34392}
 
Error: (06/02/2016 12:17:21 PM) (Source: VSS) (User:)
Description: 0x80070005, Access is denied.
Adjustment:
   Collecting Data Writer
context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {c773e1fb-46d1-4e44-b012-274d2ef34392}
 
Error: (02/06/2016 11:19:30 AM) (Source: VSS) (User:)
description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},000000000170FCA8)
Adjustment:
   obtain properties of shadow copies
   Delete Shadow Copies
context:
   Execution Context: Coordinator
   Execution Context: Coordinator
 
Error: (02/06/2016 11:19:30 AM) (Source: VSS) (User:)
Description: 0x80070005, Access is denied.
Adjustment:
   Collecting Data Writer
context:
   Class ID of writer: {e8132975-6f93-4464-a53e-1050253ae220}
   Name of author: System Writer
   Instance id of writer: {0d98d94f-f2f0-4cd8-9681-4e215870d2c5}
 
=========================== Installed Programs ============================
4500_G510nz_Help (HKLM-x32\...\{690879A5-18EF-447B-98D6-B699D51008AB}) (Version: 000.0.439.000 - Hewlett-Packard) Hidden
4500G510nz (HKLM-x32\...\{5B05FF91-F20C-4832-A8DE-E1912639C17C}) (Version: 000.0.439.000 - Hewlett-Packard) Hidden
4500G510nz_Software_Min (HKLM-x32\...\{3A4D5E2D-988D-4ee9-8E7F-3AC200A2B8F5}) (Version: 000.0.423.000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
ActiveCheck component for HP Active Support Library (HKLM-x32\...\{254C37AA-6B72-4300-84F6-98A82419187E}) (Version: 3.0.0.3 - Hewlett-Packard) Hidden
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.16) - Nederlands (HKLM-x32\...\{AC76BA86-7AD7-1043-7B44-AB0000000001}) (Version: 11.0.16 - Adobe Systems Incorporated)
Alcor Micro Smart Card Reader Driver (HKLM-x32\...\{F24F876B-7D71-4BD6-88E9-614D3BB84238}) (Version: 1.7.38.0 - Alcor Micro Corp.) Hidden
Alcor Micro Smart Card Reader Driver (HKLM-x32\...\SZCCID) (Version: 1.7.38.0 - Alcor Micro Corp.)
Anno 1404 - Dawn of Discovery version 1.3 (HKLM-x32\...\{1520E069-19A9-4B01-BA5D-87B67D56F55D}_is1) (Version: 1.3 - )
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ArcSoft Webcam Sharing Manager (HKLM-x32\...\{190A7D93-3823-439C-91B9-ADCE3EC2A6A2}) (Version: 2.0.0.30 - ArcSoft)
Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom 2070 Bluetooth 3.0 (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.6300 - Broadcom Corporation)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.60.48.61 - Broadcom Corporation)
Broadcom Wireless Utility (HKLM\...\Broadcom Wireless Utility) (Version: 5.60.48.61 - Broadcom Corporation)
BufferChm (HKLM-x32\...\{2EEA7AA4-C203-4b90-A34F-19FB7EF1C81C}) (Version: 130.0.331.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.06 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 130.0.0.0 - Hewlett-Packard) Hidden
Device Access Manager for HP ProtectTools (HKLM\...\{55B52830-024A-443E-AF61-61E1E71AFA1B}) (Version: 6.0.0.9 - Hewlett-Packard Company)
DeviceDiscovery (HKLM-x32\...\{21A2F5EE-1DC5-488A-BE7E-E526F8C61488}) (Version: 130.0.372.000 - Hewlett-Packard) Hidden
DirectX 9 Runtime (HKLM-x32\...\{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}) (Version: 1.00.0000 - Sonic Solutions) Hidden
DocMgr (HKLM-x32\...\{92A51949-EE4C-466D-AAF0-99E74A49A63F}) (Version: 130.0.000.000 - Uw bedrijfsnaam) Hidden
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
Drive Encryption For HP ProtectTools (HKLM\...\{8A0041CD-277C-4C1F-BFE4-7AC508B20B4C}) (Version: 6.0.33.24411 - Hewlett-Packard Company)
