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"explorer.exe has stopped working" infinite loop


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#1 Tiourikikaze

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Posted 01 June 2016 - 02:52 AM

Hi guys,

 

Upon starting my PC up today, I continuously receive the explorer.exe has stopped working error, even when I choose to "Restart the program" or click the X on the top right box (because it automatically restarts the service).

 

The temporary fix was to open Task Manager via keyboard command and end-task explorer.exe, but then I don't have a start menu, nor can I open any explorer files because it will prompt the error message again.

 

I'm not too sure what to do at this point, but any advise would be awesome!



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#2 malwarebuster224

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Posted 01 June 2016 - 07:00 AM

Have you tried restarting: A. your computer B. explorer.exe.



#3 Tiourikikaze

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Posted 01 June 2016 - 07:15 AM

Of course lol.

 

Yes, I've restarted my PC (also in Safe Mode / with and without Networking) and restarting explorer.exe via New Task in Task Manager prompts the error loop, resulting with me having to End Task it in Task Manager.

 

I've also used the Windows Repair provided by BC, tried to do the various fixes to no avail.

 

chkdsk -r, sfc /scannow, ran MBAM with updated virus databases -- the lot basically.

 

Any other ideas would be great.



#4 malwarebuster224

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Posted 01 June 2016 - 03:00 PM

When was the last restore point you made and what version of windows are you running?



#5 Tiourikikaze

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Posted 02 June 2016 - 01:04 AM

Looks like from rstrui.exe there was no last restore point.

 

Running Windows 7 64-bit.

 

EDIT: If it helps, here's the crash error: 

 

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: explorer.exe
  Application Version: 6.1.7600.16385
  Application Timestamp: 4a5bc9bb
  Fault Module Name: KERNELBASE.dll
  Fault Module Version: 6.1.7600.16385
  Fault Module Timestamp: 4a5bdfe0
  Exception Code: 0e727074
  Exception Offset: 000000000000aa7d
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 3081
  Additional Information 1: 859d
  Additional Information 2: 859d561eb4e1823470b60ba59778ff4d
  Additional Information 3: 8f23
  Additional Information 4: 8f23cc375445af511f0b6fb7460d4aec

Edited by Tiourikikaze, 02 June 2016 - 01:16 AM.


#6 boopme

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Posted 09 June 2016 - 12:16 PM

Most likely not malware but try this before reposting in WIN7

Click Start, and type “cmd” in Search box.
•Once you saw cmd.exe, right-click cmd.exe, and then click “Run as administrator”.
•At the command prompt, type Sfc /scannow and then press ENTER.
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#7 Tiourikikaze

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Posted 10 June 2016 - 07:05 PM

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.


C:\Windows\system32>sfc /scannow


Beginning system scan.  This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection did not find any integrity violations.


C:\Windows\system32>

I've been reading forums and seeing what my partner does on the PC and it seems like ArchiCAD was the offender here. I've temporarily uninstalled it and it looks like there aren't any more crashes with explorer.exe!

Although her career driven by it, I'll figure a work-around  :thumbup2: 

 

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