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BSOD netio.sys fix


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9 replies to this topic

#1 _monero

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Posted 01 June 2016 - 08:19 AM

 
 
 
P.S:
need also fix on this, it pops up every time.
 
[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787
 


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#2 hamluis

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Posted 01 June 2016 - 08:53 AM

You need to simply paste the Minitoolbox data into your post...it does not need to be uploaded to another website.

 

Louis



#3 dc3

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Posted 01 June 2016 - 09:25 AM

This popup, are you seeing this at the startup of Windows?

 

The Speccy shows that your C: drive only has 20.4GB of free space.  I would suggest moving some of your data to the other hdd to create more free space in the C: drive.

 

There are those of us who will not download anything to our computers unless we know exactly what it contains.  I agree with Louis, you should post the Minitoolbox and the minidumps in your topic.


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#4 boopme

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Posted 01 June 2016 - 09:27 AM

Moved to WIN 8.1 as that is the OS.
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#5 _monero

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Posted 01 June 2016 - 11:12 AM

This popup, are you seeing this at the startup of Windows?

 

The Speccy shows that your C: drive only has 20.4GB of free space.  I would suggest moving some of your data to the other hdd to create more free space in the C: drive.

 

There are those of us who will not download anything to our computers unless we know exactly what it contains.  I agree with Louis, you should post the Minitoolbox and the minidumps in your topic.

yes, it always shows at startups and written in notepad.
...my bad uploading a new minidumptool dump.



#6 _monero

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Posted 01 June 2016 - 11:14 AM

UPDATED.
MiniToolBox by Farbar Version: 07-02-2016 01
Ran by _msi (administrator) on 01-06-2016 at 21:13:00
Running from "C:\Users\_msi\Downloads\Programs"
Microsoft Windows 8.1 Pro (X64)
Model: MS-7922 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/01/2016 08:56:21 PM) (Source: MsiInstaller) (User: msi)
Description: Product: Microsoft Fix it 50641 -- This Microsoft Fix it does not apply to your operating system or application version.

Error: (06/01/2016 08:46:46 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (06/01/2016 08:46:46 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (06/01/2016 08:36:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: LiveUpdate.exe, version: 1.0.3.2, time stamp: 0x5664fde7
Faulting module name: ntdll.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000374
Fault offset: 0x000e6054
Faulting process id: 0x1b70
Faulting application start time: 0xLiveUpdate.exe0
Faulting application path: LiveUpdate.exe1
Faulting module path: LiveUpdate.exe2
Report Id: LiveUpdate.exe3
Faulting package full name: LiveUpdate.exe4
Faulting package-relative application ID: LiveUpdate.exe5

Error: (06/01/2016 08:24:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: MSICommService.exe, version: 0.0.0.0, time stamp: 0x53d6e413
Faulting module name: MSICommService.exe, version: 0.0.0.0, time stamp: 0x53d6e413
Exception code: 0xc0000005
Fault offset: 0x0000f685
Faulting process id: 0x1b5c
Faulting application start time: 0xMSICommService.exe0
Faulting application path: MSICommService.exe1
Faulting module path: MSICommService.exe2
Report Id: MSICommService.exe3
Faulting package full name: MSICommService.exe4
Faulting package-relative application ID: MSICommService.exe5

Error: (06/01/2016 08:23:13 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll4

Error: (06/01/2016 08:21:13 PM) (Source: Perflib) (User: )
Description: rdyboost4

Error: (06/01/2016 08:21:13 PM) (Source: Perflib) (User: )
Description: Outlook

Error: (06/01/2016 08:21:13 PM) (Source: Perflib) (User: )
Description: Outlook4

Error: (06/01/2016 08:18:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_PcaSvc, version: 6.3.9600.17415, time stamp: 0x54504177
Faulting module name: ntdll.dll, version: 6.3.9600.18233, time stamp: 0x56bb4ebb
Exception code: 0xc0000008
Fault offset: 0x00000000000925fa
Faulting process id: 0x108c
Faulting application start time: 0xsvchost.exe_PcaSvc0
Faulting application path: svchost.exe_PcaSvc1
Faulting module path: svchost.exe_PcaSvc2
Report Id: svchost.exe_PcaSvc3
Faulting package full name: svchost.exe_PcaSvc4
Faulting package-relative application ID: svchost.exe_PcaSvc5


System errors:
=============
Error: (06/01/2016 08:46:28 PM) (Source: Service Control Manager) (User: )
Description: The Intel® System Usage Report Service SystemUsageReportSvc_WILLAMETTE service failed to start due to the following error:
%%2

Error: (06/01/2016 08:46:15 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:40:21 PM on ‎6/‎1/‎2016 was unexpected.