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.20.1 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.35 - Dropbox, Inc.) Hidden
Dupplica (HKLM\...\{39CCB364-85AA-4FC1-85BF-F6FAD7F41D4A}) (Version: 1.15.7.0 - Dupplica)
Embedded Security for HP ProtectTools (HKLM\...\{87821717-5688-4AE6-887A-6B11571D0CD7}) (Version: 6.0.100.2572 - Hewlett-Packard Company)
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
Evernote v. 5.9.1 (HKLM-x32\...\{5EA1DED0-5285-11E5-8AA1-0050569584E9}) (Version: 5.9.1.8742 - Evernote Corp.)
f.lux (HKCU\...\Flux) (Version:  - )
Fax (HKLM-x32\...\{440B915A-0C85-45DB-92AE-75AE14704A64}) (Version: 130.0.418.000 - Hewlett-Packard) Hidden
File Sanitizer For HP ProtectTools (HKLM-x32\...\{6D6ADF03-B257-4EA5-BBC1-1D145AF8D514}) (Version: 6.0.0.8 - Hewlett-Packard Company)
Fotor 2.0.0 (HKLM-x32\...\Fotor) (Version: 2.0.0 - Everimaging Co., Ltd.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 50.0.2661.102 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{63FF21C9-A810-464F-B60A-3111747B1A6D}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
GraphPad Prism 6 (HKLM-x32\...\{606443B0-9831-11DC-5F90-015CFB7A6952}) (Version: 6.04 - GraphPad Software)
HD Tune Pro 5.50 (HKLM-x32\...\HD Tune Pro_is1) (Version:  - EFD Software)
HP 3D DriveGuard (HKLM\...\{83DA38AB-1014-41C2-A3CD-E2B93832A71A}) (Version: 4.1.4.1 - Hewlett-Packard Company)
HP Client Automation Agent Preload  (HKLM-x32\...\{52B18ABC-AD5F-4C3C-B391-04F57B380449}) (Version: 7.5 - Hewlett-Packard)
HP Connection Manager (HKLM-x32\...\{4B21E4B2-89B8-499D-803A-34ABF929401E}) (Version: 4.1.10.1 - Hewlett-Packard Company)
HP DayStarter (HKLM\...\{FBD6CBB0-4798-4DD2-B7D9-53C6BBB507F2}) (Version: 2.0.0.12 - Hewlett-Packard Company)
HP Document Manager 2.0 (HKLM\...\HP Document Manager) (Version: 2.0 - HP)
HP Documentation (HKLM-x32\...\{62272D4E-78E9-4BAD-B7AA-63072D06AAA9}) (Version: 1.1.0.0 - Hewlett-Packard)
HP ESU for Microsoft Windows 7 (HKLM-x32\...\{801EAD7A-7202-4BE4-84A1-299202AD17C0}) (Version: 2.0.7.1 - Hewlett-Packard Company)
HP HotKey Support (HKLM\...\{7D1C63D1-6520-49DA-B738-958133526E80}) (Version: 4.0.10.1 - Hewlett-Packard Company)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Officejet 4500 G510n-z (HKLM\...\{7E0E61CC-1C99-429D-BEA7-C4DD5B898D2A}) (Version: 13.0 - HP)
HP Power Assistant (HKLM\...\{3D8EDF72-13CC-4E51-AAB6-32A20524D2E0}) (Version: 2.0.2.0 - Hewlett-Packard Company)
HP ProtectTools Security Manager (HKLM\...\HPProtectTools) (Version: 6.00.888 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{03046EBB-CB7C-4B98-BEFB-690EB955DA22}) (Version: 8.5.4526.3645 - Hewlett-Packard Company)
HP Smart Web Printing 4.5 (HKLM\...\HP Smart Web Printing) (Version: 4.5 - HP)
HP SoftPaq Download Manager (HKLM-x32\...\{FE465061-894A-4023-8580-56FCDD4F23F9}) (Version: 3.4.4.0 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{1568A3C1-304C-4636-807D-5D98B90BEF86}) (Version: 4.0.112.1 - Hewlett-Packard Company)
HP Software Setup (HKLM-x32\...\{531000B3-DBEE-4115-BBF3-DA48B67C053F}) (Version: 8.2.1.1 - Hewlett-Packard Company)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Assistant (HKLM-x32\...\{E02FBF01-0DE3-4BCB-89E8-D300FEFC3289}) (Version: 5.2.3.4 - Hewlett-Packard Company)
HP System Default Settings (HKLM-x32\...\{F4F3B985-9B21-4D67-B1B2-2829C5D392E8}) (Version: 2.4.2.1 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Webcam (HKLM-x32\...\{1D61E881-43CD-447B-9E6B-D2C6138B2862}) (Version: 1.0.25.0 - Roxio)
