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Unable to Open Emails With File Attached


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6 replies to this topic

#1 pdmike

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Posted 31 May 2016 - 07:03 PM

I have corresponded with my chess opponent for decades.  We play chess via email.  There has been no problem until the past several weeks.  Suddenly, I began receiving emails from him with a file attached.  When I tried to open it, I get a message that says: "There was an error loading the message.  Please try again later."  My opponent says he is not attaching any kind of file to his emails to me - never has.

 

My email server is AOL.  His is AT&T.  I called AOL tech support.  They have never heard this one before and speculate that the problem is on his end, not mine.  They suggested I have him contact AT&T and see what they have to say about it.  I have suggested as much to him.

 

I am able to open all other emails from other senders with files attached.  We are both using Internet email.

 

I suspect a virus somewhere.  I suspect it's on his end, not mine.  Does anyone have any thoughts on this odd problem?  Thanks in advance for any responses.


Edited by pdmike, 31 May 2016 - 10:16 PM.


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#2 TheTripleDeuce

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Posted 31 May 2016 - 07:37 PM

what is the filename? what is the file type? this could help identify what is going on

its possible it is a such a old email between the two of you he has it set to archive older messages and send them when he replies to save from scrolling infinitly



#3 Demonslay335

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Posted 31 May 2016 - 07:52 PM

Be weary about trying to open attachments that you are not expecting or do not know what it is. Many malware (and ransomware) will make a fake error while it does its evil deeds in the background.

 

There are also some cases where an attachment will be present due to goofy settings in certain mail clients. I can't remember the name of it, but there is a particularly odd one that attaches the email itself as a message or something.

 

Knowing the full filename and type of file would be helpful in determining what may be going on.


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#4 quietman7

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Posted 31 May 2016 - 09:13 PM

... They suggested I have him contact AT&T and see what they have to say about it.  I have suggested as much to him...

Has your friend contacted AT&T after you made the suggestion? If not, he needs to or you are only speculating about malware.
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#5 pdmike

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Posted 31 May 2016 - 10:11 PM

what is the filename? what is the file type? this could help identify what is going on

its possible it is a such a old email between the two of you he has it set to archive older messages and send them when he replies to save from scrolling infinitly

I can't open the email or the file attached to it.  When I try, all I get is the same message as stated in the OP - "There was an error loading the message.  Please try again later."

 

Also, it isn't an old email at all.  I get them as soon as they are sent. 


Edited by pdmike, 31 May 2016 - 10:14 PM.


#6 pdmike

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Posted 31 May 2016 - 10:13 PM

Be weary about trying to open attachments that you are not expecting or do not know what it is. Many malware (and ransomware) will make a fake error while it does its evil deeds in the background.

 

There are also some cases where an attachment will be present due to goofy settings in certain mail clients. I can't remember the name of it, but there is a particularly odd one that attaches the email itself as a message or something.

 

Knowing the full filename and type of file would be helpful in determining what may be going on.

I am well aware of the dangers of clicking on email attachments.

 

I can't open either the email or the attached file.


Edited by pdmike, 31 May 2016 - 10:16 PM.


#7 pdmike

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Posted 31 May 2016 - 10:15 PM

 

... They suggested I have him contact AT&T and see what they have to say about it.  I have suggested as much to him...

Has your friend contacted AT&T after you made the suggestion? If not, he needs to or you are only speculating about malware.

 

I will let you all know as soon as I hear from him.






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