Error: (06/01/2016 08:40:34 PM) (Source: Service Control Manager) (User: )
Description: The Intel® System Usage Report Service SystemUsageReportSvc_WILLAMETTE service failed to start due to the following error:
%%2

Error: (06/01/2016 08:40:23 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0xffffffffc0000005, 0xfffff800c96524d0, 0xffffd001ec7a9308, 0xffffd001ec7a8b10)C:\WINDOWS\Minidump\060116-59625-01.dmp060116-59625-01

Error: (06/01/2016 08:40:21 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:29:24 PM on ‎6/‎1/‎2016 was unexpected.

Error: (06/01/2016 08:29:34 PM) (Source: Service Control Manager) (User: )
Description: The Intel® System Usage Report Service SystemUsageReportSvc_WILLAMETTE service failed to start due to the following error:
%%2

Error: (06/01/2016 08:25:26 PM) (Source: Service Control Manager) (User: )
Description: The MSICOMM_CC service terminated unexpectedly. It has done this 1 time(s).

Error: (06/01/2016 08:24:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MSICOMM_CC service.

Error: (06/01/2016 08:24:44 PM) (Source: Service Control Manager) (User: )
Description: The MSIClock_CC service terminated unexpectedly. It has done this 7 time(s).

Error: (06/01/2016 08:24:43 PM) (Source: Service Control Manager) (User: )
Description: The MSIClock_CC service terminated unexpectedly. It has done this 6 time(s).


Microsoft Office Sessions:
=========================
Error: (06/01/2016 08:56:21 PM) (Source: MsiInstaller)(User: msi)
Description: Product: Microsoft Fix it 50641 -- This Microsoft Fix it does not apply to your operating system or application version.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/01/2016 08:46:46 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F2030000E5050000

Error: (06/01/2016 08:46:46 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance163707000000000000711F00008F020000

Error: (06/01/2016 08:36:41 PM) (Source: Application Error)(User: )
Description: LiveUpdate.exe1.0.3.25664fde7ntdll.dll6.3.9600.1823356bb4e1dc0000374000e60541b7001d1bc01796e69c2C:\Program Files (x86)\ASUS\GPU TweakII\LiveUpdate.exeC:\WINDOWS\SYSTEM32\ntdll.dll7d1f6c2a-27f5-11e6-8300-d8cb8a3c38f7

Error: (06/01/2016 08:24:38 PM) (Source: Application Error)(User: )
Description: MSICommService.exe0.0.0.053d6e413MSICommService.exe0.0.0.053d6e413c00000050000f6851b5c01d1bc008af12ff4C:\Program Files (x86)\MSI\Command Center\MSICommService.exeC:\Program Files (x86)\MSI\Command Center\MSICommService.exece3276f3-27f3-11e6-82ff-d8cb8a3c38f7

Error: (06/01/2016 08:23:13 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll4

Error: (06/01/2016 08:21:13 PM) (Source: Perflib)(User: )
Description: rdyboost4

Error: (06/01/2016 08:21:13 PM) (Source: Perflib)(User: )
Description: Outlook

Error: (06/01/2016 08:21:13 PM) (Source: Perflib)(User: )
Description: Outlook4

Error: (06/01/2016 08:18:48 PM) (Source: Application Error)(User: )
Description: svchost.exe_PcaSvc6.3.9600.1741554504177ntdll.dll6.3.9600.1823356bb4ebbc000000800000000000925fa108c01d1bbffa4bc5e86C:\WINDOWS\System32\svchost.exeC:\WINDOWS\SYSTEM32\ntdll.dllfde50f99-27f2-11e6-82fe-d8cb8a3c38f7