HP Webcam Driver (HKLM-x32\...\{399C37FB-08AF-493B-BFED-20FBD85EDF7F}) (Version: 5.8.50058.0 - Sonix)
HPAsset component for HP Active Support Library (HKLM-x32\...\{669D4A35-146B-4314-89F1-1AC3D7B88367}) (Version: 3.0.2.2 - Hewlett-Packard) Hidden
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
HPProductAssistant (HKLM-x32\...\{C43326F5-F135-4551-8270-7F7ABA0462E1}) (Version: 130.0.371.000 - Hewlett-Packard) Hidden
IBM SPSS Statistics 21 (HKLM\...\{1E26B9C2-ED08-4EEA-83C8-A786502B41E5}) (Version: 21.0.0.0 - IBM Corp)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6328.0 - IDT)
InFlac 1.1.1 (HKLM-x32\...\InFlac) (Version: 1.1.1 - Michael Facquet)
inSSIDer (HKLM-x32\...\{65A5E87D-7A3F-4819-807D-B86990D5F369}) (Version: 2.1.6 - MetaGeek)
Intel® Identity Protection Technology 1.0.71.0 (HKLM-x32\...\{2C43790E-8470-1027-82D3-DF319F3C410F}) (Version: 1.0.71.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Network Connections 19.3.141.0 (HKLM\...\PROSetDX) (Version: 19.3.141.0 - Intel)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3517 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.2.1004 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217055FF}) (Version: 7.0.670 - Oracle)
Java™ 7 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217000F0}) (Version: 7.0.0 - Oracle)
JMicron 1394 Filter Driver (HKLM-x32\...\{13C96625-28E4-4c58-ADE0-CDAFC64752EB}) (Version: 1.00.25.03 - JMicron Technology Corp.)
JMicron Flash Media Controller Driver (HKLM-x32\...\{26604C7E-A313-4D12-867F-7C6E7820BE4C}) (Version: 1.0.72.4 - JMicron Technology Corp.)
LG United Mobile Driver (HKLM-x32\...\{2A3A4BD6-6CE0-4e2a-80D2-1D0FF6ACBFBA}) (Version: 3.13.2.0 - LG Electronics)
LightScribe System Software (HKLM-x32\...\{46BA053F-57B3-4153-BDB6-D37EEC8B12D7}) (Version: 1.18.15.1 - LightScribe)
LSI HDA Modem (HKLM\...\LSI Soft Modem) (Version: 2.2.100 - LSI Corporation)
Malwarebytes Anti-Malware versie 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Mendeley Desktop 1.12.1 (HKLM-x32\...\Mendeley Desktop) (Version: 1.12.1 - Mendeley Ltd.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Nederlands) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1043) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 41.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 41.0.1 (x86 en-US)) (Version: 41.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 41.0.1.5750 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network Stumbler 0.4.0 (remove only) (HKLM-x32\...\Network Stumbler) (Version:  - )
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Network64 (HKLM\...\{A4DDB2AB-ECCD-4C3A-8633-77D5A1A0E542}) (Version: 130.0.374.000 - Hewlett-Packard) Hidden
Noise Ninja 2 (Standalone Version) (HKLM-x32\...\Noise Ninja (Standalone Version)_is1) (Version:  - PictureCode LLC)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.7.8.2 - Notepad++ Team)
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
paint.net (HKLM\...\{DF3A46D9-67B3-44B2-9D01-25C8BA772C8A}) (Version: 4.0.6 - dotPDN LLC)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
PDFCreator (HKLM-x32\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 1.7.2 - pdfforge)
Privacy Manager for HP ProtectTools (HKLM\...\{ACA53F68-B003-4D0E-9C3D-0C4EE09D08A8}) (Version: 6.00.831 - Hewlett-Packard Company)
Python 2.7.10 (HKLM-x32\...\{E2B51919-207A-43EB-AE78-733F9C6797C2}) (Version: 2.7.10150 - Python Software Foundation)
RBVirtualFolder64Inst (HKLM\...\{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
Roxio MyDVD Business 2010 (HKLM-x32\...\{9CB4FBA9-45C0-41AA-97CC-283B42E1A21E}) (Version: 12.1.74.13 - Roxio)
Roxio Secure Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.8.68.2 - Roxio)
Scan (HKLM-x32\...\{0F367CA3-3B2F-43F9-A44A-25A8EE69E45D}) (Version: 13.0.0.0 - Hewlett-Packard) Hidden
SDK (HKLM-x32\...\{0DEA342C-15CB-4F52-97B6-06A9C4B9C06F}) (Version: 2.24.025 - Portrait Displays, Inc.) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.3.0.9150 - Microsoft Corporation)
Skype™ 7.4 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.4.102 - Skype Technologies S.A.)
SmartWebPrinting (HKLM-x32\...\{68A10D12-0D0F-4212-BDE6-D87FAD32A8FA}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{4A70EF07-7F88-4434-BB61-D1DE8AE93DD4}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Status (HKLM-x32\...\{AE8705FB-E13C-40A9-8A2D-68D6733FBFC2}) (Version: 130.0.373.000 - Hewlett-Packard) Hidden
SumatraPDF (HKLM-x32\...\SumatraPDF) (Version: 3.0 - Krzysztof Kowalczyk)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.18.23 - Synaptics Incorporated)
System Requirements Lab for Intel (HKLM-x32\...\{04C4B49D-45D9-4A28-9ED1-B45CBD99B8C7}) (Version: 4.5.24.0 - Husdawg, LLC)
Taalpakket voor Microsoft Visual Studio 2010 Tools for Office Runtime (x64) - NLD (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - NLD) (Version: 10.0.50903 - Microsoft Corporation)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.41459 - TeamViewer)
Theft Recovery for HP ProtectTools (HKLM-x32\...\{ADC70B7A-530B-46E3-8384-48D22681A41E}) (Version: 6.0.0.30 - Hewlett-Packard Company) Hidden
Theft Recovery for HP ProtectTools (HKLM-x32\...\InstallShield_{ADC70B7A-530B-46E3-8384-48D22681A41E}) (Version: 6.0.0.30 - Hewlett-Packard Company)
Tixati (HKLM-x32\...\tixati) (Version:  - )
TomTom MyDrive Connect 4.1.0.2658 (HKLM-x32\...\MyDriveConnect) (Version: 4.1.0.2658 - TomTom)
Toolbox (HKLM-x32\...\{6BBA26E9-AB03-4FE7-831A-3535584CA002}) (Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{DC0A5F99-FD66-433F-9D3A-05DCBA64BE42}) (Version: 130.0.376.000 - Hewlett-Packard) Hidden
Validity Fingerprint Sensor Driver (HKLM\...\{FFC3E41D-2C2B-45B7-9AD9-5EA19572DD26}) (Version: 4.3.117.0 - Validity Sensors, Inc.)
VIP Access SDK x64(1.0.0.50)  (HKLM-x32\...\VIP Access SDK) (Version: 1.0.0.50 - Symantec Inc.)
Visual Studio C++ 10.0 Runtime (HKLM-x32\...\{4412F224-3849-4461-A3E9-DEEF8D252790}) (Version: 10.0.0 - TomTom International B.V.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
WebReg (HKLM-x32\...\{43CDF946-F5D9-4292-B006-BA0D92013021}) (Version: 130.0.132.017 - Hewlett-Packard) Hidden
WhatsApp Recovery  (HKLM-x32\...\WhatsApp Recovery) (Version:  - Tenorshare, Inc.)
Winamp (HKLM-x32\...\Winamp) (Version: 5.65  - Nullsoft, Inc)
WinArchiver Virtual Drive (HKLM-x32\...\WinArchiver Virtual Drive) (Version: 2.8 - WinArchiver Computing, Inc.)
Windows Live ID Sign-in Assistant (HKLM\...\{9B48B0AC-C813-4174-9042-476A887592C7}) (Version: 6.500.3165.0 - Microsoft Corporation)
WinRAR 5.00 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.00.0 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 79%
Total physical RAM: 1982.36 MB
Available physical RAM: 402.05 MB
Total Virtual: 3964.72 MB
Available Virtual: 1188.37 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:276.94 GB) (Free:93.11 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:15.86 GB) (Free:2.38 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:4.99 GB) (Free:4.98 GB) FAT32
 