CodeIntegrity Errors:
===================================
Date: 2016-06-01 21:05:24.095
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\AVG\Framework\Common\avgfmwbasea.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2016-06-01 20:47:53.067
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\AVG\Framework\1\avgnetclia.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2016-06-01 20:47:52.770
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\AVG\Framework\1\avgnetclia.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2016-06-01 20:47:52.410
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\AVG\Framework\Common\avgfmwbasea.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2016-06-01 20:41:51.419
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\AVG\Framework\1\avgnetclia.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2016-06-01 20:41:51.106
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\AVG\Framework\1\avgnetclia.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2016-06-01 20:41:50.794
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\AVG\Framework\Common\avgfmwbasea.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2016-06-01 20:30:44.356
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\AVG\Framework\1\avgnetclia.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2016-06-01 20:30:43.950
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\AVG\Framework\1\avgnetclia.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2016-06-01 20:30:43.466
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\AVG\Av\avgidsagenta.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\AVG\Framework\Common\avgfmwbasea.dll that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.4.7.42330 - BitTorrent Inc.)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
ACPI Driver Installer (HKLM-x32\...\553E35CD-0415-41bc-B39A-410375E88534) (Version: 2.1 - Intel Corporation)
Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
ASUS GPU TweakII (HKLM-x32\...\{0075AAC2-EA9F-490E-83F7-5D5F81EB2A43}) (Version: 1.1.8.3 - ASUSTek COMPUTER INC.) Hidden
ASUS GPU TweakII (HKLM-x32\...\InstallShield_{0075AAC2-EA9F-490E-83F7-5D5F81EB2A43}) (Version: 1.1.8.3 - ASUSTek COMPUTER INC.)
ASUS MultiFrame (HKLM-x32\...\{FB4D076A-DEFD-4EAF-AD63-70D5A3BC262A}) (Version: 1.1.0 - ASUS)
AVG (HKLM\...\{9242EAEC-38AC-4041-B87E-EAB3546B4828}) (Version: 16.81.7639 - AVG Technologies) Hidden
AVG 2016 (HKLM\...\{52C17BA3-948B-43A3-83E0-259BB455845B}) (Version: 16.0.4591 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.81.7639 - AVG Technologies)
Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
CCleaner (HKLM\...\CCleaner) (Version: 5.18 - Piriform)
CDBurnerXP (HKLM\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.7.6139 - CDBurnerXP)
ClickCharts Diagram Flowchart Software (HKLM-x32\...\ClickCharts) (Version: 1.48 - NCH Software)
Don't Starve Together Beta (HKLM-x32\...\Steam App 322330) (Version: - Klei Entertainment)
Dota 2 (HKLM-x32\...\Steam App 570) (Version: - Valve)
EPSON L210 Series Printer Uninstall (HKLM\...\EPSON L210 Series) (Version: - SEIKO EPSON Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version: - Seiko Epson Corporation)
f.lux (HKCU\...\Flux) (Version: - )
Firewatch (HKLM-x32\...\Firewatch_is1) (Version: - )
FMW 1 (HKLM\...\{59966868-2252-4AED-86C9-6D19B60798E4}) (Version: 1.92.4 - AVG Technologies) Hidden
Git version 2.7.2 (HKLM\...\Git_is1) (Version: 2.7.2 - The Git Development Community)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.63 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Heaven DX11 Benchmark version 3.0 (HKLM\...\Unigine Heaven DX11 Benchmark (Basic Edition)_is1) (Version: 3.0 - Unigine Corp.)
Intel® Chipset Device Software (HKLM-x32\...\{c7f54569-0018-439c-809a-48046a4d4ebc}) (Version: 10.1.1.9 - Intel® Corporation) Hidden
Intel® Driver Update Utility 2.4 (HKLM-x32\...\{B731F5C4-E304-4DFA-9C84-F67FF849B408}) (Version: 2.4.0.15 - Intel) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.4.1186 - Intel Corporation)
Intel® Product Improvement Program (HKLM-x32\...\{E954D7C1-36FA-4FE8-8927-97DBDEB5A15F}) (Version: 2.1.27.3 - Intel) Hidden
Intel® Smart Connect Technology (HKLM\...\{3CC1CC76-AB3A-4360-AB6F-1355D05A2A17}) (Version: 5.0.10.2907 - Intel Corporation)
Intel® Driver Update Utility (HKLM-x32\...\{1b09c4de-9cae-4122-b17c-65d395062b50}) (Version: 2.4.0.15 - Intel)