========================= Users: ========================================
 
 
**** End of log ****

Edited by hamluis, 02 June 2016 - 09:57 AM.


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#2 hamluis

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Posted 02 June 2016 - 10:14 AM

First thing I suggest:  Run the chkdsk /r command on the C: partition.

 

Appears that you have a Dupplica service running...yet no app appears to be installed.  My guess would be that this may account for the VSS errors, since Dupplica seems to assert its own VSS, while Windows has VSS as a native function.  I would disable the currently running Duplicca VSS service.

 

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#3 dc3

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Posted 02 June 2016 - 11:19 AM

Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png, then type cmd in the Search programs and files box.
 
cmd will appear above the search box, right click on it and select Run as administrator from the menu that opens.  This will open the Elevated Command Prompt.
 
Copy and paste the command below in the Command Prompt, then press Enter.
 
vssadmin list writers >r&& sc qc vss >>r&& sc queryex vss >>r &&notepad r
 
A notepad file labeled R will open after the command has run.  Please copy and paste this in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 lightyears_away

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Posted 03 June 2016 - 04:34 PM

vssadmin 1.1 - Command-Line Administration for Volume Shadow Copy Service
© Copyright 2001-2005 Microsoft Corp.
 
Author name: Task Scheduler Writer '
   Writer ID: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Id writer instance: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   Status: [1] Stable
   Last error: No error
 
Author name, "VSS Metadata Store Writer '
   Writer ID: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Id writer instance: {088e7a7d-09a8-4cc6-A609-ad90e75ddc93}
   Status: [1] Stable
   Last error: No error
 
Author name: "Performance Counters Writer '
   Writer ID: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Id writer instance: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   Status: [1] Stable
   Last error: No error
 
Author name: "System Writer"
   Writer ID: {e8132975-6f93-4464-a53e-1050253ae220}
   Id writer instance: {77b74036-592c-4bfa-b62c-26da0f334301}
   Status: [1] Stable
   Last error: No error
 
Name author: ASR Writer '
   Writer ID: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Id writer instance: {3a867083-280e-46fe-948b-a7ef4b2be83d}
   Status: [5] Finish
   Last error: No error
 
Author name: "BITS Writer '
   Writer ID: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Id writer instance: {85e1fada-2ade-4f8c-8cc4-14e44856fde3}
   Status: [5] Finish
   Last error: No error
 
Author name: "Registry Writer '
   Writer ID: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Id writer instance: {70cd2ec6-498d-4dc3-A539-ebeaebf8b446}
   Status: [5] Finish
   Last error: No error
 
Author name: "WMI Writer '
   Writer ID: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Id writer instance: {859018e7-22f8-42f7-96fd-64c42f327f98}
   Status: [5] Finish
   Last error: No error
 
Author name: "Shadow Copy Optimization Writer '
   Writer ID: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Id writer instance: {dffe20a2-bdf0-4291-b374-1409012314b5}
   Status: [5] Finish
   Last error: No error
 
Author name: "MSSearch Service Writer '
   Writer ID: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Id writer instance: {b551b3b1-2d73-45b8-9c3a-4c6170788ec5}
   Status: [5] Finish
   Last error: No error
 
Author name: "COM + REGDB Writer '
   Writer ID: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Id writer instance: {1a5078d4-d792-4478-b4d8-b6ec6951955b}
   Status: [5] Finish
   Last error: No error
 
[SC] QueryService Config COMPLETED
 
SERVICE_NAME: vv
        TYPE: 10 WIN32_OWN_PROCESS
        START_TYPE 3 DEMAND_START
        ERROR_CONTROL: 1 NORMAL
        BINARY_PATH_NAME: C: \ windows \ system32 \ vssvc.exe
        LOAD_ORDER_GROUP:
        TAG: 0
        DISPLAY_NAME: Volume Shadow Copy
        DEPENDENCIES: RPCSS
        SERVICE_START_NAME: Local System
 
SERVICE_NAME: vv
        TYPE: 10 WIN32_OWN_PROCESS
        STATE: 4 RUNNING
                                (Stoppable, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE: 0 (0x0)
        SERVICE_EXIT_CODE: 0 (0x0)
        CHECKPOINT: 0x0
        WAIT_HINT: 0x0
        PID: 5724
        FLAGS:

Edited by lightyears_away, 03 June 2016 - 04:36 PM.


#5 lightyears_away

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Posted 03 June 2016 - 04:38 PM

Thanks a lot for you help.

 

The above post is from the notepad, as requested.

 

I also ran chkdsk: /r but it didn't help, unfortunately






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