Intel® Hardware Accelerated Execution Manager (HKLM\...\{ECCB31F5-435D-4F37-A98D-5854D3C62718}) (Version: 1.1.1 - Intel Corporation)
Intel® Security Assist (HKLM-x32\...\{8B08DDA1-FDE7-4897-8EB6-E0B048A6D88B}) (Version: 1.0.1.618 - Intel Corporation)
Intel® Watchdog Timer Driver (Intel® WDT) (HKLM-x32\...\{3FD0C489-0F02-481a-A3E1-9754CD396761}) (Version: - Intel Corporation)
Intel® Watchdog Timer Driver (Intel® WDT) (HKLM-x32\...\3FD0C489-0F02-481a-A3E1-9754CD396761) (Version: - Intel Corporation)
Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version: - Tonec Inc.)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 5.3.0.138 - IObit)
Java 8 Update 91 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.14 - Oracle Corporation)
Java SE Development Kit 8 Update 73 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0180730}) (Version: 8.0.730.2 - Oracle Corporation)
Kitty Powers' Matchmaker (HKLM-x32\...\Steam App 285740) (Version: - Magic Notion)
KMSpico (HKLM\...\{8B29D47F-92E2-4C20-9EE0-F710991F5D7C}_is1) (Version: - )
Lightshot-5.3.0.0 (HKLM-x32\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.3.0.0 - Skillbrains)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUSR) (Version: 15.0.4420.1017 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41105.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Minecraft1.7.2 (HKLM-x32\...\Minecraft1.7.2) (Version: - )
Mozilla Firefox 45.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 45.0.1 (x86 en-US)) (Version: 45.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.0.1 - Mozilla)
MSI Command Center (HKLM-x32\...\{85A2564E-9ED9-448A-91E4-B9211EE58A08}_is1) (Version: 1.0.0.83 - MSI)
MSI Fast Boot (HKLM-x32\...\{0F212E7A-65EB-4668-A8D7-749026A64F8E}_is1) (Version: 1.0.1.5 - MSI)
MSI Intel Extreme Tuning Utility (HKLM-x32\...\{56351c83-306c-4135-a570-2784d3025548}) (Version: 5.1.0.101 - Intel Corporation)
MSI Intel Extreme Tuning Utility (HKLM-x32\...\{B58B40C4-8803-45AD-A5D2-06594D76AF49}) (Version: 5.1.0.101 - Intel Corporation) Hidden
MSI Live Update (HKLM-x32\...\{4F46CF54-47D2-41F4-B230-B0954C544420}}_is1) (Version: 6.0.010 - MSI)
MSI Smart Utilities (HKLM-x32\...\{009E5DF2-3F97-480B-89DA-F2D5E672E14A}_is1) (Version: 2.0.0.10 - MSI)
MSI Super Charger (HKLM-x32\...\{7CDF10DD-A9B5-4DA3-AB95-E193248D4369}_is1) (Version: 1.2.026 - MSI)
NetworkGenie (HKLM-x32\...\{B416A23D-C2BD-4956-8BAE-5C3BAFF1AC1E}) (Version: 1.0.0.8 - MSI)
NVIDIA 3D Vision Controller Driver 320.11 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 320.11 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 320.11 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 320.11 - NVIDIA Corporation)
NVIDIA Graphics Driver 320.11 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 320.11 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.23.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.23.1 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
Octodad: Dadliest Catch (HKLM-x32\...\Steam App 224480) (Version: - Young Horses)
Origin (HKLM-x32\...\Origin) (Version: 9.11.5.17432 - Electronic Arts, Inc.)
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
Overwatch (HKLM-x32\...\Overwatch) (Version: - Blizzard Entertainment)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.23.1126.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7293 - Realtek Semiconductor Corp.)
RivaTuner Statistics Server 6.1.1 (HKLM-x32\...\RTSS) (Version: 6.1.1 - Unwinder)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 1.1.5.8 - Rockstar Games)
Sound Blaster Cinema 2 (HKLM-x32\...\{B4F6F8CC-2C61-42CC-A4CC-76621F25BDC7}) (Version: 1.00.07 - Creative Technology Limited)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Sublime Text 2.0.2 (HKLM\...\Sublime Text 2_is1) (Version: - )
The Sims 4 (HKLM-x32\...\The Sims 4_is1) (Version: - )
The Sims 4 (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}) (Version: 1.18.64.1020 - Electronic Arts Inc.)
Tree of Savior (English Ver.) (HKLM\...\Steam App 372000) (Version: - IMCGAMES Co.,Ltd.)
Unravel (HKLM-x32\...\{5105E605-9EE7-4050-9CC0-005093BBF89A}) (Version: 1.0.0.0 - Electronic Arts, Inc.)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.2 - VideoLAN)
WinRAR 5.30 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.30.0 - win.rar GmbH)
WinRAR 5.31 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.31.0 - win.rar GmbH)
XBMC (HKCU\...\XBMC) (Version: - Team XBMC)
ZOTAC FireStorm (HKLM-x32\...\ZOTAC FireStorm) (Version: - )

========================= Devices: ================================

Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Device ID: ACPI\MSFT0001\4&1E31B6B3&0
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 38%
Total physical RAM: 8143.87 MB
Available physical RAM: 4981.23 MB
Total Virtual: 8655.87 MB
Available Virtual: 4947.48 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:310.16 GB) (Free:20.22 GB) NTFS
2 Drive d: (Local Disk) (Fixed) (Total:141.04 GB) (Free:90.58 GB) NTFS
3 Drive e: () (Fixed) (Total:310.5 GB) (Free:66.92 GB) NTFS
4 Drive f: (Local Disk) (Fixed) (Total:310.5 GB) (Free:96.86 GB) NTFS
5 Drive g: (Local Disk) (Fixed) (Total:141.04 GB) (Free:56.57 GB) NTFS
7 Drive j: () (Removable) (Total:14.55 GB) (Free:0.25 GB) FAT32

========================= Users: ========================================

User accounts for \\MSI

_msi Administrator Guest
nahnah


**** End of log ****

#7 dc3

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Posted 01 June 2016 - 11:52 AM

There is a possibility that this may be an infection.  The tools needed to be run to determine this can not be run in the Windows Forums, so I will request that this topic be moved to the Am I Infected forum.  If it is determined that there is no infection you can have this topic moved back to this forum.
 
Please do the following.  Do not use a host website to post the scan logs, post these in your topic.
 
Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  You will see an image like the one below, click on Update Now.  
 
mbam1_zps98e7fba9.png
 
3)  Click on Settings, you will see a image like the one below.
 
malware%20settings_zpsixkea5sd.png
 
When Settings opens click on Detection and Protection, then under Non-Malware Protection, click on the down arrow for PUP (Potentially Unwanted Programs) detections and select Treat detections as malware.
 
4)  Click on Scan (next to Settings), then click on Scan Now.  The scan will automatically run now.
 
5)  When the scan is complete the results will be displayed.  Click on Delete All.
 
malwarenew_zps34b58fdc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
================

Please download TDSSKiller from here and save it to your Desktop.
 
The log for the TDSSKiller can be very long.  If you go to the bottom of the log to where you find Scan finished you will see the results of the scan.  If it shows Detected object count: 0 and Actual detected object count: 0, this means that nothing malicious was found and you will not need to post the log.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 
tdss1_zps90132559.png
 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 
tdsskillermultiple_zps472c18eb.png
 
3.  Click Start Scan and allow the scan process to run.
 
tdss4_zps6792a13c.png
 
4.  If threats are detected select Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
 
Click on Continue.
 
tdss5_zps98fc5887.png
 
5.  Click on Reboot computer.
 
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.
 
Note:  The log may be very long.  You may need to break it into parts to post the whole log.
 
Post this in your topi
 
================

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run
till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need
to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that
    here
    .
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

Edited by dc3, 01 June 2016 - 11:53 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 _monero

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Posted 01 June 2016 - 12:10 PM

 on it. one more thing is this the solution on bsod or is this for the pop up problem?

 

Mod Edit:  Moved from Win 8 to Am I Infected - Hamluis.


Edited by hamluis, 01 June 2016 - 12:37 PM.


#9 dc3

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Posted 01 June 2016 - 12:47 PM

Doing a search online I found information that indicates that your popup could be a virus.

 

It isn't necessary to quote my posts.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 dc3

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Posted 01 June 2016 - 12:54 PM

I want to make you aware of the problem with downloading P2P files, if you are not already aware of it.  Downloading P2P files is one of the quickest ways I know of to become infected.  You have no way of knowing if the files you are downloading are infected or not.  There is a good chance that the person sharing the files doesn't know if their files are infected or not.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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